'Interview' (14)

Intelenet Global Services is one of the leading global third party BPO Company with over 28,000 employees across 33 locations in India and overseas. It was recently ranked in IAOP’s Global Outsourcing 100 for 2009 and have consistently been featured among the 50 fastest growing technology companies in India complied by Deloitte.

BPOVoice.com interviewed Mr. Susir Kumar who has been the Chief…

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Magdalena Szarafin has been regularly enriching the BPOVoice members through her insightful blogs and discussions. BPOVoice.com interviewed her to know her views and opinions on the various important aspects of outsourcing. Below are the excerpts:



How can the emerging destinations be more attractive to the investors?

If you want to make a destination attractive to the investors, just try to put yourself…

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There are leaders and then there are leaders who are heads and shoulders above the rest. Martyn Hart is one of those business leaders who has been constantly guiding the outsourcing industry through his skillful assessment and thoughtful analysis. BPOVoice got this great opportunity to interview him courtesy “ Buffalo Communications (UK) ” and have him share his thoughts on many important questions. Below are the excerpts.



There have been many…

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In continuation to our one of the ongoing series – “ upcoming outsourcing destinations " BPOVoice interviewed Mr. Nicholas Nesbitt , Founder & CEO, KenCall (winner of the Non-European Call Centre of the Year"), regarding the challenges Kenya needs to overcome in order to position itself as a viable alternative . Here are the excerpts :



What were the main reasons behind the non emergence of African countries as a credible business… Continue

In continuation to our interview series of business leaders across the globe , we talked to Mr. Pradip Advani who is currently working with ,Mahindra Satyam BPO as VP - Solution and Relationship Management . Below are the excerpts :





TPI has predicted that this year “Full-year TCV could fall below $80 billion, which has not happened since 2001,” what are your views on the same?



In my opinion, while this may be true given the overall…

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Within a short span of time, Philippines has established itself as one of the prominent players in the offshoring and outsourcing (O&O) industry. However, as the industry is becoming more dynamic with each passing day, there are new challenges and priorities for the market leaders, in order to sustain and retain their current market share and position. BPO Voice interviewed Gillian Virata, " Executive Director for Information and Research, BPAP " about…

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In continuation to our ongoing series - “upcoming outsourcing destinations " BPOVoice had an interview with Mr.Valentin Makarov,President RUSSOFT Association, regarding the benefits Russia has to offer and his views on the upcoming challenges. Here are the excerpts:



What makes Russia one of the most interesting destination of Eastern Europe for outsourcing?

Russia provides a number of particular advantages for customers in the field of…

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We have been tracking the emerging concept of “Rural BPOs” in India with great interest in the past. In the continuation to the same series, we interviewed Mr. Bongu Bharat, Head HR of SourcePilani , a Rajasthan based Rural BPO. In case you are wondering what makes it part 2, this is the second company in that series after Source for change . Below are the…

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Sri Lanka is relatively a new kid on the block in the IT BPO industry. BPO Voice had a detailed conversation with Mr. Madu Ratnayake, General Secretary, SLASSCOM on various issues including the post conflict business scenario, upcoming challenges and various initiatives taken by them. Here are the excerpts :



Tell us something about the Sri Lankan IT BPO industry?



Sri Lanka has a vibrant young IT-BPO industry which is poised for rapid…

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BPO Voice talked to Mr. Anil Bhavnani who is currently working with a Pharma Major as Director BPO and India Site Leader about his views and opinions on the upcoming changes within the BPO industry and the road ahead.



The outsourcing industry is changing very rapidly; clients are getting smarter (i.e. avoiding long term contracts etc).How would this affect us?



Yes, Contracts are getting Shorter but that is good for the… Continue