Martyn Hart's Blog – February 2010 Archive (3)

Supply, demand, skills and sourcing

The Chartered Institute of Personnel and Development’s (CIPD) survey released last week opens up an important debate for the outsourcing industry and industry in general. The research, conducted by KPMG, found a ‘continued increase in foreign workers filling ‘British’ jobs overseas as well as at home’.

This reopens an age-old can of worms in terms of supply, demand and training in the UK. The write-up in the… Continue

Added by Martyn Hart on February 26, 2010 at 3:00pm — No Comments

Keeping People Happy

A couple of bits of research hit the press this week that should worry those in the customer services game. Apparently over two-thirds of customers feel complaints made to call centres are not being taken… Continue

Added by Martyn Hart on February 18, 2010 at 3:02pm — 1 Comment

A week of positivity

It is all happening exactly as we had foreseen. Research figures have abounded this week and thankfully confirmed a few more of our NOA member predictions. It’s always great to be proved right, and even more its better than we predicted, great for the industry.

No sooner had we released our 2010 predictions, did Lancashire County Council kick-off public sector sourcing… Continue

Added by Martyn Hart on February 5, 2010 at 9:50pm — No Comments

Latest Blog Posts

Monthly Archives

2010

November (2)
October (3)
September (3)
August (3)
July (4)
June (3)
May (2)
April (1)
March (2)
February (2)
January (3)

2009

December (2)

Join For Free
Members Sign In

Or sign in with: