Business Transformation Outsourcing - What's that?

Traditionally, in the outsourcing agreements the conditions of the service are specified. However, some outsourcing providers offer more than "just" outsourcing: they do not just bring service defined but they also try to search for opportunities for innovations and process improvements. That is a classical win-win situation, where both parties invest capital but they both benefit from the success achieved. This modern approach to outsourcing is also called Business Transformation Outsourcing (BTO).

Magdalena Szarafin
http://www.szarafin.info