BPO Voice had this great opportunity to interview one of the authority writer and speaker on globalisation, outsourcing, and corporate change - Mark Kobayashi-Hillary. Here are the excerpts:
BPO Voice: From Outsourcing to India (Your first book) till who moved my job (the latest one), how much have these factors changed – Market, Perception of the masses and the corporate Outlook?
With cost-cutting at the top of every board agenda, the first two questions on almost everyone’s mind are, “What can we outsource?” and “How fast?”
It’s getting turbulent out there. A recent Gartner survey of European sourcing decision makers reveals the rise of outsourcing in midsize organizations, an acceleration in the renegotiation of existing contracts, and an… Continue
Added by BPO Voice on June 12, 2009 at 12:30am —
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