Call Center Services, Outsourcing Services, Outsourcing Projects
More and More industry professionals are contributing to "“My Single Biggest Reason Why Outsourcing Shouldn't Be Opposed”. In case you haven’t shared your reason, do it now. Below is another compelling argument for why outsourcing shouldn't be opposed.
"Outsourcing - is not about moving jobs from a country A to country B is about getting the work done in a location that has the skills and expertise and due to economies of scale and skills is able to do the job better, faster and cheaper. We confuse this with moving jobs.... That is not the way we should be looking at this and confuse economics with politics.
Simple way to put this, A customer today has a lot of options when it comes to products and services, and want the best quality at the cheapest cost period. If you cannot do this your competition will be happy to do so and grab additional share of purse in this situation organizations are looking for every asset to be more productive either through automation, do process improvement and or centralization to improve productivity and eliminate waste. This is outsourcing. When this was
done we had no questions this was done to improve productivity.. In place of 3 accountants we were doing with 2 and they were in a single location and were back up for each other.
Many business use this concepts to thrive... amazon is a great example..as it give same products at lesser costs due to economies of scale, Walmart too is speaking about the same.
In my mind outsourcing is critical to the success and profitability of the business in the current economies and depending on the need, complexity and controls the organization and the process demands we can choose between onshore, near shore or offshore options.
When we are chosen as a outsourcing partner we have a greater responsibility as the organization has puts in a lot of faith in us and we should do everything to ensure we don't let the down. Most successful outsourcing organizations are the one who are more worried about their customers process than the customers themselves." - Rocheet Abbi, Global Executive, with experience in USA, Europe & APAC