Jacob Cherian's Blog – March 2010 Archive (3)

According to Chairman of Mumbai-based IT solutions company Mastek, Sudhakar Ram, says that in order for the U.S. to modernize after its recession phase, the financial industry in the country will need help from IT outsourcers in India.



Ram has masterminded the repositioning of Mastek with special focus sectors such as government and insurance and he is the recipient of the CNBC Asia’s India Business… Continue

New York -- According to reports, Convergys Corp. has announced that it has been selected as a Service Winner in the Outsourcing category by the Customer Relationship Management Magazine. Convergys is a worldwide leader in relationship management.



CRM Magazine is a forerunner in the customer relationship management publications industry. CRM magazine's yearly CRM Service Awards is in honor of the vendors, end user firms and consultants that focus on customer experience via… Continue

In the last year or two, knowledge process outsourcing or KPO has been elevated in status – in some ways it is thought of as a progression of business process outsourcing. However, there doesn’t seem to be enough evidence to support the idea that the KPO sector is as well developed as some think it might be.



According to a recent report, a speaker at the NOA Sourcing Summit asked a question about how many people in the audience would refer to their existing business relationships as… Continue