Call Center Services, Outsourcing Services, Outsourcing Projects
A Contact Center is a kind of set-up though which company professionals make calls to sell service, business, products etc or to which a person can call to avail service, get information, and so on. Call centers are outsourced by companies to that they can focus on their core competence as well as continue to remain profitable by running call center services through a trained team of experienced professionals. An outsourced call center makes a company's life easy as it has its own recruitment, training and uses its already experienced and dedicated staff to day to day operations. To stay in the business and catapult the market sales, a call center needs to focus on the quality of services that it provides.
Below is the list of top 5 most popular call center services that companies usually opt for .
1. Lead Generation
Lead generation helps to generate a database of leads i.e. list of eligible customers interested in a company business or product. Lead generation can be attained by seeking relevant information from potential customers interested in a particular product.Lead generation services are “must” for any company and are the building block for the success of its marketing strategies.
2. Appointment setting
Appointment setting is next level of service which many clients seek. It can help businesses to fix appointment with scrutinized customers who show interest in the products or services of the company and confirm their interest in buying a product. For setting the appointments, the respective department (mostly sales) will call the scrutinized customers.
Appointment setting helps in saving a lot of time of a company. It sets priority goals to the sales team and helps businesses to service the customer in a more efficient way which further improves customer's loyalty for the future.
3. Customer/Tech Support
Customer/Tech Support helps the support team solve or provide support to the customers on any topic related to their company’s services or products. The center needs to have competent technical experts in support team and processes. The teams should be capable of offering any type of technical information, software up gradation, or any other information on products which their customers have bought or are intend to buy.
4. Third Party Collections
Third Party Collections is another popular call center service that helps banking and financial institutes recover their money back from debtors. When the debtors clear their dues, the call center gets a commission out of the same.
Last but not the least, Telesales has always remained as one of the most outsourced service. It helps the company to sell its product by a sales professional using telephonic conversation with a customer. The sales professional has to be knowledgeable and well trained so as to handle everything from easy to tough case scenarios. Usually, the telesales executives are handed out a monthly target of minimum sales are given incentives for exceeding the target.
As the call center industry is maturing with each passing day, many high end services are as getting outsourced. However, they still are in relatively smaller percentage and need high level of expertise. Most of the big companies in India, Philippines and other low cost outsourcing destinations are always on the lookout for such services in addition to the staple diet of these regular campaigns.