'Outsourcing' (86)

The US immigration reform of 2013 has good intentions for the American workforce, but there are potential adverse effects that it can lead to.

Increase Offshore Outsourcing

The proposed changes can actually lead to more offshore outsourcing. The rise in foreign labour costs and increase in fees will push…

There has been a tremendous transformation in the delivery of services in the increasingly globalized market. Delivery of services outsourced from far-flung locations have been possible with technology advancing by leaps and bounds. There has been a good deal of discussion about the dynamism in the outsourcing industry and how it has spread like a wildfire to almost all the countries in the world. Within a span of ten years, the outsourcing industry has gained recognition of being the most…

According to a latest news report, Philippines is strengthening its position as a leading alternative IT outsourcing destination.

The report said, Manila moved to third place behind Bangalore and Mumbai on the list, replacing Delhi and breaking India’s monopoly of the top three spots. Furthermore, another Philippine municipality, Cebu City climbed one place to number eight on the list while five of the country’s other centers made it into the top 100.…

Over the last eight years, the volume of software development and IT outsourcing services Ukraine has provided has grown by a factor ten, according to the “Exploring Ukraine. IT Outsourcing Industry” report, just published by Ukrainian Hi-Tech Initiative, leading association of Ukrainian software development and IT outsourcing companies. In 2011 the volume of IT outsourcing and software development services provided in Ukraine reached US$ 1.1 billion and the number of IT specialists working…

The global services market is highly dynamic environment and selecting the best outsourcing location for your operation can have a significant long-term impact. SourcingLine has compiled the most comprehensive online database of outsourcing country statistics to aid your decision making. Each country has been scored across dozens of key statistics which fall into three broad areas of Cost Competitiveness, Resources & Skills, and Business & Economic Environment.

India, ranked…

With the economy in the process of rebuilding itself, companies with a radical mindset are also working to cut down on extra expenses and to reorganize business processes. Every company irrespective of size has critical functions like human resources, customer service and accounts etc. These are actually document intensive areas and for any company it is very important to cut down costs and increase productivity in these areas. And this is only possible through…

Outsourcing has been a highly debated term in many countries over the past few years. Whether people like it or not, outsourcing has made deep impact on many economies. It’s not just the destination countries that have benefited from it; the job provider west has also earned a lot through outsourcing. However, with increase in protests against globalization & outsourcing and demand to generation of employment in native countries, some people say that…

Outsourcing is one of the fiercely debated topics towards the end of 2011. A lot has been said about it as Presidential Elections in the US are also due in the 2012. So it would be very interesting to know that what BPO outsourcing companies expect from 2012. What will be the trends? Will the business decrease? And should they prepare for something? These are some of the questions that are doing the rounds. Actually, with…

The National Association of Software and Services companies or simply NASSCOM is a consortium which is dedicated to boost India BPO and software industry. It serves as an interface between foreign companies and Indian developers of product and services. NASSCOM was founded in the year 1988 and is headquartered in New Delhi, India. It is also having regional offices across the country in cities like Bangalore, Chennai, Hyderabad, Mumbai etc. The role of NASSCOM in shaping Indian Outsourcing…

In a session straight out of SSON China - Suzhou Conference, Langdon Wu, Head of Sourcing & Procurement, Asia for Thomson Reuters explains the common challenges in process re-engineering & outsourcing. He also talks about the untapped opportunities and tells us why shared services and outsourcing in China is only going to get bigger.

Download the podcast to get the full insights.

Outsourcing is not just confined to BPO, LPO, software and KPO, it is much more than that. Due to the advent of ipads, iphones and other types of gadgets children from the west are paying less time to their studies. A study reveals that children from America and Euro zone spend at least 8 hours to these gadgets and mostly they are addicted to Facebook and Twitter to get connected. But the question that arises; how do they manage to do their homework and other studies at…

Businesses all around the world live under constant fear of not living up to the standards they have set for themselves and in the eyes of their customers. While outsourcing, a service buyer always have apprehensions that the vendor may not necessarily resemble their culture and work ethics for what they are known for among their customers. These fears are are somewhat  appropriate and to some extent justify the true essence of skepticism about the outsourcing industry these…

After liberalization policies adopted in 1991, India took small step towards globalization. Those small steps proved vital towards the development of India. India opened its gates for the world and world also grabbed the opportunity with both hands. Today, India is known for its outsourcing industry. The industry is worth billions of dollars and is the major contributor in the growth of total GDP.

If…

Insurance group Zurich Financial Services has renewed its outsourcing arrangement with Capita, a UK-based provider of BPO services, for another 11 years from 2015 to 2026.

Under this new agreement, Capita will deliver operational services for Zurich's UK life business to support the development of Zurich Global Life's European and international administration hubs for a 15 year, effective 1…

Head of Wipro BPO Solutions, Ashutosh Vaidya, has handed in his resignation. The reason for the resignation has not be confirmed. On Monday, Wipro announced that the chief financial officer of IT business, Manish Dugar, will take over from Ashutosh Vaidya as the head of the firm's BPO operations.

The BPO business contributes 10% to Wipro Technologies' FY11 revenue of over $5.1 billion and…

In BPO contracts gainshare is a popular term with a high proportion of contracts including a component of sharing of the benefits achieved either in the business or in the BPO delivery centre. This concept is set up by the provider community to gain benefit from making financial savings in the buy side business, and the business can also benefit from initiatives that reduce the headcount required by the SSC.…

Management Consultants AT Kearney released their recent offshoring location index, which compares the “top 50” locations by financial attractiveness, people skills and availability and business environment. Whilst unsurprisingly India and China lead the way, the interesting developments are that Egypt move up to 4^th place, Mexico up to 6^th and the Philippines sitting at a lowly 9^th place!…