Call Center Services, Outsourcing Services, Outsourcing Projects
According to new survey released, companies are going to allocate more budget for IT outsourcing. This means increase in the volume of outsourcing deals, more contractors and more IT outsourcing related investment. A striking revelation was that the help desk outsourcing would now be amongst the least important vertical to be outsourced. Below is the list of top 5 IT functions which will be most frequently outsourced as per the survey:
Appdev: Forty-six percent of companies outsource their application development, making this the leading category. About a third of respondents, 30%, plan to increase outsourcing for appdev. About 40% are hiring outside contractors for staff augmentation, and 36% are using consulting firms. They are turning to outsourcers forsoftware development expertise, Saleforce development know-how, and QA analysts.
Web and mobile: Another 39% are outsorucing Web and mobile development projects. About 22% use managed service providers to meet Web and mobile dev needs, 18% rely on consulting firms, and 16% have turned to cloud-based services. Skills sought from outsourcing firms include Android and iPhone developers, front-end developers, and UI/UX designers.
App hosting: About 28% use outside firms for application hosting, and are seeking expertise from Salesforce consultants, Eloqua consultants, and software developers in any and all languages.
App maintenance: About 26% employ outsourcing assistance for application maintenance, mainly through consulting firms (19%). Skills sought here include software developers (all languages),Salesforce admins, and systems analyst.
Data center ops: Another 23% turn to outsourcers for data center operations, primarily with managed service providers (22%). The skills that are needed include data warehouse architects, data warehouse developers, and data warehouse QA professionals.
You can download the complete survey finds from here : State of IT Outsourcing