All Blog Posts (636)

Employee attrition is on an all time high. Many contact centers have been struggling with this problem from day one. Many reasons can be attributed for this like the “not so respectable” job tag, or the rising salaries due to emerging competition or the monotonous job culture. Many of these problems can be sorted out if an organization has effective managers. Managers who cannot just manage team members performance, rather those who can manage their aspirations, career and act like a…

The customers are considered as the blood that keeps a business operating. Any industry can attest to this claim. Simply put, without customers, a business eventually dies.

BPO companies are no different to this testimony. In fact, BPO companies are one of the few establishments who get to handle a variety of customers from all walks of life. They can be well associated with the hospitality industry and the consumer goods industry.

But despite the differences between the…

Many universities, schools and colleges have switched to outsource their heavy call management to contact centres. An educational contact center service has the ability to to pass on information to huge groups of students and parents. They are cost efficient and often do not add to the expenses of the payroll of these institutions. These contact centers offer commendable services to the students and parents wherein they provide them with answers to the queries and doubts. Educational contact…

The real-estate industry of India has witnessed a robust growth in a short span of time and is expected to grow further with the increasing population. Demand for commercial and residential spaces are increasing with each passing day. The expanding industrial sector has also been one of the factors for the real estate industry booming. So, lets have a look at some of the emerging trends in the real estate world.

i. Real estate mobile phone website: It has been found that people access…

More and more responses are pouring in for our ongoing series “Biggest Challenge of My Domain”. Paul Peixoto, President of The Serra Group, shares his set of challenges which he faces and gives a practical advice on how to overcome them. Below is the full text of his compelling piece.

"With all the great technology we have today, anyone can become your competitor…

There has been a tremendous transformation in the delivery of services in the increasingly globalized market. Delivery of services outsourced from far-flung locations have been possible with technology advancing by leaps and bounds. There has been a good deal of discussion about the dynamism in the outsourcing industry and how it has spread like a wildfire to almost all the countries in the world. Within a span of ten years, the outsourcing industry has gained recognition of being the most…

Today is international women's day. Every year we celebrate such days and every year we don’t progress much beyond creating awareness. Not trying to be cynical, however the truth is, much is said, talked or written about, however 90% of that doesn't translates into action. Crime against women is on the rise globally. In India too, half of the cases go unreported (I m sure this might be a worldwide trend) after all the cops have to keep their statistics appear look good irrespective of ground…