New York -- According to reports, Convergys Corp. has announced that it has been selected as a Service Winner in the Outsourcing category by the Customer Relationship Management Magazine. Convergys is a worldwide leader in relationship management.
CRM Magazine is a forerunner in the customer relationship management publications industry. CRM magazine's yearly CRM Service Awards is in honor of the vendors, end user firms and consultants that focus on customer experience via integration of people, technologies and processes.
Convergys President, Customer Management, Andrea Ayers said in a statement, “This recognition is a testament to the strength of our dedicated contact center agents across the globe. Convergys is committed to providing a superior service experience to our clients and their customers through our agent-assisted and self-service solutions, and this award solidifies that commitment," reports BusinessWire.
CRM announced the winners of the Service Awards for this year in the March issue and cited Convergys' reputation in the industry, innovation and general value in the sector.
2010 marks the seventh year of review of the industry's success and innovation. Convergys was named the winner in the Outsourcing category consecutively in 2006, 2007, and 2008 by CRM Magazine. The award is based on factors such as analyst ratings for customer satisfaction, company
vision and depth of function.
Editorial director of CRM Magazine, David Myron said in a press release, "CRM Magazine is pleased to present the 2010 CRM Service Awards to those companies and individuals raising the bar in service-related customer relationship initiatives. These efforts are helping companies streamline business processes, maximize profitability, and provide more value to customers," MarketWatch reported.
He added, "Congratulations to this year's award recipients. May they continue to raise the standard of CRM excellence."
Convergys is well known for combining consulting, agent assisted services and innovative technology in order to optimize customer experience and solidify customer relationships. In addition, Convergys assists customers develop effective relationships with their clients. The firm converts these everyday interactions into a source of strategic benefit and profit for its customers.
Convergys is a Fortune Most Admired Company and has retained the title for nine years in a row. It is staffed with a workforce of 70,000 in 82 customer contact locations in the U.S. Canada
, Europe, Latin America, Asia, the Middle East and is headquartered in Cincinnati, Ohio.
Jacob Cherian writes for SourcingLine, a leading provider of directories on ecommerce development firms
and mobile application firms