'BPO' (122)

The global services market is highly dynamic environment and selecting the best outsourcing location for your operation can have a significant long-term impact. SourcingLine has compiled the most comprehensive online database of outsourcing country statistics to aid your decision making. Each country has been scored across dozens of key statistics which fall into three broad areas of Cost Competitiveness, Resources & Skills, and Business & Economic Environment.

India, ranked…

With the economy in the process of rebuilding itself, companies with a radical mindset are also working to cut down on extra expenses and to reorganize business processes. Every company irrespective of size has critical functions like human resources, customer service and accounts etc. These are actually document intensive areas and for any company it is very important to cut down costs and increase productivity in these areas. And this is only possible through…

Once an unchallenged mighty ruler, India is now getting stiff competition from Philippines.India established itself as a hub of educated, high quality talent at a fraction of cost. However, as time passed by, India took its position for granted, got complacent and is now caught worried in middle of upcoming competition. In addition to economic slowdown, the political climate has begun to give goose bumps to foreign investors. The business scenario isn’t as healthy as it should be.…

Outsourcing is one of the fiercely debated topics towards the end of 2011. A lot has been said about it as Presidential Elections in the US are also due in the 2012. So it would be very interesting to know that what BPO outsourcing companies expect from 2012. What will be the trends? Will the business decrease? And should they prepare for something? These are some of the questions that are doing the rounds. Actually, with…

Although BPO sector in India has grown tremendously over the last one and a half decade, employee unions are still struggling to find a place in the sector. India is a very big player in the outsourcing business and it seems amusing that BPO companies are least interested in empowering the voice of employees by establishing a union. Notably, some of the Indian writers like Chetan Bhagat and Praful Bidwai have even said that the BPO industries are treating their employees like cyber coolies.…

Indian Rupee continued to fall for another week and is now trading at around 52.73 per dollar. Various economists have expressed their concerns over this fall and want the government and RBI to take some serious actions. However, there is speculation that outsourcing and exporting companies are registering increased profits due to this decrease in value of rupee. Notably, rupee is not just weak against the United States Dollar and it is also falling against other currencies like Pound and…

In a session straight out of SSON China - Suzhou Conference, Langdon Wu, Head of Sourcing & Procurement, Asia for Thomson Reuters explains the common challenges in process re-engineering & outsourcing. He also talks about the untapped opportunities and tells us why shared services and outsourcing in China is only going to get bigger.

Download the podcast to get the full insights.

Outsourcing industry is the backbone of New Age Indian economy and it is one of the prime provider of jobs in India and abroad. India has performed remarkably well as over $ 50 billion is the rough estimate of the industry's turnover in India. Due to this competitive advantage, world has come to value India as a knowledge superpower. Also, India has fared well in the recession when most economies registered negligible or negative growth.

The question is - what the hell…

The business process outsourcing (BPO) marketplace is poised to grow at 6.4 % in the current year (2011). The strong growth is fuelled by urgent demand form the companies based out of Europe, America and UK. Asia pacific region continue to enjoy the privilege of being considered as worlds best back office (for IT services) and get plethora of business opportunities.

The trend is not just restricted to outsource low end IT services, high end IT services related to research and…

Here’s something we forecast with absolute certainty: data analytics is your future. It’s about deploying cutting edge analytical solutions across all domains to enable better, faster decision-making.



By: Rohit Tandon, Arnab Chakraborty, Ganga Ganapathi, HP Global Analytics

Data Analytics – The Next Stage of Shared Services Evolution and Maturity…

We've seen a systematic shrinking of the entire economy and anemic growth that has had disastrous effects world-wide. One of the biggest problems that we face is a lack of entrepreneurship which is the backbone of our economy. Yes, there are many businesses that are the foundation of what makes our country work, but it's the small business owner that keeps the economy growing. Right now, there's little or no growth and it's hurting everyone. Outsourcing is one of the answers to this growth…

Head of Wipro BPO Solutions, Ashutosh Vaidya, has handed in his resignation. The reason for the resignation has not be confirmed. On Monday, Wipro announced that the chief financial officer of IT business, Manish Dugar, will take over from Ashutosh Vaidya as the head of the firm's BPO operations.

The BPO business contributes 10% to Wipro Technologies' FY11 revenue of over $5.1 billion and…

In BPO contracts gainshare is a popular term with a high proportion of contracts including a component of sharing of the benefits achieved either in the business or in the BPO delivery centre. This concept is set up by the provider community to gain benefit from making financial savings in the buy side business, and the business can also benefit from initiatives that reduce the headcount required by the SSC.…

Every day we hear about the risks that foreign firms face when doing business in China, but what about the Chinese experience of dealing with foreign firms? Are the issues really so one-sided?



By: Tim Cummins, IACCM

3-minute coaching sessions to escalate your career: Deliver your message so that the one you give is also the one the audience receives! Not always easy...



By: Glenn Remoreras, in collaboration with Ira Fialkow and Ivy Remoreras

In finance finance the current overused term is transformation. Organisations are said to be, through outsourcing, searching for transformation of their Finance function. The aim is to deliver end to end processes and better business outcomes such as reduced cost, lower working capital, a better customer experience and improved supplier relationships. Providers are said to be keen to deliver transformation to optimise their ways of working and solidify their relationships with their…