Call Center Services, Outsourcing Services, Outsourcing Projects
Outsourcing a contact center isn’t an easy decision. There are many stages and several factors involved. Despite of addressing all the concerns, many a times that relationship fails. It fails, primarily because of mismatched expectations in terms of performance, communications, margins and so on. Below are the top 4 reasons why call center outsourcing fails?
1. Choosing the Wrong Vendor
What made you award your call…
Added by Pooja Sharma on May 17, 2012 at 9:00am — No Comments