BPO Voice: Business Process Outsourcing, Call Center Outsourcing

Call Center Services, Outsourcing Services, Outsourcing Projects

 

 

Featured Blog Posts – October 2010 Archive (6)

Obama's maiden voyage

Time to tell Obama a ban on outsourcing is not the answer to his domestic troubles



As US President Barack Obama primes himself for his imminent visit to India next month, the question on everyone’s lips is whether or not he will be able to rebuild the bridges he burnt with the strong anti-outsourcing stance he has demonstrated in recent times.



By visiting India earlier in his presidency than any US leader before, Obama’s visit is intended to be symbolic of the new US-India… Continue

Added by Martyn Hart on October 28, 2010 at 6:00pm — No Comments

Final Thought: One million jobs lost by public sector cuts

According to recent research by PwC, almost one million UK jobs will be lost by government public spending cuts. The total job losses amount to around 3.4% of total employment in the UK and around 943,000 jobs in absolute terms in the next three years.





In Northern Ireland, which is already struggling to recover from economic troubles, the predicted percentage of job losses jumps to around 5.2% – around 36,000 jobs. In London and the South East 3.1 per cent of jobs will be lost… Continue

Added by Rakesh Sangani on October 25, 2010 at 9:00pm — No Comments

The misfit between outsourcing demand and supply

Outsourcers are by and large algorithmic in their approach. Labor arbitrage, Build-Operate-Transfer (BOT), Global Delivery models are all algorithmic in nature. Even the implementation processes (example: CMM) are by and large algorithmic. The challenge is that these outsourcing processes are rigid and customizing it for each customer is difficult. The reason is that the demand is more heuristic, particularly for small to mid-sized enterprises. Customers demand quick turn around requiring… Continue

Added by Subbu Murthy on October 22, 2010 at 10:00am — No Comments

Final Thought: The death of HR outsourcing?

Having discussed HR outsourcing with leading BPO providers, advisors and industry analysts, it is clear that the rapid growth of HR outsourcing has not materialised as was once expected.





In recent months we have seen HP sell their Excellerate HRO capability, which provides employee benefits information globally and offers relocation for circa $125 million (reportedly this was a loss making capability), Convergys sell their HRO capability to Northgate Arinso after racking up…

Continue

Added by Rakesh Sangani on October 11, 2010 at 5:00am — No Comments

Putting your HR into expert hands - How far can you go?

As everyone knows, the most important part of any organisation is its people. Profits can rise or fall, but if a company’s employees are unhappy or ill-equipped to do their jobs, then it can be a recipe for disaster.



That’s why today, HR services are finding themselves in an increased position of responsibility, with the power to increase a company's productivity and profitability. However, effective HR management can also be a considerable task, and one which uses significant… Continue

Added by Martyn Hart on October 6, 2010 at 2:00pm — No Comments

Commonwealth Games could become costly for India

In a highly competitive industry, offshore destinations all over the world are fighting to achieve credibility as they look to win foreign investment. Indeed, the past decade has seen India build a name for itself in offshoring BPO, and ITO services, all offered at a fraction of the price compared to Western service providers. So, then – what’s the problem?



The last few weeks have seen a number of well-publicised problems surrounding India’s preparations for the Commonwealth Games,… Continue

Added by Martyn Hart on October 1, 2010 at 11:30am — 2 Comments

Featured Monthly Archives

2013

2012

2011

2010

2009

2008

© 2014   Created by BPO Voice.

Network Guidelines | Disclaimer  |  Report an Issue  |  Terms of Service