BPO's in Africa need to invest in Lifelong Learning in order to compete with other industry players.

As a member within the management team in a Data Processing BPO,am approached by several fellow employees in all capacities and one of the issues that is always fronted unto me is they have done the data entry for so long that it has become quite monotonous and boring because there is no add-on value and skills doing the same stuff.Some openly confess they come to work for the sake of earning a living and meeting their own bills.

It has been noted that modern economies are based on knowledge rather than raw materials and Physical labour. Africa as a continent champions in the fields of raw materials and physical labour but it still lags behind in development and unemployment figures are still high among youths.
To some of us with a school of thought " that BPOs are the way to go" for Africa to deal with its unemployment among youth,we have come to realize that it reaches a point in time that these youth need to pursue different careers. The question is how does someone achieve career development with in the BPO?Assume it to be a a call center or a data Processing Center.

My opinion on this is that the existing and new BPOs with in Africa need to enhance human and social capital through Lifelong Learning or else we shall not be able to compete with the already vibrant economies of Asia.There is in need to focus on the future of the workforce(employees) in that they become better trained and more functional to the company. This alone will enable us bridge the technology competences and digital divide between Africa and our Asian competitors like India,China, Malaysia etc and also widen the service base being offered by these BPOs.
This on the other hand will reduce on the attrition rates with in the industry in Africa since most of the employees will desire to be associated with a particular BPOs that offers professional Development.