Call Center Services, Outsourcing Services, Outsourcing Projects
As it is the era of social media networking, there are a number of new trends emerging out of nowhere. As all kinds of businesses are turning towards the internet and marketing through their websites, social media networking websites are becoming the best channel to reach out to their desired customers and clients. There are a number of ways to attract customers to your website and advertise your products and services, currently the best strategy implied by internet marketers is advertising…Continue
Added by Alex Marshall on August 27, 2012 at 2:53pm — No Comments
The global services market is highly dynamic environment and selecting the best outsourcing location for your operation can have a significant long-term impact. SourcingLine has compiled the most comprehensive online database of outsourcing country statistics to aid your decision making. Each country has been scored across dozens of key statistics which fall into three broad areas of Cost Competitiveness, Resources & Skills, and Business & Economic Environment.
Added by Shardakant Shandilya on June 22, 2012 at 11:48am — No Comments
The large number of emerging business process outsourcing companies is a sign that the coming era is going to experience some serious outsourcing. According to a research that was taken out recently, about 70% businesses within the United States have outsourced one or more sectors. Outsourcing, initially, was limited to call centers, however today outsourcing has no limitations or boundaries. However,…Continue
Added by Alex Marshall on June 13, 2012 at 6:35pm — No Comments
To start a business and establish it in todays economically unstable world is quite troublesome. What is even more troublesome is to get things in flow and grow your business. If you aren’t putting enough effort that will enable the growth of your business, there are chances sooner or later it will start going in loss. Running business is a constant struggle of updating and growing. There are many things that you have to take care of and if things get out of your hands, diverting your…Continue
Added by Alex Marshall on June 6, 2012 at 6:27pm — No Comments
According to a research conducted by National Outsourcing Association of the United Kingdom, majority of the British have a grave misunderstanding related to outsourcing. Most of the people living in England believe that outsourcing is an evil that robs jobs. However, NOA’s analysis of 2011 resulted in opposite findings. These misconceptions are linked with the loss of jobs, outsourcing to India and opening of brand factory in China. This…Continue
Added by Alex Marshall on May 16, 2012 at 8:27pm — No Comments
With the economy in the process of rebuilding itself, companies with a radical mindset are also working to cut down on extra expenses and to reorganize business processes. Every company irrespective of size has critical functions like human resources, customer service and accounts etc. These are actually document intensive areas and for any company it is very important to cut down costs and increase productivity in these areas. And this is only possible through…Continue
Added by Pooja Sharma on April 4, 2012 at 9:35am — No Comments
If you have decided to seek outsourcing services, then the first step that you should take is to pick the right provider. Today, there are hundreds of service providers but if you check properly that you will discover that only a few will be able to deliver as per your needs. Of course it is not so easy to get the right one. In case you fail then your business will suffer. While seeking outsourcing services there are certain things that you shouldn’t ignore. Keep in mind that even if a…Continue
China is definitely a critical piece in the global strategies of most multinational companies.The amount of investments into China is growing rapidly and with it, the need for cost-effective shared-services networks to ensure seamless operations across offices in different regions and boundaries.
Added by BPO Voice on November 21, 2011 at 4:30pm — No Comments
The Post-it Note was discovered as a result of a failure. What does this teach us? That we need to give our staff the room to try new things, to innovate, without fear of failure. Empowering 3-Minute Coaching Sessions...
By: Glenn Remoreras, in collaboration with Ira Fialkow and Ivy Remoreras
|"The Post-it case exemplifies a…|
Added by Ben Knowles on October 26, 2011 at 11:12pm — No Comments
While we are hearing a lot of talk about Procurement Shared Services from the corporate side, the public sector may be a step ahead on this one...
SSON interview with Paul Sutton, General Manager for Corporate Services at the City of Charles Sturt, Australia.
“In terms of the marketing and communications area, that’s certainly one of…
Added by Ben Knowles on October 10, 2011 at 1:49pm — No Comments
Combine winning strategies from centralised and decentralised models. What you’ll gain from this: leadership and local ownership...
By: Gavin Bowden-Hall
|"Aggregation across the business will deliver commercial benefits but Procurement is best placed to spot the opportunities"…|
Added by Ben Knowles on October 10, 2011 at 1:47pm — No Comments
Don't let the reality of your practical work environment deter you. Here's how the academic world - blissfully untroubled by P&L - sees sourcing...
By: Professor Ilan Oshri
|" There is an evolutionary path and it is therefore imperative to figure out the parent firm’s strategic objective for…|
Added by Ben Knowles on October 10, 2011 at 1:44pm — No Comments
Here’s something we forecast with absolute certainty: data analytics is your future. It’s about deploying cutting edge analytical solutions across all domains to enable better, faster decision-making.
By: Rohit Tandon, Arnab Chakraborty, Ganga Ganapathi, HP Global Analytics
Data Analytics – The Next Stage of Shared Services Evolution and Maturity…Continue
Added by Ben Knowles on September 1, 2011 at 9:24pm — No Comments
SSON has the biggest reach in the shared services & sourcing business. If we can’t give you an answer, no-one can. Read what our members say about the difference between a Center of Competence and a Shared Services Center...
SSON recently received a request from a member asking for help in differentiating between a Shared Services Center and a…Continue
Added by Ben Knowles on August 22, 2011 at 8:11pm — No Comments
SSON Catches Up With Kellogg’s John Gregory 2011-08-10
John Gregory, Shared Services Director of Kellogg, Europe
2010 saw the successful launch of a Center of Excellence for Kellogg Europe, in Dublin – something John is rightfully proud of. “We basically took a look at the work our people were doing,” he explains, “and if they were not spending at least 60% of their time on customer-facing tasks, then we recognized that they were spending too…Continue
Added by Ben Knowles on August 10, 2011 at 6:39pm — No Comments
Less of a trend and more of a confirmation, recent research illustrates that for Q2 year on year that there have been more multisourcing arrangements from buy side organisations and that these far outweigh the “megadeals” – deals with a value of more than €800m.
Demand for BPO increased in the substantially in the EMEA region, with the total value of BPO contracts signed during the quarter rising 132 per cent year-on-year to…Continue
Added by Rakesh Sangani on August 4, 2011 at 3:55am — No Comments
|" I was suddenly using the analytical skills that I…|
Added by Ben Knowles on July 11, 2011 at 7:31pm — No Comments
Time is money. But time is also “life” -- and life is important. As a manager, are you squandering away your employees’ time? ... Change you mindset (not you) and reap surprising benefits! Here is a case study from Singapore that explains how...
By: Clarence Ti, Chief Executive, Vital.org
SSON is pleased to share with our readers…
Added by Ben Knowles on July 11, 2011 at 7:28pm — No Comments
What drives the CFO of Jones Lang LaSalle’s Asia Pacific operations? From Norah Jones to instant noodles – and a great FOREX hedge in 1997 (!) – the Proust questionnaire reveals the woman you’ll meet at Shared Services Week Asia in September
|"I’d like to think that when my colleagues…|
Added by Ben Knowles on July 11, 2011 at 7:23pm — No Comments
How does the Australasian market compare to the rest of the world? Over a third are applying data analytics – impressive! Also, a third think Cloud is “a fad” – oh my! But, true to the perception that the region leads in technology, 25% are already implementing Social Media in shared services.
By: Donal Graham, Partner, Consulting, Deloitte Touche Tohmatsu
Added by Ben Knowles on June 14, 2011 at 7:49pm — No Comments