Call Center Services, Outsourcing Services, Outsourcing Projects
Added by Amit Saxena on May 21, 2013 at 9:30pm — No Comments
The General Industry Compensation Report published by professional services firm Towers Watson says Lower-skilled and process-based jobs in the UK remain vulnerable in the face of continued popularity of business process outsourcing (BPO) to central and eastern European countries.
Emerging destinations like Poland, Romania, Bulgaria and Hungary present attractive alternative to companies who are looking to outsource their bottom line jobs so as to cut down…
Added by Pratima on March 19, 2013 at 9:45am — No Comments
More and more responses are pouring in for our ongoing series “Biggest Challenge of My Domain”. Paul Peixoto, President of The Serra Group, shares his set of challenges which he faces and gives a practical advice on how to overcome them. Below is the full text of his compelling piece.
"With all the great technology we have today, anyone can become your competitor…Continue
Added by BPO Voice on March 13, 2013 at 11:30am — No Comments
Don’t say that you were not warned before. Two recent major events are major indicators of what’s in store for you. Yahoo CEO’s most talked about decision to ask its employee to get up on their ass and report to work and the firing of Groupon’s founder CEO Andrew Mason, will have far reaching impact. The economy isn't recovering well; many companies are struggling in these difficult times. In such a scenario all they want is any workable solution. When they can’t find…
Added by Pratima on March 13, 2013 at 10:30am — No Comments
There has been a tremendous transformation in the delivery of services in the increasingly globalized market. Delivery of services outsourced from far-flung locations have been possible with technology advancing by leaps and bounds. There has been a good deal of discussion about the dynamism in the outsourcing industry and how it has spread like a wildfire to almost all the countries in the world. Within a span of ten years, the outsourcing industry has gained recognition of being the most…Continue
Added by Akanksha Garg on March 12, 2013 at 12:30pm — No Comments
Obama has not been the darling of the outsourcing industry due to his high voltage rhetoric against them. Even now he keep making some noise about how the reformed tax code will help companies those who bring back jobs to US and will disincentivize those who outsource.
Indian Commerce and Industry minister Anand Sharma recently…
Added by Amit Saxena on March 12, 2013 at 10:00am — No Comments
In continuation of our ongoing series “Biggest Challenge of My Domain” we have another gem of a contribution from Sidharth Mukherjee, Director, Corporate Development, Serco Global, sharing the biggest challenge, he has faced in his career so far. Below is the full text of his very well articulated response.
"The biggest challenge I have faced in my 13 year career has…
Today is international women's day. Every year we celebrate such days and every year we don’t progress much beyond creating awareness. Not trying to be cynical, however the truth is, much is said, talked or written about, however 90% of that doesn't translates into action. Crime against women is on the rise globally. In India too, half of the cases go unreported (I m sure this might be a worldwide trend) after all the cops have to keep their statistics appear look good irrespective of ground…Continue
Added by Jaya Prasad on March 8, 2013 at 10:30am — No Comments
Nick Davies, Sourcing advisor at Source, chips in his two cents in our ongoing series – Biggest Challenge Of My Domain! Below is the full text of his insightful input!
"My career today is based in the advisory industry. The most sustained challenge I have faced is that of tactical, short term thinking. Whether driven by the economic climate, by a corporate ethos or by individuals, the result is broadly…
Added by BPO Voice on March 7, 2013 at 9:30am — No Comments
Economic Times reported that Cognizant will cut bonuses this year due to lower achievement of financial targets. It further reported that even though it has consistently exceeded its targets for the last few years except 2012, when it projected to 23% growth but registered only 20% growth. Explanations given. So far so good. Now comes the mummers in the blogosphere which includes CTS employees and many analysts. Some are questioning this move through an age old argument…
Added by Pooja Sharma on March 6, 2013 at 10:11am — No Comments
According to a recent economic survey , India has lost 10% share of the world's BPO (business process outsourcing) market to countries such as China, Philippines and Brazil, over the last five years. Frankly speaking this did not come as surprise as India share in the outsourcing market pie is constantly shrinking. All this is happening due to many reasons, however, one of the big reason is the problem which we as nation has failed to acknowledge.
In response to our latest series of short interviews on "Biggest Challenge of My Domain", Purnima Menon, Ex Head Of Marketing, Infosys BPO, shares her story of challenging journey so far! Below is the full text of her spirited saga.
"To my mind challenges are really opportunities. Opportunities to transform, learn a new skill or simply find out a better way of solving an issue. My…
In the wake of rising cyber attacks from china, would the western companies continue to trust it for outsourcing their services? This question has been asked in a leading UK magazine – Computer world
China's IT and business process outsourcing (BPO) market today is in the range of $4 billion to $5 billion which is almost half of the business generated by just one of…Continue
The Indian success story in tapping the outsourcing boom has caused many heartburns. Many protectionists have been up in arms against outsourcing as a matter of fact, the last US election had many passionate speeches in favor and against outsourcing. Having said that Outsourcing industry is synonymous with bringing economic and social benefits to countries where it flourished. In countries such as India the industry has delivered tangible benefits to tier 2 and tier 3 cities by providing…Continue
Added by Amit Saxena on February 18, 2013 at 11:09pm — No Comments
European economy is in shambles except for the IT sectors , which reported an upswing, touching a record $152 billion in revenues last year. DNA India reported that “Indian software firms notched their highest-ever revenues from the continent last year as the companies there outsourced more to cut costs. …Continue
Added by Amit Saxena on February 18, 2013 at 12:00pm — No Comments
The presidential election is a month behind us, and along with the relief of not having to deal with the 24/7 news coverage anymore, many have been left with a lingering feeling that Obama is out to end outsourcing and that now is the time to keep operations in house until things are more definite. Unfortunately, the reality of Obama’s stance on outsourcing…Continue
Added by Andi on December 17, 2012 at 4:30am — No Comments
Mitt Romney has appeared as a preferred choice as USA President of the outsourcing industry in an opinion poll conducted by BPOVoice an online community of the outsourcing professionals. The poll was conducted online. In total 341 people participated in this online poll. Most of the respondents were from the age group 30-40, majority of them were from Asia especially from the middle management.
The key findings were
Added by BPO Voice on November 5, 2012 at 12:00am — No Comments
Infosys is facing a strange dilemma these days. Newspaper reports keep on spreading rumors that they are mulling a wage hike whereas the company keep on denying this, that there is no such thing on the cards. The employees are vary and so are all the stakeholders. The company recently overhauled its client engagement strategy by dedicating senior executives to watch over each of its top customers. The top 50 clients, who together account for half of Infosys' $7-billion (…
Added by Pratima on October 4, 2012 at 2:30pm — No Comments
Austerity is a fact of life for IT managers everywhere. No longer is it just a matter of doing more with less; organizations are increasingly seeking growth through innovation, and cost cutting in isolation is a game of diminishing returns. In this environment, we’re seeing a move to Smartsourcing.
Cloud computing and the growth in flexible, rich services have transformed the concept of outsourcing, sparking an evolution in the…
Added by BPO Voice on September 26, 2012 at 9:00am — No Comments
As it is the era of social media networking, there are a number of new trends emerging out of nowhere. As all kinds of businesses are turning towards the internet and marketing through their websites, social media networking websites are becoming the best channel to reach out to their desired customers and clients. There are a number of ways to attract customers to your website and advertise your products and services, currently the best strategy implied by internet marketers is advertising…Continue
Added by Alex Marshall on August 27, 2012 at 2:53pm — No Comments