India being one of the most favored destinations for business process outsourcing has several giant BPO players who collectively are responsible for the tremendous growth of this sector. According to the estimates of 2005, India’s BPO industry had grown by 44 percent compared to the previous year. Not to mention that competitors like China, Malaysia, Philippines etc are still trying very hard to beat India but for now India seems to be leading their way. So what are the ten most important BPO companies in India? Let’s find out.
The presence of Genpact is almost all over the world including Asia, America and Europe. However, it has the largest number of employees in India. According to estimates, the company has around 53,600 employees by 2011. It was founded in 1997 and is headquartered in Gurgaon, India.
WNS Global Services
WNS Global Services was founded in 1996 in Mumbai as a call center for British Airways and it has grown amazingly through all these years. The company has over 21,000 employees in 2011 working on several important projects. WNS Global Services provide outsourcing solutions ranging from Finance to Healthcare and Research to Customer Service.
Wipro is a well recognized brand in India with many businesses around the world. Wipro BPO is working on projects from US and Europe with around 22,000 employees. After 2005, Wipro BPO is also providing non voice services with voice services which include mortgage, HR and data management services.
HCL BPO started its operations in 2001 and is known for its quality with which it serves the clients including many Fortune 500 companies. It is operational at many places with services in many languages other than English.
ICICI Firstsource, earlier know as ICICI OneSource was founded in the year 2000 and provides BPO and KPO services. It is headquartered in Mumbai, India and covers services like retail, media, finance, media etc. It is also operational in US, UK, Ireland and Philippines.
The company was acquired by IBM in 2004 and is a very important part of the Indian Outsourcing industry. It has over 50 centres around the world and over 75 clients across different sectors in banking, insurance, travel, distribution, CRM and so on.
Infosys BPO was founded in 2002 and in headquartered at Bengaluru, India. It has over 18, 000 employees. The grade sheet of this BPO Company is long as it has been declared a rising star by many organizations including NASSCOM.
Aegis BPO Services Ltd
Aegis BPO comes under the Essar which is quite a big name in the worldwide business. Its BPO operations in India include retail, telecom, finance, energy and education. The company operates from 13 countries with a workforce of 50,000 all over the world.
EXL Services Holding
EXL was founded in Delaware, USA in 1999. EXL Services Holding is ranked amongst the top ten ITES-BPO companies because of its client base all over the world and acquisition history.
Founded in April 2000 in California, the company has made its presence felt in India with constant growth both in terms of project and number of employees. The company claims and to customer centric and with highest customer experience.