According to the IOD the public sector could save up to £25bn by overhauling its procurement and outsourcing. It says procurement is currently far too siloed leading to mass wastage and duplication of work. While £25bn is obviously a top-end figure, it’s… Continue

Centralisation, either in a shared service center or another form, promises lower cost, a more consistent quality level and faster decision making by consolidation of responsibilities. Putting theory to practice is however not always that simple.

Cultural difference, disagreement over the new process standard and lack of governance by the internal ‘clients’ towards the SSC are well known issues which may limit the realization of benefits. As these issues have been discussed already in-depth by… Continue