BPO Voice: Business Process Outsourcing, Call Center Outsourcing

Call Center Services, Outsourcing Services, Outsourcing Projects

 

 

 

'offshore' (22)

Why Should You Outsource To China Despite Of Growing Evidence Of Its Cyber Espionage?

In the wake of rising cyber attacks from china, would the western companies continue to trust it for outsourcing their services? This question has been asked in a leading UK magazine – Computer world

China's IT and business process outsourcing (BPO) market today is in the range of $4 billion to $5 billion which is almost half of the business generated by just one of…

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Added by Posco on February 25, 2013 at 10:00am — 1 Comment

Why Social Media Matters to the BPO industry?

The Indian success story in tapping the outsourcing boom has caused many heartburns. Many protectionists have been up in arms against outsourcing as a matter of fact, the last US election had many passionate speeches in favor and against outsourcing. Having said that Outsourcing industry is synonymous with bringing economic and social benefits to countries where it flourished. In countries such as India the industry has delivered tangible benefits to tier 2 and tier 3 cities by providing…

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Added by Amit Saxena on February 18, 2013 at 11:09pm — No Comments

Rising Trend of Social Media Outsourcing

As it is the era of social media networking, there are a number of new trends emerging out of nowhere. As all kinds of businesses are turning towards the internet and marketing through their websites, social media networking websites are becoming the best channel to reach out to their desired customers and clients. There are a number of ways to attract customers to your website and advertise your products and services, currently the best strategy implied by internet marketers is advertising…

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Added by Alex Marshall on August 27, 2012 at 2:53pm — No Comments

What is an IBC (International Business Company or International Business Corporation)?

An IBC is a legal entity incorporated in a tax haven which is free from all local taxes and cannot conduct any business activity in the country of the incorporation. Offshore, in its broadest sense of the term, means simply a jurisdiction other than your own. Offshore companies are most commonly used for offshore banking to conduct international trade, investment activities or for assets protection. Offshore companies are also used for the ownership of real property and land, for ownership…

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Added by Denisa Pricop on July 16, 2012 at 10:00pm — No Comments

Most Outsourced Sectors

The large number of emerging business process outsourcing companies is a sign that the coming era is going to experience some serious outsourcing. According to a research that was taken out recently, about 70% businesses within the United States have outsourced one or more sectors. Outsourcing, initially, was limited to call centers, however today outsourcing has no limitations or boundaries. However,…

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Added by Alex Marshall on June 13, 2012 at 6:35pm — No Comments

How Can Your Business Grow with a BPO Partner

To start a business and establish it in todays economically unstable world is quite troublesome. What is even more troublesome is to get things in flow and grow your business. If you aren’t putting enough effort that will enable the growth of your business, there are chances sooner or later it will start going in loss. Running business is a constant struggle of updating and growing. There are many things that you have to take care of and if things get out of your hands, diverting your…

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Added by Alex Marshall on June 6, 2012 at 6:27pm — No Comments

NOA Claims that Outsourcing Is Helping British Economy

According to a research conducted by National Outsourcing Association of the United Kingdom, majority of the British have a grave misunderstanding related to outsourcing. Most of the people living in England believe that outsourcing is an evil that robs jobs. However, NOA’s analysis of 2011 resulted in opposite findings. These misconceptions are linked with the loss of jobs, outsourcing to India and opening of brand factory in China. This…

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Added by Alex Marshall on May 16, 2012 at 8:27pm — No Comments

Why outsourcing will always remain in demand?

Undeniably, outsourcing has really benefited the receiving countries. Countries like India, China, Bulgaria, etc have developed their infrastructure tremendously to match up with the outsourced projects. The employment scenario has also been better for these countries. However, it is not that only these countries have benefited from outsourcing, the foreign investors are also very happy to outsource and work. It is a mutual thing which has benefited both the provider and receiver. There may…

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Added by Posco on November 16, 2011 at 11:49pm — No Comments

Final Thought: Shared Services in Ireland

According to recent research released by the Ireland Development Agency (IDA) there are currently 140 shared service centres (providing technical support, finance and accounting, human resources and payroll functions) that exist in the country, and employing 35,000 staff. The Chief Executive of IDA in Ireland (Barry O’Leary) stated that the sophistication of the centres had increased significantly in the last 20 years.



Shared Services is a mature initiative in Ireland, with a number… Continue

Added by Rakesh Sangani on October 2, 2010 at 2:00am — No Comments

Outsourcing and Globalization

If at this point one returns to the question of how big is global production sharing, the

answer clearly is ‘very big’. (Yeats, 2001)




Historically, companies in the United States, Europe and Japan have led globalization, because those countries pushed products and services into developing countries. As the business of offshore sourcing grows, globalization is beginning to become widely accepted elsewhere. With "nearshore" and offshore sourcing, the global equation has…

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Added by Pentalog High Tech on June 30, 2010 at 5:00pm — No Comments

Vietnam- The new “India”?

There’s no question that the most of offshored work ends up in India. But another country is stepping up. Maybe it is not a well-known fact to many, but Vietnam is becoming fast a center for information technology companies to set-up their offshore operations. Despite of the huge market share of India and China in offshore development, Vietnam is quickly emerging as a software outsourcing destination.

In 2009, GlobalServices named Vietnam’s Ho Chi Minh City among the top 5 outsourcing… Continue

Added by Pentalog High Tech on May 7, 2010 at 2:05pm — No Comments

Dear Congress, do we really need an anti-offshore legislation?

The implications that an anti offshore legislation will bring are enormous for the outsourcing industry and influence not only the United States, but also foreign nations. Offshoring has contributed to overall global economic interdependence and growth. In parallel, nations have entered into international trade agreements that seek to eliminate barriers to providing services across national borders. In recent years, the phenomenon of offshoring of relatively high-wage professional-service… Continue

Added by Pentalog High Tech on March 31, 2010 at 9:21pm — 1 Comment

Drooping Dollar to Impact Revenues of IT Firms

Outsourcing has been termed the sunshine industry for a long time and rightly so. It has been able to survive the recession and going into recovery, it looks like outsourcing is here to stay. But there are a couple of glitches that may hinder its progress.



With India being one of the top outsourcing countries and host to outsourcing giants like Wipro, Infosys, and Tata Consultancy Services, the… Continue

Added by Jacob Cherian on February 27, 2010 at 10:19pm — No Comments

Contract IT Staff in Europe Slashes Outsourcing Revenue

According to Forrester Research, Western European firms are showing a preference for contract IT staff and this appears to be eating into the outsourcing business in these locations.



Though outsourcing is popular in the U.K., companies at other Western European locations have a preference to add to their internal IT staff with staff that are supplied by contractors who work within the company premises.



Interestingly, Western European firms are not scurrying to slash costs… Continue

Added by Jacob Cherian on February 20, 2010 at 6:30pm — No Comments

Assessing offshore destinations- First stop: India

The strategy



Pentalog was nominated as the 458th company in Europe and Middle East for positive growth in 2008, according to Deloitte Technology Fast 500 EMEA. In 2009 Pentalog’s sales clearly raised above the EUR 10M to 13.5 M. But more importantly, Pentalog was able to generate profits which would typically be found in companies 2 or 3 times larger than us. The conclusion is that for 2010 we want to reinvest these profits wisely, without wasting them. We have some new… Continue

Added by Pentalog High Tech on January 21, 2010 at 4:20pm — No Comments

" Outsourcing is never a one-way street ! " - Magdalena Szarafin



Magdalena Szarafin has been regularly enriching the BPOVoice members through her insightful blogs and discussions. BPOVoice.com interviewed her to know her views and opinions on the various important aspects of outsourcing. Below are the excerpts:



How can the emerging destinations be more attractive to the investors?

If you want to make a destination attractive to the investors, just try to put yourself…

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Added by BPO Voice on November 19, 2009 at 12:30am — No Comments

Global Economy Recovering---Offshore Industry in India Is In Upbeat Mood

With 2009 winding to the 3rd quarter, the question that haunts the whole world---is the worst in global economy over? Hopefully, a number of reports from various quarters seem to suggest that. The Indian offshore industry is in an upbeat mood following strong global cues of recovery. The 3rd quarter recorded an improved performance over the 2nd quarter and this growth in the businesses of Indian outsourcing firms is attributed to improving business sentiments across the globe.



The… Continue

Added by Niyamath Parveez on November 15, 2009 at 9:00pm — No Comments

Outsourcing? What will people say?

You know what? It really does not look well: Public opinion does not like outsourcing. That has also been confirmed by many surveys, e.g. the latest survey by Capgemini: A majority of executives (79%) recognize that outsourcing may have a poor public perception as the survey says



How do… Continue

Added by Magdalena Szarafin on September 27, 2009 at 3:00am — No Comments

Do Indian Techies Deserve American ire; Is Protectionism the Answer?

In the days, when emptying malls, foreclosed homes and thinning traffic, have become the part of existence of a once-booming nation, should its people be blamed for demonizing India? The global BPO market is abuzz with the possibility of a mob backlash against India. When the current economic climate forces the world’s number one preacher of free market economy consider protectionism as the way out, then it is evident that the world is geared for some big changes. How the world economy will… Continue

Added by Niyamath Parveez on August 31, 2009 at 4:59pm — 3 Comments

Don’t like Barack Obama taking offshored jobs back to the US? – Vote for Hillary Clinton!

Well, we actually do not have presidential election in the US now. We could follow the US presidential battle a few months ago. And I am also not going to make a campaign here. I just want to tell you something (really!) important regarding both of them: Obama and Clinton. And let me tell you something about offshore outsourcing, too



How has it all begun?



We could read such headlines in the newspapers just a few months ago:



Will Obama…
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Added by Magdalena Szarafin on July 25, 2009 at 3:30am — No Comments

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