Niyamath Parveez's Blog (17)

Wipro’s ‘Santoor’ happens to be the third largest selling soap in India, but few in India are aware of this particular connection. World’s one of the top notch IT solution providers, Wipro is on its way to correct its image, which it considers too much technology-centric. And all these rethinking and planning started to take shape, after the company slipped from 5th position to the 8th in this year’s Brand Finance list of top 50 brands in India. Expressed as percentage, this was 28% erosion in… Continue

In its bid to beat her closest rival in the business, China is planning to go the Indian way. When it comes to cutting edge software, China would rather go with the Indian providers than the local firms. Top Chinese enterprises such as Bank of China and China Telecom are currently undergoing a global brand building process. In their ambition of acquiring a global presence, the Chinese companies are ready for a make over with upgraded infrastructure. When it comes to procuring software solutions… Continue

The latest survey conducted by the analyst firm, Forrester Research, gave the Indian IT service providers some real reason to take a pause and think. The study, which involved 400 European customers and titled, CONTINENTAL EUROPE: GROWTH OPPORTUNITY OR NEVER ENDING SALES CYCLE, highlights on two major points. First, the outsourcing model adopted by the Indian IT service providers for USA and North American market is not going to work for its European counterpart.



Secondly, For… Continue

With 2009 winding to the 3rd quarter, the question that haunts the whole world---is the worst in global economy over? Hopefully, a number of reports from various quarters seem to suggest that. The Indian offshore industry is in an upbeat mood following strong global cues of recovery. The 3rd quarter recorded an improved performance over the 2nd quarter and this growth in the businesses of Indian outsourcing firms is attributed to improving business sentiments across the globe.



The… Continue

Imitation is the greatest form of flattery and India should take pride on the fact that other nations tend to copy Indian models when it comes to boost up BPO/ outsourcing industry in their countries. China is clearly in the race with India and in its struggle to grab the top slot, China is copying her fiercest rival, India. After slashing the prices, now China is all set to replicate Indian BPO hubs in an attempt to seize the meaty global projects. Wuxi, a resort town in Jiangsu province is… Continue

Egypt has been there for quite some time. Now more African countries are going to join the BPO bandwagon. Kenya has been smart enough to pick up one or two BPO secrets from Egypt. Now Ghana is the latest country, which is in the race in a big way. A prominent US-based BPO advisory company, Avasant has been hired by Country’s Ministry of Communications. The company has been trusted with the responsibility of promoting Ghana as the new age BPO destination. “Avasant is on a two year contract to… Continue

Better opportunities for Mid-size IT firms in the upcoming times?



Third party maintenance contacts going to be a norm in the upcoming years?



These are few questions making rounds in the Indian IT-BPO circles. The buzz is: the Indian Big trio---Infosys, Wipro and TCS may face slower growth rate in the upcoming years. The slowdown of the top players will definitely affect the IT industry as a whole, but the lag of the leaders will actually be the boon for the mid sized IT… Continue

A shrinking market is what driving Indian IT majors seek opportunities elsewhere other than USA. And Japan is the latest destination, where all major Indian software and outsourcing companies are flocking in search of some good business. Even a few years ago, Japan used to be only an insignificant part in the whole scheme of things. The big companies like TCS, Wipro and Infosys had small teams working in Japan. But recession has changed everything. These days, Indian techies are flying to Tokyo… Continue

Indian BPO sector is abuzz with one question: how rupee-dollar equation is going to affect India’s position as BPO capital of the world in the long term. And how big scale the impact is going to be?



It is for sure: with global economic meltdown causing dollar take a nose dive, Indian outsourcing companies are going to face some hitches. While plummeting dollar value remains a risk to the entire global economy for a number of reasons, it becomes a threat to India’s sunshine industry.… Continue

The recent events indicate that scam-hit Satyam is on the recovery path. And this time the Hyderabad based Company seeks the BPO route to success. The BPO arm of Mahindra-Satyam has gone on a hiring spree. Only last month the company hired some 700 new employees. And by next month some 300 more people are expected to join Satyam BPO workforce. “We have won a 1000-seater contract. To support the client we have already hired 700 employees in the last one month and will hire another 300 by the end… Continue

In the days, when emptying malls, foreclosed homes and thinning traffic, have become the part of existence of a once-booming nation, should its people be blamed for demonizing India? The global BPO market is abuzz with the possibility of a mob backlash against India. When the current economic climate forces the world’s number one preacher of free market economy consider protectionism as the way out, then it is evident that the world is geared for some big changes. How the world economy will… Continue

Not too many people are going to have sympathy for those in the baking industry but there are definitely hard times in that industry. Many observers believe that the reckless behaviour of banks for the past few years has been the major factor in the current economic downturn and that their happiness to dish out loans to all and sundry has left many people in a bad way financially. This has led to many consumers to believe that whatever happens to bank staff is fair game but it should be… Continue

Couple of years ago, before the global economy took a down turn, IT industry reigned supreme and was well on its way to becoming the uncrowned king across sectors having flourished on contracts from international clients, cheaper wages, and some low-priced yet distinguished talent in the form of an able local workforce. The dream gallop began to turn into an unsteady trot with the US economy clearly going downhill. The profit-minting partnership of several years accounted for more than half of… Continue

The new feather in the cap for India’s business process outsourcing industry is the acquisition of the Australian BPO firm UCMS by the Essar Group promoted Aegis. The latest acquisition makes Aegis one of the biggest BPO companies of India and a frontrunner among global players. But this is not the single biggest achievement of the firm. They have been growing rapidly over the past few years, and with enough cash flow and years of business acumen to fall back on, Aegis has been able to take… Continue

On August 4 Infosys BPO officially announced that it has entered into a five-year contract with T-Mobile of UK. Infosys BPO will henceforth be responsible for handling many of T-Mobile’s core processes including customer finance, commercial finance and accounting and procurement operations. These are all the major processes of the finance directorate of T-Mobile.



Before we get into discussing the specifics of the deal and how it benefits the two companies it makes sense to know a… Continue

One of the hardest issues when it comes to outsourcing is the length of contracts and the way that markets can change over the length of a contract. What may have seemed a fantastic deal when the ink dried on the initial contract may be a terrible deal over the length of the deal. Few predicted that the market would suffer in such a manner that has occurred in recent years and it has led many firms to count the cost of the contracts that they thought was going to provide fortune and long term… Continue

The telecommunications industry is one of the fastest changing and developing industries which can bring positive and negative elements to firms who are operating in the industry. Those who are deemed to be at the cutting edge of the technology are always likely to be loved and adores by consumers all over the world but if public perception of a firm takes a negative turn, it can be extremely difficult to try and turn this feeling around. This means that companies may be considered only as good… Continue