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4 Reasons Why Call Center Outsourcing Fails?

Outsourcing a contact center isn’t an easy decision. There are many stages and several factors involved. Despite of addressing all the concerns, many a times that relationship fails. It fails, primarily because of mismatched…

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Posted by Pooja Sharma on May 17, 2012 at 9:00am

8 Factors to consider while Selecting An Offshore Outsourcing Company

When it comes to decide an outsourcing partner one needs to be ultra careful as that relationship is bound to have a deep impact on a company’s reputation among its end customers. Having said that, a company needs to see many factors including…

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Posted by BPO Voice on May 14, 2012 at 9:30am — 1 Comment

From Visa Vows to the O factor- What exactly is going wrong with the great Indian IT Industry?

The great IT industry of India is in trouble. Recession, stiffer competition and highly demanding clients are giving the vendors very limited space to breathe. Issues after issues are cropping from nowhere and the answers are…

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Posted by Amit Saxena on May 9, 2012 at 7:00pm

7 Reasons Why Infosys is in a Terrible Mess Right Now!

Infosys - the Indian answer to Accenture is in the news for all the wrong reasons. First the company’s profit in the three months missed analysts' estimate, notably, 3rd time in four quarters. The company which used to say…

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Posted by Amit Saxena on April 25, 2012 at 7:00am — 1 Comment

Companies can grow their outsourcing team with recruiting and compensation management software from SuccessFactors.com in order to predict and improve future performance.

 
 
 

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