Featured Blog Posts – November 2008 Archive (12)

Couple of weeks ago I got an email educating me about the benefits of outsourcing to Pakistan

Trust me that made me laugh. The first thought that came to my mind was, who would like to do business with a country which is almost on the verge of collapse…



Every other day we keep hearing about terror incidents which would make one assume it’s so damn difficult to survive there how can one ever think about doing… Continue

One of my friend sent me this message on my cell last Saturday Think BO, think BO !



I thought all he wanted to say was think Barack Obama and he was so elated with his win that he wanted me to think about him twice. When we met later in the evening I asked him about his new found enthusiasm about obama, he said what he meant was



Think Barack Obama, think Beyond Outsourcing.



He was referring to all the stories… Continue

Part II: Attrition, Employee Retention and the Challenge for BPO Companies

As more BPO's set up businesses, it follows that there will be stiffer competition for employees and the job market will soon start to thin out. It is the basic law of supply and demand. In the Philippines, for instance, the demand for call center agents has tripled in the last two years but the universities are not graduating enough students to meet…

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There is something about rural bpo..i think they are giving that ultimate advantage of cost cutting to the companies like no one else however their level of quality is yet to be acknowledged…



Rural bpo serves couple of purposes including a social one of empowering the rural population with a better source of income by offering them opportunities beyond the traditional trade.



The two interesting sites I came across on the net… Continue

Part I: Selection of Call Center Agents Based on English Proficiency and Professional Degree

About five years back--when the first call center opened in Cebu --and up to a year or so ago, call centers used to very discriminating with people’s skills and hired only the best talents. I remember applying for Sykes and undergoing five interviews starting with an initial interview with HR and completing the fifth with the…

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I was reading through seth godin's blog... it's a must read for great marketing insights... Sharing one of the most interesting piece :



"Most power occurs because one side is better organized than the other. Labor is usually less well organized than management, criminals are usually less well organized than the police and customers are always less well organized than producers.



The internet promises to change that. It does it… Continue

When my friend saw me reading the book The World is Flat by Thomas L. Friedman, he was flabbergasted. "Thomas Friedman is lying!", he exclaimed. Wow. An award-winning author who has produced four international best sellers is a liar. How naive. To think that anyone in this modern age will ever think the world is physically flat is totally outrageous. Obviously, Thomas Friedman did not mean to discredit the work of Eratosthenes, Ptolemy or Aristotle who first alluded to a spherical…

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News of Obama's victory as president-elect of the USA spread like wildfire throughout the world wide web. Everywhere in America and definitely all over the world, the voice of hope and change resounded. Forty years since the death of Martin Luther King, Jr., the Americans are looking at the end of racial segregation and discrimination. Foremost among the Americans' high hopes in the newly elected president is the rehabilitation of the banking system and the US economy. Countries like the UK are… Continue

Have been viewing some great activity on BPO Voice for last couple of days… Great going guys keep up the good work..

Thought about sharing my two cents on how to extract the performance from your team



Before v start off with that let’s see how to classify the team members..



I chanced upon this very interesting chart from business balls...(don’t go by the name , the site has some real cool n interesting stuff)



The… Continue

The world of outsourcing is in a catch 22 situation...



Inviting opinions on the following points..



• Who is the real threat - Recession or Obama?



• Is the threat for real



• Is it a threat or an opportunity

• Can we really do anything about it … what are the options..



Please share your inputs...



Image source:Lieven… Continue

A quick look at the news related to outsourcing on the net and u can sniff the silent panic that is there in the outsourcing industry across the globe.

Government is issuing statements that no one needs to worry about Obama’s stance as it won't affect them.However the fact is no one is sure about it, as this man did make tall promises to curb outsourcing.



How many of us think that Obama is like just another politicians who just made… Continue

Just keep your hands off outsourcing..........
that is one change that we don't want !

image source : roxannejomitchell