Francois Zielemans's Blog – June 2011 Archive (1)

A while ago I was asked to give my opinion on the proposition “when outsourcing is benchmarking required to prevent a failure” by an editor of an IT magazine. My first thought was: of course it is, as including a benchmark clause in a contract was standard practice when I drafted a contract. But then I thought again and come to a less back-and-white conclusion.



Benchmarking before or during the contract period is common good and big business for companies like Gartner, Alsbridge and… Continue