BPO Voice: Business Process Outsourcing, Call Center Outsourcing

Call Center Services, Outsourcing Services, Outsourcing Projects

Featured Blog Posts – November 2009 Archive (20)

China takes Indian route to their global brand building

In its bid to beat her closest rival in the business, China is planning to go the Indian way. When it comes to cutting edge software, China would rather go with the Indian providers than the local firms. Top Chinese enterprises such as Bank of China and China Telecom are currently undergoing a global brand building process. In their ambition of acquiring a global presence, the Chinese companies are ready for a make over with upgraded infrastructure. When it comes to procuring software solutions… Continue

Added by Niyamath Parveez on November 30, 2009 at 9:19pm — 1 Comment

Offshore publishing picks up

Recently Financial Post carried a news mentioning that The Toronto Star has asked its entire unionized and non-unionized staff to take voluntary severance packages as the newspaper is toying with the idea of contracting out most of its editorial and production functions. If this is the state of affairs with Canada’s largest paper by circulation, one can imagine what state other print and publishing companies would be. The Toronto Star’s parent company, Torstar Corp., incidentally posted a… Continue

Added by James Williams on November 30, 2009 at 12:23pm — 1 Comment

Beyond costs: Achieving operational excellence in outsourcing

Now more than ever before, BPO and outsourcing vendors and their customers need to move beyond just costs towards achieving operational excellence in their operations in their BPO and outsourcing engagements. Nevertheless, it is also important for everyone to remember that operational excellence is not just a one time project or a quick fix but rather a continuous journey to be undertaken that, if executed correctly, will inevitably lead to better overall decision making, more transparency and… Continue

Added by James Williams on November 24, 2009 at 1:57pm — No Comments

Importance of corporate governance alignment between the enterprise and BPO provider's

Corporate Governance helps align the activities of an enterprise to best meet business and compliance requirements. While compliance requirements and reducing risk exposure dominates the Corporate Governance process, successful enterprises use Corporate Governance to increase corporate security and confidentiality for sharing proprietary information, enable greater collaboration and information sharing, adopt “best practice” standards, and facilitate decision making across all stakeholders. At… Continue

Added by Subbu Murthy on November 23, 2009 at 10:37am — No Comments

China plans to lure outsourcing industry

Wuxi, a picturesque city that lies along the Taihu Lake resort of the Jiangsu province, is planning to build a "little India" in years to come in order to become a major service outsourcing center.

Wuxi is traditionally a manufacturing city, but with focus on environmental protection, and especially after a serious blue-green algae outbreak in Taihu Lake, city leaders started to study how to transform the city's development.

Wuxi decided to replace manufacturing with the… Continue

Added by Rahul Singh on November 21, 2009 at 12:00am — No Comments

Changing global legal industry: An opportunity for LPOs?

The impact of global economic meltdown on various industries has been the front page news for the last couple of months. Companies across verticals like banks, financial services, telecommunications, engineering and construction, healthcare, electronics, etc. have been witnessing margin pressures and are looking to cut costs and maintain profitability. With the economic crisis impacting several industries, cost control has become the pertinent issue across businesses.

The impact of… Continue

Added by Rahul Singh on November 21, 2009 at 12:00am — No Comments

Europe- Still Elusive For the Indian IT Exporters, Says Forrester

The latest survey conducted by the analyst firm, Forrester Research, gave the Indian IT service providers some real reason to take a pause and think. The study, which involved 400 European customers and titled, CONTINENTAL EUROPE: GROWTH OPPORTUNITY OR NEVER ENDING SALES CYCLE, highlights on two major points. First, the outsourcing model adopted by the Indian IT service providers for USA and North American market is not going to work for its European counterpart.

Secondly, For… Continue

Added by Niyamath Parveez on November 20, 2009 at 12:27am — 1 Comment

Is there any empirical evidence on outsourcing efficiency?

In all the din about the benefits of outsourcing, there is very little empirical evidence on how exactly does this model pay. One line of argument is that its not outsourcing per se, but the innovation that a foreign service brings that makes for profitability and intelligent use of resources. So far only a few studies were published on outsourcing efficiency.

Some of them can be found here.

Added by James Williams on November 19, 2009 at 2:00pm — No Comments

" Outsourcing is never a one-way street ! " - Magdalena Szarafin

Magdalena Szarafin has been regularly enriching the BPOVoice members through her insightful blogs and discussions. BPOVoice.com interviewed her to know her views and opinions on the various important aspects of outsourcing. Below are the excerpts:

How can the emerging destinations be more attractive to the investors?

If you want to make a destination attractive to the investors, just try to put yourself…


Added by BPO Voice on November 19, 2009 at 12:30am — No Comments

Office Gossip - Good or Bad?

“Did you hear that the new Team Lead is flirting with the boss? ”; “Oh! he is getting divorced!”; “Her wallet got wacked from her bag!!” .W ho doesn’t like the juicy gossips and if it’s at the work place, the more the merrier! There were few people in my previous office, who were also known as ‘Mr. Know It All’ as they knew everthing about the workplace and people. However, office gossip is always regarded as vicious and hurting for the employees. People believe that it can hamper the… Continue

Added by indrojit on November 18, 2009 at 12:43am — No Comments

Going Beyond SLAs

In the context of outsourcing, measuring success is synonymous with Service Level Agreements (SLAs). SLAs provide an objective measure of success, and rightly, the enterprise engaged in an outsource contract will assess the provider’s performance with respect to the contracted SLAs. In addition to contracted SLAs, outsourcers use management surveys to assess success.

However, it is widely known that SLAs and surveys fail to capture the “soft factors” or intangibles that are necessary… Continue

Added by Subbu Murthy on November 16, 2009 at 7:37am — No Comments

Global Economy Recovering---Offshore Industry in India Is In Upbeat Mood

With 2009 winding to the 3rd quarter, the question that haunts the whole world---is the worst in global economy over? Hopefully, a number of reports from various quarters seem to suggest that. The Indian offshore industry is in an upbeat mood following strong global cues of recovery. The 3rd quarter recorded an improved performance over the 2nd quarter and this growth in the businesses of Indian outsourcing firms is attributed to improving business sentiments across the globe.

The… Continue

Added by Niyamath Parveez on November 15, 2009 at 9:00pm — No Comments

Chinese Outsourcing Ambitions---Wuxi A Case In Point

Imitation is the greatest form of flattery and India should take pride on the fact that other nations tend to copy Indian models when it comes to boost up BPO/ outsourcing industry in their countries. China is clearly in the race with India and in its struggle to grab the top slot, China is copying her fiercest rival, India. After slashing the prices, now China is all set to replicate Indian BPO hubs in an attempt to seize the meaty global projects. Wuxi, a resort town in Jiangsu province is… Continue

Added by Niyamath Parveez on November 9, 2009 at 12:25am — No Comments

Want to create new jobs? Use outsourcing!

An old dilemma: Offshore outsourcing vs. labor market. To be or not to be? – to outsource or not? The opposers are of the opinion that outsourcing produces unemployment. It is quite easy to say. In fact, outsourcing lets to improve the situation on labor market. Let’s analyze the findings of one of the latest studies.

A research team led by… Continue

Added by Magdalena Szarafin on November 8, 2009 at 4:52am — No Comments

A Third Party Consolidator Approach for Micro-BPO

The concept of micro BPO is not new, but it has not achieved its potential. In the world where BPO services are measured in high volume, micro-sourcing provides a source for Small to Mid-Market Businesses (SMBs) to take advantage of global sourcing models to reduce their operational and back-office costs. It also changes the dynamics of the supply chain. It provides an opportunity for smaller service providers to connect with SMBs.

The challenges with micro sourcing from a SMB… Continue

Added by Subbu Murthy on November 7, 2009 at 10:21pm — 2 Comments

Recommended Event : Innovation for Business Excellence

Hi All, You are recommended to attend the AXIOM GROUPE’s forthcoming event “ Innovation for Business Excellence” to be held in Barcelona on the 26th & 27th November.

Global companies such as Philips, Intel, Procter & Gamble, Solvay, GDF Suez, Clariant, Alfa Laval, BMW and many more would be there to give feedback and discuss lessons learnt from their own experience.

The concept is to bring together a limited… Continue

Added by BPO Voice on November 7, 2009 at 1:30am — No Comments

Which career path is better

Now days there are multiple career options all around. Everyone wants to choose that career in which they can earn lot in less time. Many seminars and discussions are available everywhere to have a clear picture about the various career options. One has to recognize his area of interest and skills to select a right career.

Let’s discuss about some of the career options. Information technology is one of the most popular careers today. Application programming, database administration,… Continue

Added by Adaya on November 6, 2009 at 4:30pm — No Comments

Major LPO Offshore Destinations

In recent years, legal process outsourcing (LPO) has emerged as a sunrise outsourcing industry offering a huge potential cost savings for both law firms and corporations with large legal departments along with significant opportunities for outsourcing vendors and offshore locations. The basic structural nature of legal systems around the world gives a tremendous boost to the LPO industry as the most obvious destination for offshore LPO type of work would be a country or countries with legal… Continue

Added by James Williams on November 4, 2009 at 2:30pm — No Comments

" Africa must not fall into the trap of trying to copy India’s high-volume, low-cost call centre model " - Sean Moroney, Chairman AITEC Africa

With the landing of two undersea cables in East Africa in 2009, the region will have the international broadband capacity at competitive prices to enter the world outsourcing market as a serious player. Kenya, Uganda, Tanzania and Rwanda each have developed national BPO, KPO and/or ITO strategies and are at different stages of implementing them.

AITEC Africa aims to fill this gap, by…


Added by BPO Voice on November 3, 2009 at 12:00am — 3 Comments

After US, it is UK putting barrier in place against IT workers

UK’s home secretary Alan Johnson has announced that from next year onwards, a UK employer would have to announce all jobs to British workers in Jobcentre Plus for four running weeks (Up from two)- before these can be thrown open to workers from other nationalities. This should preventing the displacement of UK workers, mainly in IT sector, but it might be considered as a free trade violation also.

More detailed information is… Continue

Added by James Williams on November 2, 2009 at 1:00pm — No Comments

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