Call Center Services, Outsourcing Services, Outsourcing Projects
Employee attrition is on an all time high. Many contact centers have been struggling with this problem from day one. Many reasons can be attributed for this like the “not so respectable” job tag, or the rising salaries due to emerging competition or the monotonous job culture. Many of these problems can be sorted out if an organization has effective managers. Managers who cannot just manage team members performance, rather those who can manage their aspirations, career and act like a…Continue
Added by Pooja Sharma on May 13, 2013 at 10:00am — No Comments
The customers are considered as the blood that keeps a business operating. Any industry can attest to this claim. Simply put, without customers, a business eventually dies.
BPO companies are no different to this testimony. In fact, BPO companies are one of the few establishments who get to handle a variety of customers from all walks of life. They can be well associated with the hospitality industry and the consumer goods industry.
But despite the differences between the…Continue
Added by Miche Liam on April 18, 2013 at 12:55pm — No Comments
Many universities, schools and colleges have switched to outsource their heavy call management to contact centres. An educational contact center service has the ability to to pass on information to huge groups of students and parents. They are cost efficient and often do not add to the expenses of the payroll of these institutions. These contact centers offer commendable services to the students and parents wherein they provide them with answers to the queries and doubts. Educational contact…Continue
Added by Akanksha Garg on March 26, 2013 at 12:06pm — No Comments
The real-estate industry of India has witnessed a robust growth in a short span of time and is expected to grow further with the increasing population. Demand for commercial and residential spaces are increasing with each passing day. The expanding industrial sector has also been one of the factors for the real estate industry booming. So, lets have a look at some of the emerging trends in the real estate world.
i. Real estate mobile phone website: It has been found that people access…Continue
Added by Akanksha Garg on March 19, 2013 at 6:26pm — No Comments
The General Industry Compensation Report published by professional services firm Towers Watson says Lower-skilled and process-based jobs in the UK remain vulnerable in the face of continued popularity of business process outsourcing (BPO) to central and eastern European countries.
Emerging destinations like Poland, Romania, Bulgaria and Hungary present attractive alternative to companies who are looking to outsource their bottom line jobs so as to cut down…
Added by Pratima on March 19, 2013 at 9:45am — No Comments
More and more responses are pouring in for our ongoing series “Biggest Challenge of My Domain”. Paul Peixoto, President of The Serra Group, shares his set of challenges which he faces and gives a practical advice on how to overcome them. Below is the full text of his compelling piece.
"With all the great technology we have today, anyone can become your competitor…Continue
Added by BPO Voice on March 13, 2013 at 11:30am — No Comments
Don’t say that you were not warned before. Two recent major events are major indicators of what’s in store for you. Yahoo CEO’s most talked about decision to ask its employee to get up on their ass and report to work and the firing of Groupon’s founder CEO Andrew Mason, will have far reaching impact. The economy isn't recovering well; many companies are struggling in these difficult times. In such a scenario all they want is any workable solution. When they can’t find…
Added by Pratima on March 13, 2013 at 10:30am — No Comments
There has been a tremendous transformation in the delivery of services in the increasingly globalized market. Delivery of services outsourced from far-flung locations have been possible with technology advancing by leaps and bounds. There has been a good deal of discussion about the dynamism in the outsourcing industry and how it has spread like a wildfire to almost all the countries in the world. Within a span of ten years, the outsourcing industry has gained recognition of being the most…Continue
Added by Akanksha Garg on March 12, 2013 at 12:30pm — No Comments
Obama has not been the darling of the outsourcing industry due to his high voltage rhetoric against them. Even now he keep making some noise about how the reformed tax code will help companies those who bring back jobs to US and will disincentivize those who outsource.
Indian Commerce and Industry minister Anand Sharma recently…
Added by Amit Saxena on March 12, 2013 at 10:00am — No Comments
In continuation of our ongoing series “Biggest Challenge of My Domain” we have another gem of a contribution from Sidharth Mukherjee, Director, Corporate Development, Serco Global, sharing the biggest challenge, he has faced in his career so far. Below is the full text of his very well articulated response.
"The biggest challenge I have faced in my 13 year career has…
Today is international women's day. Every year we celebrate such days and every year we don’t progress much beyond creating awareness. Not trying to be cynical, however the truth is, much is said, talked or written about, however 90% of that doesn't translates into action. Crime against women is on the rise globally. In India too, half of the cases go unreported (I m sure this might be a worldwide trend) after all the cops have to keep their statistics appear look good irrespective of ground…Continue
Added by Jaya Prasad on March 8, 2013 at 10:30am — No Comments
Nick Davies, Sourcing advisor at Source, chips in his two cents in our ongoing series – Biggest Challenge Of My Domain! Below is the full text of his insightful input!
"My career today is based in the advisory industry. The most sustained challenge I have faced is that of tactical, short term thinking. Whether driven by the economic climate, by a corporate ethos or by individuals, the result is broadly…
Added by BPO Voice on March 7, 2013 at 9:30am — No Comments
Economic Times reported that Cognizant will cut bonuses this year due to lower achievement of financial targets. It further reported that even though it has consistently exceeded its targets for the last few years except 2012, when it projected to 23% growth but registered only 20% growth. Explanations given. So far so good. Now comes the mummers in the blogosphere which includes CTS employees and many analysts. Some are questioning this move through an age old argument…
Added by Pooja Sharma on March 6, 2013 at 10:11am — No Comments
According to a recent economic survey , India has lost 10% share of the world's BPO (business process outsourcing) market to countries such as China, Philippines and Brazil, over the last five years. Frankly speaking this did not come as surprise as India share in the outsourcing market pie is constantly shrinking. All this is happening due to many reasons, however, one of the big reason is the problem which we as nation has failed to acknowledge.
In response to our latest series of short interviews on "Biggest Challenge of My Domain", Purnima Menon, Ex Head Of Marketing, Infosys BPO, shares her story of challenging journey so far! Below is the full text of her spirited saga.
"To my mind challenges are really opportunities. Opportunities to transform, learn a new skill or simply find out a better way of solving an issue. My…