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Outsourcing Insider's Blog (45)

Sunny Outlook for BPO Companies as they Share a Recovery

The downpour isn’t a torrent anymore …



The world is still recovering from the effects of the global economic crisis. And while it may be years until everybody’s able to go back to pre-crisis form, most industries, including the outsourcing industry, now have a sunny outlook for the future.



In the country… Continue

Added by Outsourcing Insider on February 19, 2010 at 1:49pm — No Comments

Infosys Has a Slow Start in 2010

Last December, I wrote an article on Infosys’ (NASDAQ:INFY) big week, wherein the outsourcing company scored numerous deals and expanded its business in multiple areas around the world. However, since ringing in the New Year, it seems… Continue

Added by Outsourcing Insider on February 16, 2010 at 7:43am — No Comments

Convergys to Lay Off Workers, Moving Jobs to the Philippines

A day before the release of the 4th quarter financial results of outsourcing company Convergys Corporation (NYSE:CVG), they announced plans to lay off many of its employees, without disclosing… Continue

Added by Outsourcing Insider on February 4, 2010 at 2:12pm — 3 Comments

Security Outsourcing: Risky Business for Businesses with Risks?

When I first heard the words “Security Outsourcing” together, the first thought that came to my mind is the word oxymoron. Don’t get me wrong, I don’t have anything against the enterprise; it’s just that putting the two words together seemed rather contradictory to me. Anyway, the reason I bring this up is because I recently read an… Continue

Added by Outsourcing Insider on January 27, 2010 at 3:16pm — No Comments

2008 HP-EDS Merger in Top Ten Business Deals of 2009

Keeping abreast with the world is certainly a difficult job, especially now with social media, blogs and other such sources all over the place; it’s becoming difficult to know exactly where to look. I myself have different favored sources of information, including those for news headlines, and social media, that I search regularly. On one such occasion, I came across the… Continue

Added by Outsourcing Insider on January 19, 2010 at 1:00pm — No Comments

Gearing Up for 2010: Infosys Has a Big Week

Tallying the headlines from December 13-19, the most featured company in outsourcing news was Infosys (NasdaqGS: INFY). The company has appeared back to back in news bits and clips all over the world and it seems like the company is revving up their strategies for the coming new… Continue

Added by Outsourcing Insider on January 2, 2010 at 9:17am — No Comments

When Scandals Embroil Outsourcing Firms

It seems like when outsourcing companies do damage control, they go all out. This is following Accenture’s (NYSE:ACN) recent decision to drop Tiger Woods from… Continue

Added by Outsourcing Insider on December 19, 2009 at 9:00am — 1 Comment

December Begins with Outsourcing Contracts A-Plenty

If the first few days of a month can be an indication of how well an industry can perform by the months’ end, then this December ’09 should be a great month for the outsourcing industry –bar any mishap of course. Aside from ushering in the holiday season, several different outsourcing companies have ushered in lucrative agreements since the start of… Continue

Added by Outsourcing Insider on December 15, 2009 at 8:30am — No Comments

Tech Companies IBM, Xerox and Dell Run After Business Process Outsourcing Firms

In an aggressive attempt of major technology manufacturing firms to diversify its markets for more consistent revenue streams, they have been buying and bidding for business process outsourcing services firms.



Last month alone, technology giants Xerox (NYSE:XRX) and Dell Inc. (NASDAQ: DELL) have reported their acquisition of services companies, Affiliated Computer Services Inc. (NYSE:ACS) and Perot Systems Corporation… Continue

Added by Outsourcing Insider on December 14, 2009 at 12:31pm — No Comments

BPOs Increasing Acquisition of Captive Client Centers

Last June, I wrote an article about UBS (NYSE: UBS) exploring a sale of its BPO and KPO units. In the second week of October, Cognizant Technology Solutions Corp. (NASDAQ: CTSH) bought UBS’ India-based… Continue

Added by Outsourcing Insider on November 27, 2009 at 8:00am — No Comments

Outsourcing Firms Quarter Results UP

With the United States market still in slump, businesses project difficulties in profit increase in the next 7 years. Job cuts continue in the US and the rate of job creation of 25 per year is not sufficient to offset job losses in the next 5 years. On the other side of the world, Indian outsourcing firms show an opposite trend. Global IT service providers such as Infosys which provides technical consulting, design and development of… Continue

Added by Outsourcing Insider on October 22, 2009 at 8:00am — No Comments

Philippines in the BPO Limelight

“Not just a place to take a vacation”- that’s what the Philippines is now becoming with the trend of the BPO sector in the country. Right now the Philippines ranks 2nd in the offshore BPO services globally. The country would be hosting its first Outsourcing summit organized by the Business Processing Association of… Continue

Added by Outsourcing Insider on October 15, 2009 at 11:30pm — No Comments

IT Outsourcing in Business and in Health

3 out of 4 executives say that outsourcing is needed to get through this tough economic time.



As we move ever further into the information age, being able to provide the best service becomes a cutthroat competition. The latest and most innovative technology is needed to ensure you are ahead. But unfortunately there is an ever… Continue

Added by Outsourcing Insider on September 15, 2009 at 4:42pm — 1 Comment

A.T. Kearney: Offshore Facilities More Efficient than Facilities Onshore

Offshoring helped firms stay afloat during the economic downturn by keeping costs within reach until such time the markets improve. Now that the world economy shows signs of recovery, the BPO industry should fear not on losing clients. As clients see them, now more than ever, as a partner.



Currently, with firms feeling less economic pressure it is inevitable that they will get back to the drawing board and identify the business… Continue

Added by Outsourcing Insider on September 11, 2009 at 9:19am — No Comments

The Changing Outsourcing Landscape

India has long been the dominant country when it comes to Business Process Outsourcing (BPO), however, times have changed. The National Outsourcing Association (NOA) published a report titled “Best Practice Outsourcing and Offshoring” which pointed the issue Indian offshore providers face –increasing operational costs forcing some… Continue

Added by Outsourcing Insider on August 12, 2009 at 6:26am — No Comments

Philippine Outsourcing Growth: Real or Just Numbers?

Analysts continue to project positive growth for the Philippine Outsourcing industry. Growth being measured in terms of business deals signed alone does not provide an accurate picture of what this sunshine industry truly contributes to the Philippine economy and the Filipinos. Businesses for these service providers continue to pour in as the figures show however, Filipino workforce development seems still behind.



More… Continue

Added by Outsourcing Insider on July 21, 2009 at 4:29am — No Comments

IT Outsourcing Witness Growth from New Markets and Divesting

Company leaders are compelled to creatively move their businesses to profitability by unloading excess baggage and looking for new markets. Hence, a growing number of companies are divesting to achieve a leaner structure and at the same time looking for new markets to tap into.



IT Outsourcing Providers Tap into Domestic Market



With the current pressures faced even by Outsourcing Providers especially the IT… Continue

Added by Outsourcing Insider on July 14, 2009 at 5:07pm — No Comments

Offshore Providers to Expand Onsite Presence

Outsourcing has come through a lot of changes since its inception. Its evolution depends on a number of factors like how the market reacts, government intervention, partnerships, and geographical positioning to name a few. The industry adapts to changes in the business environment which is crucial to its survival.



Last month, India’s IT-BPO trade body… Continue

Added by Outsourcing Insider on July 9, 2009 at 5:25pm — No Comments

UBS sells BPO and KPO units

Switzerland-based financial services provider UBS (NYSE: UBS) is reportedly selling its business process outsourcing (BPO) and knowledge process outsourcing (KPO) units. And is said to be in talks with Indian offshoring giants Infosys Technologies Limited (NASDAQ: INFY) and Wipro Limited (NYSE: WIT). The UBS Indian Service Center and UBS Krakow centre has an estimated value of $200 million, reports The Economic… Continue

Added by Outsourcing Insider on June 22, 2009 at 7:55am — 1 Comment

Outsourcing Hubs Find Ways to Tap Into European Market

Reading the Indian mainstream news yesterday about India Inc.’s strategy to expand operations in Eastern Europe and hire multilinguals to serve the European finance and accounting sector does not surprise me anymore. In my April article, I talked about how Europe is becoming more comfortable with… Continue

Added by Outsourcing Insider on June 15, 2009 at 9:17pm — No Comments

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