Do you know the story about burnt toast? What are you going to do if your making toast process results in an unacceptable (or: uneatable) slice of toast? Would you put another slice on and try it once again? Scrape the toast to make it eatable? Complain to the canteen staff? Would it not be much simpler for you just to fix the settings on the toaster? If your answer is close to “yes”, then welcome to the club and let me introduce a concept named kaizen.
Kaizen is…
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Added by Magdalena Szarafin on November 5, 2010 at 1:42am —
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