The back-office outfit of the $28 billion Aditya Birla group plans to increase its overall employee base by around 25 per cent in the next six months.
In line with its growth projections for 2010-11, the Bangalore-based Aditya Birla Minacs is set to add another 3,000 employees to its global headcount of 12,500, its Chief Executive Officer, Mr Deepak Patel, told Business Line.
“We will be adding people both in India as well as other low cost locations such as the Philippines and Canada where we have a presence,” he said.
$1b by 2013
The additional workforce will come in handy with the company setting itself a revenue target of $1 billion by 2013, up from $360 million now.
Aditya Birla Minacs - the BPO arm of Aditya Birla Nuvo - provides both voice-based and non-voice process outsourcing services to companies in sectors such as financial services, manufacturing, telecommunications etc.
Despite the downturn, it has closed multi-year transactions worth over $500 million this far this fiscal. Of this, $250 million of business came from renewals of existing contracts, said Mr Patel.
Various Aditya Birla group companies put together account for $20 million of the BPO arm's revenues.
Moreover, the company also plans to venture into newer domains such as healthcare and public services in the US.
“For our foray into healthcare, we may take the inorganic route. Keeping in line with our $1 billion target, are also looking at acquiring back-office captives of multinationals in the financial services space,” said Mr Patel.
However, he is aware that bidding for captives has its own challenges. Existing vendors of the parent have benefited from most captive divestures that have happened lately. “When companies divest their crown jewels, they generally will not go in for a leap of faith by selling to a vendor they have never dealt with,” he said.
Aditya Birla Minacs is also planning to get itself listed in the next three to four years though it is till to make up its mind on whether this should be done in the US or India.