Call Center Services, Outsourcing Services, Outsourcing Projects
As it is the era of social media networking, there are a number of new trends emerging out of nowhere. As all kinds of businesses are turning towards the internet and marketing through their websites, social media networking websites are becoming the best channel to reach out to their desired customers and clients. There are a number of ways to attract customers to your website and advertise your products and services, currently the best strategy implied by internet marketers is advertising…Continue
Added by Alex Marshall on August 27, 2012 at 2:53pm — No Comments
The large number of emerging business process outsourcing companies is a sign that the coming era is going to experience some serious outsourcing. According to a research that was taken out recently, about 70% businesses within the United States have outsourced one or more sectors. Outsourcing, initially, was limited to call centers, however today outsourcing has no limitations or boundaries. However,…Continue
Added by Alex Marshall on June 13, 2012 at 6:35pm — No Comments
To start a business and establish it in todays economically unstable world is quite troublesome. What is even more troublesome is to get things in flow and grow your business. If you aren’t putting enough effort that will enable the growth of your business, there are chances sooner or later it will start going in loss. Running business is a constant struggle of updating and growing. There are many things that you have to take care of and if things get out of your hands, diverting your…Continue
Added by Alex Marshall on June 6, 2012 at 6:27pm — No Comments
According to a research conducted by National Outsourcing Association of the United Kingdom, majority of the British have a grave misunderstanding related to outsourcing. Most of the people living in England believe that outsourcing is an evil that robs jobs. However, NOA’s analysis of 2011 resulted in opposite findings. These misconceptions are linked with the loss of jobs, outsourcing to India and opening of brand factory in China. This…Continue
Added by Alex Marshall on May 16, 2012 at 8:27pm — No Comments
The Philippines has made a big noise in terms of business process outsourcing (BPO) the previous years. BPO industry continues to be strong this year (2012) attracting more offshoring and outsourcing companies from Europe to expand their operations in the country.
According to European Union Ambassador to the Philippines, Guy Ledoux, outsourcing to the Philippines is a way for European firms to extend their competitiveness. So, it is really expected that European…Continue
Added by eastvantage on March 8, 2012 at 8:30am — No Comments
A lot of people are bewildered in defining offshoring and outsourcing. It’s a fact that even those people employed under a business process outsourcing company are not familiar with their meaning. Most of the people thought that offshoring and outsourcing are two synonymous words. Now, let us determine and understand the difference between these two sensational words in business world.Continue
Added by eastvantage on February 24, 2012 at 2:00pm — No Comments
As our eyes are glued on Asia––in terms of market growth but also services delivery––we ask Microsoft’s director of Financial Control for some tips...
As our eyes are glued on Asia––in terms of market growth but also services delivery––we ask Microsoft’s director of Financial Control for some tips. OneFinance is the unique outsourcing model that works…
Added by Ben Knowles on October 26, 2011 at 11:17pm — No Comments
The Post-it Note was discovered as a result of a failure. What does this teach us? That we need to give our staff the room to try new things, to innovate, without fear of failure. Empowering 3-Minute Coaching Sessions...
By: Glenn Remoreras, in collaboration with Ira Fialkow and Ivy Remoreras
|"The Post-it case exemplifies a…|
Added by Ben Knowles on October 26, 2011 at 11:12pm — No Comments
While we are hearing a lot of talk about Procurement Shared Services from the corporate side, the public sector may be a step ahead on this one...
SSON interview with Paul Sutton, General Manager for Corporate Services at the City of Charles Sturt, Australia.
“In terms of the marketing and communications area, that’s certainly one of…
Added by Ben Knowles on October 10, 2011 at 1:49pm — No Comments
Combine winning strategies from centralised and decentralised models. What you’ll gain from this: leadership and local ownership...
By: Gavin Bowden-Hall
|"Aggregation across the business will deliver commercial benefits but Procurement is best placed to spot the opportunities"…|
Added by Ben Knowles on October 10, 2011 at 1:47pm — No Comments
Don't let the reality of your practical work environment deter you. Here's how the academic world - blissfully untroubled by P&L - sees sourcing...
By: Professor Ilan Oshri
|" There is an evolutionary path and it is therefore imperative to figure out the parent firm’s strategic objective for…|
Added by Ben Knowles on October 10, 2011 at 1:44pm — No Comments
Outsourcing industry is the backbone of New Age Indian economy and it is one of the prime provider of jobs in India and abroad. India has performed remarkably well as over $ 50 billion is the rough estimate of the industry's turnover in India. Due to this competitive advantage, world has come to value India as a knowledge superpower. Also, India has fared well in the recession when most economies registered negligible or negative growth.
The question is - what the hell…Continue
Added by Pooja Sharma on September 29, 2011 at 7:00pm — No Comments
The business process outsourcing (BPO) marketplace is poised to grow at 6.4 % in the current year (2011). The strong growth is fuelled by urgent demand form the companies based out of Europe, America and UK. Asia pacific region continue to enjoy the privilege of being considered as worlds best back office (for IT services) and get plethora of business opportunities.
The trend is not just restricted to outsource low end IT services, high end IT services related to research and…Continue
Added by Pooja Sharma on September 15, 2011 at 12:00pm — No Comments
Meet the 2011 “People’s Choice” for Contribution to Industry (Asia), winner. The music industry’s loss is global businesses’ gain, as we find out from this candid profile by one of HP’s leading stars...
Ravichandran Venkataraman is the winner of this year’s SSON “People’s Choice” Contribution to Industry, Thought Leadership Award for Asia, which was announced in Singapore last week, at…
Added by Ben Knowles on September 13, 2011 at 11:00pm — No Comments
Here’s something we forecast with absolute certainty: data analytics is your future. It’s about deploying cutting edge analytical solutions across all domains to enable better, faster decision-making.
By: Rohit Tandon, Arnab Chakraborty, Ganga Ganapathi, HP Global Analytics
Data Analytics – The Next Stage of Shared Services Evolution and Maturity…Continue
Added by Ben Knowles on September 1, 2011 at 9:24pm — No Comments
Maria Necita B. Geronimo, for one. She is Country General Manager of Deltek Systems (Philippines) and – having built three SSCs from the ground up – she is rounding out her considerable experience through the SSOPro course.
Name: Maria Necita B. Geronimo (Nickname: Gigi)
Title: Country General…
Added by Ben Knowles on September 1, 2011 at 9:21pm — No Comments
Legal Processing Outsourcing is the practice of obtaining legal support from outside the terrain or country. Traditionally various law firms and companies leverage the services of these law firms established outside their country and this whole process is also known as Offshoring.
As far as services are concerned they may include document review, patient services, legal research, consultancy and advice. The LPO trend has gained momentum recently, countries like India, Israel,…Continue
Added by Pooja Sharma on August 29, 2011 at 2:00pm — No Comments
SSON has the biggest reach in the shared services & sourcing business. If we can’t give you an answer, no-one can. Read what our members say about the difference between a Center of Competence and a Shared Services Center...
SSON recently received a request from a member asking for help in differentiating between a Shared Services Center and a…Continue
Added by Ben Knowles on August 22, 2011 at 8:11pm — No Comments
We've seen a systematic shrinking of the entire economy and anemic growth that has had disastrous effects world-wide. One of the biggest problems that we face is a lack of entrepreneurship which is the backbone of our economy. Yes, there are many businesses that are the foundation of what makes our country work, but it's the small business owner that keeps the economy growing. Right now, there's little or no growth and it's hurting everyone. Outsourcing is one of the answers to this growth…Continue
Added by BPO Voice on August 16, 2011 at 11:30am — No Comments
Want to move your staff onto “tier zero” resolution? Have you automated HR but are still getting too many calls? Unisys’s Nadine Hogan shares lessons learned on: ticket reviews; writing in simple English; smart partnering (in this case with Enwisen); and simply forcing the issue…
Added by Ben Knowles on August 10, 2011 at 6:41pm — No Comments