Many of the top BPO players in India had added a BPO arm mostly through acquisitions. Infosys bought Progeon, Wipro bought Spectramind and so on.
Recently, we have seen weaknesses in the IT Services business of many of the Indian service providers but the BPO side of their business powers on. In fact, you may say that many of the public companies are lucky that the weaknesses on the IT Services side are offset by gains in the BPO business.
"Moving Up the Value Chain" is right within the grasp of many of these IT service providers if they leverage the BPO business in some strategic and clever ways. Many of the Indian BPO Service Providers have very highly qualified, highly skilled Master Six Sigma, Six Sigma Black, Yellow and Green belts. And they have extensive experience measuring, reporting and improving quality of delivery and process excellence.
All of this could be leveraged very effectively by the IT side of things by combining Business Process Management, Continuous Process Improvement, Measurement, Analysis and Reporting on the Business Process Management side with knowledge of, and consulting services from the area of Service Oriented Architectures, Business Process Orchestration Software and BPM tools.
Enterprises around the globe are becoming more and more integrated across organizations and within organizations across functions. Many of these processes that span multiple companies and functions are automated with islands of manual work within these processes. When these islands of manual work is outsourced, why not look at entire processes, offer IT services and BPO services as package deals that is higher valued, strategic and resulting in highly increased ROI.
IT services combined with BPO services is just like an unpolished diamond waiting for its brilliance to spill out! Many top IT companies around the globe are in this position, but especially top IT companies in India that also have extensive and mature BPO operations.