Call Center Services, Outsourcing Services, Outsourcing Projects
Infosys - the Indian answer to Accenture is in the news for all the wrong reasons. First the company’s profit in the three months missed analysts' estimate, notably, 3rd time in four quarters. The company which used to say that it will grow faster than the industry, has forecasted a gloomy picture of less than industry’s average growth. They froze increments and also announced steep cuts (up to 70%) in variable pay of their employees. Attrition rates are going high.…
Business Process Outsourcing major Aegis is waiting for its instagram moment. The company promoters have made up their mind to sell it. The hunt is on for a suitable buyer, who can offer them their desired valuation. According to media reports, Essar Group is considering a sale of its billion dollar, BPO unit Aegis, after receiving non-binding offers from private equity giants. Market speculation say - Bain Capital and Kohlberg Kravis Roberts & Co (KKR), among others, have been in…Continue
Outsourcing is one of the fastest growing trend of our times and is nearly unstoppable. The cost of operations is rising and hence the companies mainly from the west have started to look out for better alternatives, to get the same job done at fraction of a cost and help them survive these tough times. Asian countries like India, Philippines, China, Bangladesh, etc have emerged as popular destination for outsourcing such work.
Investors of most of the fortune 500 companies…Continue
With the economy in the process of rebuilding itself, companies with a radical mindset are also working to cut down on extra expenses and to reorganize business processes. Every company irrespective of size has critical functions like human resources, customer service and accounts etc. These are actually document intensive areas and for any company it is very important to cut down costs and increase productivity in these areas. And this is only possible through…Continue
Added by Pooja Sharma on April 4, 2012 at 9:35am — No Comments
Kiran Karnik, former president of NASSCOM has dropped the bombshell in his latest book "The Coalition of Competitors" . He has virtually taken off the lid from the so called " myth" of India producing high quality educated graduates.He conceded to NYT that "India’s software industry found the quality of Indian graduates so poor that they considered only 25 percent of engineering graduates and 15 percent of other graduates employable. "
Shocked? Well, the truth is a hard pill…Continue
Added by Amit Saxena on March 30, 2012 at 9:30am — No Comments
Outsourcing to India started way back in the 90s and since then the BPO industry has undergone many changes. Within this period other destinations like Philippines, Brazil, eastern Europe countries too became emerging outsourcing hubs. However, as far as IT outsourcing was concerned , India continued to rule the roost. Experts affirm that India has stood the test of time and globally outsourcing seems to be a never ending trend. Although the outsourcing industry underwent lot of changes in…Continue
Added by Amit Saxena on March 29, 2012 at 1:36pm — No Comments
The influence of business process outsourcing can be witnessed in almost every industry throughout the world. In fact a majority of industries irrespective of size prefer to opt for this system. Actually the advantages offered by BPO services help companies to sustain better and at the same time they are able to improve their operations. In recent years traditional businesses too have begun to experiment with the concept of outsourcing. This is because the market scenario in contemporary…Continue
Added by Rakesh Patel on March 27, 2012 at 10:55am — No Comments
A lot of people are bewildered in defining offshoring and outsourcing. It’s a fact that even those people employed under a business process outsourcing company are not familiar with their meaning. Most of the people thought that offshoring and outsourcing are two synonymous words. Now, let us determine and understand the difference between these two sensational words in business world.Continue
Added by eastvantage on February 24, 2012 at 2:00pm — No Comments
Eyes of the world will surely be on the US presidential elections in 2012. The talk of the various issues for these elections is already floating in the world economy with candidacies being announced by the parties. Campaigns are getting into the full swing and the present condition of US economy will inevitably find its place in the debates. Moreover, the unemployment figures are still very high and Americans are far from being satisfied on how the scenario is. Notably, there have been…Continue
Added by Amit Saxena on February 15, 2012 at 6:00pm — No Comments
The global competition on business process outsourcing is like never before. It is intense, fierce and even the governments of the respective countries are doing their best to provide necessary infrastructure and policies. It is obviously not a surprise as foreign currency and employment is generated through BPO. India being the seventh largest country in terms of area and the most populous country after China has English infused in its education system. On…
The world leaders in New york met at the global conference of IMF and World Bank. The most popular and important agenda other than Palestine's bid for separate nation was Global Unemployment. Most developed nations are reeling under the burden of mass unemployment which has even caused civil unrest and ethnic violence in some parts of their country. It has become a fad these days to blame outsourcing for everything. The general belief is that-…Continue
Added by Amit Saxena on September 26, 2011 at 6:00pm — No Comments
The business process outsourcing (BPO) marketplace is poised to grow at 6.4 % in the current year (2011). The strong growth is fuelled by urgent demand form the companies based out of Europe, America and UK. Asia pacific region continue to enjoy the privilege of being considered as worlds best back office (for IT services) and get plethora of business opportunities.
The trend is not just restricted to outsource low end IT services, high end IT services related to research and…Continue
Added by Pooja Sharma on September 15, 2011 at 12:00pm — No Comments
Businesses all around the world live under constant fear of not living up to the standards they have set for themselves and in the eyes of their customers. While outsourcing, a service buyer always have apprehensions that the vendor may not necessarily resemble their culture and work ethics for what they are known for among their customers. These fears are are somewhat appropriate and to some extent justify the true essence of skepticism about the outsourcing industry these…Continue
Added by Posco on August 19, 2011 at 11:30am — No Comments
With the advent of globalization, there has been immense change in the business dynamics around the world. Earlier businesses and companies used to hire specialize persons for every task they needed but those tactics were really expensive. They slowly realized that they couldn’t hire manpower for all their needs because it needs time, money and space. Hence the concept of outsourcing came into existing.
The concept of…
Uk and India are strange bed fellows and share a special love-hate relationship. When it comes to politics the colonial hangover refuses to let go however when it comes to business both seems to be made for each other.
The Big Deals
Recently, Serco Group has bought out private equity firm Blackstone and other shareholders in Intelenet Global Services, a provider of back-office services, in an all-cash deal valued at up to £385…Continue
Car manufacturers started in the seventies with optimizing their value chain by outsourcing activities and has since then progressed into almost every aspect of our economy. Think of Indians analyzing x-ray pictures for European/American hospitals, South Africans administering mortgage requests and Philippine’s doing the salary administration. The main drivers behind this wave of outsourcing are technological advances and the breaking down of national trade barriers.
5 experts interviewed, over 240 companies operating in 16 CEE countries surveyed, and much much more. These are the headlines of the comprehensive “Central and Eastern IT Outsourcing Review 2010” which has been currently published.
This 164-page-report examines the role of ITO sector in Central and Eastern Europe and delivers answers regarding recession and its impact on ITO sector, market volume, development in number of companies and their characteristics, number of IT…
David Cameron's Tech City plan will deliver real benefits
In the last week we’ve seen Prime Minister David Cameron announce plans to redevelop London’s East End into a ‘Tech City’, with the construction of a £200 million network of technology and innovation centres to rival Silicon Valley.
The thinking behind this is clearly that a technology hub of this sort will help to encourage foreign investment and give the economy a boost.
It seems that research and…
Added by Martyn Hart on November 12, 2010 at 4:00pm — No Comments
Getting outsourcing contracts to comply with Solvency II is not rocket science, but requires a certain amount of attention. Here are some practical guidelines.
Where within banks the Basel II implementation projects come to an end, are insurers burning the midnight oil to get Solvency II implemented before the end of 2012. The Solvency II legislation is aimed at improving risk management practices within insurance companies and providing better protection for policyholders. For this…
Added by Francois Zielemans on November 2, 2010 at 1:00pm — No Comments
Added by Subbu Murthy on October 22, 2010 at 10:00am — No Comments