'Services' (35)

Why China's shared services sector is only set to grow

In a session straight out of SSON China - Suzhou Conference, Langdon Wu, Head of Sourcing & Procurement, Asia for Thomson Reuters explains the common challenges in process re-engineering & outsourcing. He also talks about the untapped opportunities and tells us why shared services and outsourcing in China is only going to get bigger.

Download the podcast to get the full insights.

Added by samuel seah on November 24, 2011 at 6:25am — No Comments

Berlin is calling !

Today I have got a message from IQPC in Berlin, which I want to share with you: there is a possibility to win 5 guest tickets for the Shared Services & Outsourcing Woche (event taking place from 21 until 24 November 2011 in Berlin, Germany).

What are you supposed to do?

Do you speak German? / Sprechen Sie Deutsch? If so, welcome to the club ! Then it… Continue

Added by Magdalena Szarafin on October 18, 2011 at 2:03am — No Comments

Telecommunications firm Aruba Network set up shared service centre in Cork

Aruba Networks is to create 40 jobs in Cork over the next four years through setting up its international headquarters and shared services centre for all regions outside of the US in Cork.

'As the demand for our wireless products increases so too does the need for us to be closer to our customers in Europe,' commented Dominic Orr, President and CEO of Aruba Networks.…

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Added by Rakesh Sangani on June 29, 2011 at 5:30am — No Comments

Gainshare in Shared Services

In BPO contracts gainshare is a popular term with a high proportion of contracts including a component of sharing of the benefits achieved either in the business or in the BPO delivery centre. This concept is set up by the provider community to gain benefit from making financial savings in the buy side business, and the business can also benefit from initiatives that reduce the headcount required by the SSC.…

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Added by Rakesh Sangani on June 29, 2011 at 5:00am — No Comments

Getting more out of your Finance BPO relationship?

In finance finance the current overused term is transformation. Organisations are said to be, through outsourcing, searching for transformation of their Finance function. The aim is to deliver end to end processes and better business outcomes such as reduced cost, lower working capital, a better customer experience and improved supplier relationships. Providers are said to be keen to deliver transformation to optimise their ways of working and solidify their relationships with their…

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Added by Rakesh Sangani on February 19, 2011 at 5:36am — No Comments

Call Center Outsourcing Services: Must for Business Success

India has emerges as one of the preferred destinations of outsourcing projects,bpo services and operations, mostly from the domain of IT (Information Technology) and ITES ( Information Technology Enabled Services) in multiple industries like Healthcare,

Advertising and Media, Aviation, Travel etc. The country has young, talented and relatively cheap workforce which yield the envious blend of quality and cost-efficiency.

Advantages of Outsourcing to… Continue

Added by Call Centers India on January 6, 2011 at 12:05pm — No Comments

Western Australia Shared Services Project struggling to succeed!

The Western Australia government initiated a shared services project in 2003 that was focused on providing services through a series of shared service centres for 90 public sector agencies. The project had a number of teething problems that led to the completion date blowing out from 2006 to 2013, and the budget increasing from $91 million to over $400 million. The problems almost saw the project scrapped in 2008. The decision was made to continue, as long as budgets and milestones were… Continue

Added by Rakesh Sangani on December 5, 2010 at 4:00am — No Comments

Hertfordshire County Council in £200 million outsourcing deal with Serco

Hertfordshire County Council has signed an eight year, £200 million deal with services giant Serco for the provision of a range of front and back office services, including ICT – a deal it hopes will deliver as much as £25 million annual savings over the period.

The contract also covers a range of other business functions such as finance, payroll and HR, support services, customer contact centres and occupational health. All resident-facing services will continue to be based… Continue

Added by Rakesh Sangani on December 4, 2010 at 4:00am — No Comments

Shared Services and Outsourcing in the NHS

Being a former Non Executive at a NHS Trust, I have some understanding of the political challenges, culture and attitudes within the NHS. Within the UK public sector, it is important to note that the most notable offshore outsourcing transaction is the Department of Health – Steria joint venture offering HR and Finance services to NHS entities. The take up has been better than any other offshoring venture within the public sector.…

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Added by Rakesh Sangani on November 26, 2010 at 6:00am — No Comments

UK Councils sign £2m a year deal

Leicestershire County Council and Nottingham City Council have signed an innovative partnership that will pool administrative functions, including human resources, payroll and finance services, in the first step of a new East Midlands Shared Services centre, which could attract other authorities.

Leicestershire County Council leader David Parsons said: In these challenging times, our innovative agreement shows how authorities can achieve real savings by working together. “Every pound… Continue

Added by Rakesh Sangani on November 17, 2010 at 12:30am — No Comments

EXL 3rd Quarter Net Income up 95%

Global BPO firm ExlService Holdings posted a 95 per cent jump in net income at USD 7.8 million for the third-quarter ended September 2010. This is against net income of USD 4 million for the same quarter last fiscal. The Nasdaq-listed firm has now increased its revenue guidance for the year 2010 to about USD 247 million.

"EXL experienced a record quarter of growth driven by a significant number of new process migrations in outsourcing services and exceptionally strong demand for… Continue

Added by Rakesh Sangani on November 16, 2010 at 12:30am — No Comments

NHS Wales sets up shared services board

A committee of health chiefs is to develop the shared services programme across the whole of the NHS in Wales. Welsh Health Minister Edwina Hart said the new NHS Wales Shared Services Committee would allow health boards and trusts to concentrate on running frontline services ‘without the distraction of running non-clinical functions’.

The committee will comprise the chief executive of each of Wales’ health boards and trusts, or their nominated representatives. It is expected to… Continue

Added by Rakesh Sangani on October 17, 2010 at 5:30am — No Comments

Intelenet plan IPO and become part owned by Barclays

Private Equity owned Intelenet plan an IPO in the next two years, to provide an exit strategy for investors. Blackstone owns majority stake of 66.75%, HDFC 4.69% and Intelenet employees 16.75%.

CEO Susir Kumar state Intelenet, which added 25 new clients during the last fiscal, is planning an initial public offer in a year or two, and that Barclays had acquired more than 10% equity in the holding company of Intelenet.…

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Added by Rakesh Sangani on October 16, 2010 at 5:30am — No Comments

Herefordshire shared services deal promises £2.7 million savings

Herefordshire Council and local Health bodies expect to save £2.7m a year by using cross-sector shared services. The public bodies have signed a £1.5m deal with an IT provider to use its Agresso-based business software platform. Herefordshire council, Herefordshire Primary Care Trust (PCT) and Hereford Hospitals Trust are to implement the provider’s Local Government Platform, based on its Agresso Business World ERP suite.

The project will see the public sector partners… Continue

Added by Rakesh Sangani on October 9, 2010 at 5:00am — No Comments

US stops BPO training in Lanka

The US Agency for International Development (USAID) that provides humanitarian and economic aid worldwide has suspended the training of 3,000 youth from war-ravaged northern Lankan districts in outsourcing skills, to ensure that the new jobs created in Sri Lanka will not take away employment opportunities from Americans.

“The programme has been suspended and is being reviewed,” stated Glen Davis, US embassy spokesperson in Columbo. Although Davis did not say why the programme… Continue

Added by Rakesh Sangani on October 1, 2010 at 2:00am — No Comments

Nestle set up shared services in Ukraine

Swiss firm Nestlé S.A., the world leader for foodstuffs production, announced today about setting up the United Business Service Center in Lviv. Nestlé announced it was spending SFr25m setting up a back office services operation in the Ukrainian city of Lviv to look after more than 20 countries in the region, over the next 3 years. The center where approximately 350 qualified workers will work in the sphere of finances and personnel management will service over 20 countries of the region, such… Continue

Added by Rakesh Sangani on September 30, 2010 at 2:00am — No Comments

Edinburgh Council £90 million spending cuts not painless!

City of Edinburgh Council’s Finance Director, Donald McGoughan, has provided details of the first phase of £90 million cuts and stated that the three stage plan was “not painless” and that the savings could well involve shared services. The first phase of the cutbacks total £16 million, a sum Mr McGougan described as “modest” in the context of the full cuts plan.

Proservartner Point of View: So far, Scottish councils have… Continue

Added by Rakesh Sangani on September 24, 2010 at 6:30pm — No Comments

Barclays to create 600 jobs in Glasgow

Global bank, Barclays, is set to create 600 jobs in the city of Glasgow, Scotland. It plans to expand its presence in the city, with a new facility for its investment banking and wealth management division, receiving more than £6.5m in Regional Selective Assistance Funding from Scottish Enterprise.

As part of this project, Barclays is establishing a global shared services hub in Glasgow to support the activity of its investment banking and wealth management divisions and should take… Continue

Added by Rakesh Sangani on September 9, 2010 at 3:30pm — No Comments

UK Financial Services to save £8 billion through cost saving methods

BearingPoint research in financial services has stated that nearly 80% of large companies that have looked to introduce and optimise SSC models have realised cost savings of over 20%. As a result they recoup the initial set-up costs within three years.

According to BearingPoint’s calculations, moving beyond the traditional SSC and looking to optimise their models, would enable the top UK financial services organisations save around £3 billion in staff costs, £1 billion in… Continue

Added by Rakesh Sangani on September 7, 2010 at 2:30pm — No Comments

Final Thought: Domestic BPO

Research company Gartner this week announced that India’s domestic business process management market is expected to receive revenue of USD 1.6 billion by 2014 from USD 0.5 bullion in 2005. Whilst this is a figure that does get the attention of most people in the industry, the domestic Indian BPO market will not triple in the next 3 years.

However, there is substantial growth in the industry as there has been over the last few years. All of the leading BPO providers have signalled… Continue

Added by Rakesh Sangani on August 27, 2010 at 1:30am — No Comments