Featured Blog Posts (450)

European economy is in shambles except for the IT sectors , which reported an upswing, touching a record $152 billion in revenues last year. DNA India reported that “Indian software firms notched their highest-ever revenues from the continent last year as the companies there outsourced more to cut costs. …

According to a latest news report, Philippines is strengthening its position as a leading alternative IT outsourcing destination.

The report said, Manila moved to third place behind Bangalore and Mumbai on the list, replacing Delhi and breaking India’s monopoly of the top three spots. Furthermore, another Philippine municipality, Cebu City climbed one place to number eight on the list while five of the country’s other centers made it into the top 100.…

Social media is a double edge sword and many a times gets too hot to handle. Many folks often compare its usage as riding a tiger without knowing how to get off. Social media offers amazing ways to connect with like minded individuals and when it comes to use it in your organization here are few rules to follow.…

The presidential election is a month behind us, and along with the relief of not having to deal with the 24/7 news coverage anymore, many have been left with a lingering feeling that Obama is out to end outsourcing and that now is the time to keep operations in house until things are more definite. Unfortunately, the reality of Obama’s stance on outsourcing…

In a recent conversation with rediff.com, Phaneesh Murthy, CEO, iGATE BPO talked about the prevailing weak world economy, the US presidential elections, and outsourcing. Below is an excerpt.

In the last four years, how much has Obama's policies affected a company like yours, whose 80 per cent of the market is in the US?

He had many big and pressing problems in his current term. He, therefore, did not go after…

More and More industry professionals are contributing to "“My Single Biggest Reason Why Outsourcing Shouldn't Be Opposed”. In case you haven’t shared your reason, do it now. Below is another compelling argument for why outsourcing shouldn't be opposed.

In response to “My Single Biggest Reason Why Outsourcing Shouldn't Be Opposed” we have received some really insightful responses. In case you haven’t listed your reason, do it now. Below are the compelling arguments for why outsourcing shouldn't be opposed.

"There is a notion, somewhat factual, that the business case for offshore outsourcing has eroded due to the reduction of differential in labor rates between onshore and offshore. That is the single biggest reason for…

Politics is one thing and business is another. Indian BPO are busy sending a message to US politicians that, they can certainly play to the gallery due to their electoral compulsions, however, the business over here, will continue as usual.

WNS (Holdings) Limited one of the leading provider of global Business Process Outsourcing (BPO) services, just announced its collaboration with Concur, a leading provider of integrated travel and…

An average american thinks that outsourcing is all about handling phone calls for technical support and chasing people with outstanding credit card payments. The fact of the matter is this a highly flawed notion. the business process outsourcing industry in india is $16 billion business (as per nasscom) and is growing in all the imaginable segments from a low end customer support job to high end research project. BPO in itself is a very small part of outsourcing. It expands to ITO (IT…

Kelly Outsourcing & Consulting Group which deals in RPO, HR consulting released its latest study on Leadership Disconnect. The overall findings are quite thought provoking. Majority of the participants responded that they desire and prefer a democratic leadership though what they receive it authoritative. Less than half said that they feel inspired by their mangers whereas a sizable 38% said they did not believe in their employer’s mission or purpose and care least about…

The scathing attack of Ohio governor Ted Strickland’s on Mitt romney set the tone of this electoral battle will take place in the next few months. Strickland thundered, “ To Romney all profits are created equal, whether made on our shores or off,” adding that the GOP nominee has “so little economic patriotism that even his money needs a passport…” The basis of of these accusation is Bain Capital (co founded by Mitt Romney), which invested in plenty of companies that offshored…

I came across an interesting news piece yesterday. A press release, made public by an american call center TRX that their highly esteemed client japan airlines have renewed their outsourcing services with them.

Now this is an interesting premise and i would like to know the reaction of the anti outsourcing lobby. Would they join their japanese counterparts and protest outsourcing of japanese jobs to a US based call center? Shouldn't they press for bills (that neither we will…

I read this comment below a news story reporting about a fortune 500 company thinking about pushing their call centers back to United States. The commentator said - “When you outsource in a way that results in quality suffering, it eventually erodes your bottom line, i.e., loss of ‘good will’. Sure, the company saves money but it can cost the customer their time … and becomes ‘lose-lose’ if you have to rework the solution 2-3 times."

His remarks were simple and point blank on target.…

The US Anti outsourcing Bills have been one of the widely discussed bills in the Indian, Philippines and US media. Commentators took extreme position primarily because of the sensitivity of the nature of topic (job loss) and both democrats and republicans had a difficult time holding on to their position. The bills in questions are Bring Jobs Home Act and United States Call Center Worker and Consumer Protection Act. If you too were keenly following the developments, below are the 15…