ILO: Back Office, Data Entry & Customer Service Jobs Offer Good Quality & High Pay

There has been rising controversy regarding outsourcing, particularly as unemployment is rising in the U.S in the wake of a recession. Adding to the loss of jobs in the U.S are sensitive issues like immigration which has soured international relationships with other countries.

Nonetheless, the practice which has been in use for nearly two decades continues to offer business solutions for achieving cost efficiency. For most positions, an outsourced job offers at least a 50 percent savings in terms of company expenses.

With the traditional view of offshoring sprouting into newer concepts like nearshoring and onshoring, outsourcing has taken on a new dimension with several positive angles. Now, its not just about foreign economies taking advantage of cheap labor. Stiff competition in the recovery will mean that a number of strategies will energy to make outsourcing a strong business practice.

Apart from this, these outsourced jobs pay a hefty amount in top outsourcing locations like India, Philippines, Vietnam and even Korea. Outsourcing to China is a now a mainstay for manufacturing and the mainland is expected to overtake India, which has dominated the outsourcing landscape for more than ten years. Moreover, domestic workers employed at outsourcing firms are enjoying good pay even if they do not have an opportunity to search for jobs overseas. Often the pay rates are twice as much as local jobs. And most of these employees who work for outsourcing firms are young, well educated and women. In employing women alone, the Asian region has changed since women have become stable breadwinners in the family. It has reshaped the way they are treated in the community and their place in society. Outsourcing has now created a pathway for talented employees to earn quality jobs in developing nations.

Most of the jobs offered in the industry range from data entry or customer service to back office jobs taking care of the needs of companies in the U.S. Outsourcing IT is also a favored option since this is not the focus of most firms. Most peripheral jobs are outsourced and this is a strategic move since it gives the outsourcing company the time to focus on their flagship product. The data entry and the customer service area is now a fast growing market and is reeling in $90 billion.

The ILO (International Labor Organization), based in Geneva, did a study on outsourcing in Philippine, India, and South America. And the organization found that overall, outsourced jobs were of high quality for those employed in underdeveloped nations. Some negatives include working late hours, working under tight deadlines and stressful work conditions and multitasking. The ability to adjust to foreign cultures, to speak a western language/English fluently may all be some factors where the employee in the third world country may fall a little short. In fact, some companies are already shifting there customer service centers back home in order to provide better customer satisfaction. In addition, the turnover rate for employees in the outsourcing business is high since it is not for everyone.

Tags: India, about, call, centers, facts, outsourcing, to

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Comment by Jacob Cherian on April 28, 2012 at 2:14am: Dear Mr. Joseph:

You can get data entry, data conversion, transcription or even writing projects at several niche sites. Since you are small group, you can simply apply to the requested sites with your email and CV. One of the best sites is craiglist.com: you can select Bangalore, India for the best projects. You can also take up freelance projects from O'desk, Elance, and Mech. Turk. You can also float your CV, showing the data entry qualification on Monster, TimesJobs, Shine, etc. and then process the work using your 5 units. Hope that helps.
Regards, JC
Sr. Admissions Editor
The Princeton Review
Delhi

Comment by Jacob Cherian on April 28, 2012 at 2:08am

Comment by PraiseTechnologies on April 23, 2012 at 4:29pm: Hi,

Greetings for the day!!!!!!!!!!!!!!!

We have a small BPO center In Madurai with 5 systems.

We have experienced staff in data entry and data conversion projects...... Now we are looking for genuine projects without or with low investment.

I dont know how to get the Projects. Kindly help me out more details of non voice projects.

Thanks & Regards,
Joseph Anand
Praise Technologies
9786500387

Comment by ganesan on July 6, 2011 at 11:47pm: Dear Sir/Madam,

We are one of the leading Business Process Outsourcing Company based in Coimbatore Mettupalayam, South India. With effective manpower and state art of In-infrastructure and facilities in past year. The total number of manpower we are having in-house around 25 Plus, And we have served the non-voice work for 3 fortune companies. We have developed the skill set that ensure highest level of Quality standards, turn around time and Confidentiality. Our Company objective is to learn your needs and do the best service as required by you.

We will be grateful to work with your company, if opportunity given and share the knowledge.
Thanks for your kind cooperation.

Thanks & Best Regards,
Ganesan.A
Gssolution International
Mettupalayam
+91 98428-77658.
www.gssolution.blogspot.com

Comment by Mayuresh Bhosale on March 17, 2011 at 2:58am: Hi,
I am Mayuresh G. from Pune. I have worked with BPO/IT industry since 2007. I am currently running a Outsourcing Project in Pune.
I have handled both the NonVoice/Voice Processes on Management Level. Meanwhile I got interested in 'BPO Projects'.
There are certian consultancies and Venders in India which provide BPO/IT Projects.
But most of them are fraud. Demand an upfront payment (Non Refundable) or ask to deposit in their bank account.
Please let us know about, how to get BPO/IT projects from Foreign countries Directly. Or Where to find Trusted Local Consultancies/Vendors.
We will be Glad to work with you. I hope to hear from you soon.

Regards,
Mayuresh G.

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