WNS Global Services to invest USD 15 million to open new centres

Global BPO player, WNS Global Services, plans to invest USD 15 million to open new centers in India in 2010. "In 2010, our capex is expected to be around USD 15 million and a lot of it will be invested in new centers in India. India plays a great part in our overall growth aspirations from a leadership, people, infrastructure and sustainability view," WNS Global Services Group CEO, Keshav R Murugesh, said.

"We are thinking through how best to address the huge demand that is emerging with the great global capability we bring to the table," Murugesh said. "Tier II and III locations will be a key part of our long-term strategy as we look to add capability.


Proservartner Point of View: Regular readers will remember our predictions earlier this year regarding Tier II and Tier III locations in India, therefore it should be little surprise that WNS are pursuing a Tier II and III locational strategy. In fact, we expect that this strategy will expand from India to China, Philippines and Eastern Europe.
WNS are focusing on the domestic India market, and to compete in the market, they will need to find quick efficiencies, improved effectiveness and superior wage arbitrage. To achieve the wage arbitrage savings there will need to open centres in Tier II and III locations, as well as in rural India!

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