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Featured Blog Posts – October 2009 Archive (14)

Is Ghana the Next BPO Hotspot?

Egypt has been there for quite some time. Now more African countries are going to join the BPO bandwagon. Kenya has been smart enough to pick up one or two BPO secrets from Egypt. Now Ghana is the latest country, which is in the race in a big way. A prominent US-based BPO advisory company, Avasant has been hired by Country’s Ministry of Communications. The company has been trusted with the responsibility of promoting Ghana as the new age BPO destination. “Avasant is on a two year contract to… Continue

Added by Niyamath Parveez on October 31, 2009 at 3:56pm — 2 Comments

IT outsourcing with business value in mind

A streamlined IT value chain with capable actors can provide more added value at a lower cost level in a sustainable manner. This requires the IT organization to understand the fundamental aspects and dynamics of the business processes. Understanding how the Business makes money and which risks it faces is for many IT organizations however still a major challenge. Most IT organizations therefore still base their sourcing decisions on traditional IT silo’s.



Read the whole article… Continue

Added by James Williams on October 29, 2009 at 6:16pm — No Comments

BPO Employees Opinion Survey 2009 - The key Findings

BPO Employees Opinion Survey 2009 attempted to study the general opinion of the BPO/Outsourcing professionals on various important issues like Layoffs, Job insecurity, Employee satisfaction etc. Many responses were on the expected lines barring a few findings, which gave us new areas of research for the future. Also, the findings of this survey helped us explore the probable pattern of the job related movement of these professionals, in the post recession scenario. The survey…

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Added by BPO Voice on October 29, 2009 at 1:30am — No Comments

Bigger Roles for Mid-Sizers in the Upcoming Days?

Better opportunities for Mid-size IT firms in the upcoming times?



Third party maintenance contacts going to be a norm in the upcoming years?



These are few questions making rounds in the Indian IT-BPO circles. The buzz is: the Indian Big trio---Infosys, Wipro and TCS may face slower growth rate in the upcoming years. The slowdown of the top players will definitely affect the IT industry as a whole, but the lag of the leaders will actually be the boon for the mid sized IT… Continue

Added by Niyamath Parveez on October 26, 2009 at 6:30pm — No Comments

Reverse outsourcing: Case study Infosys Technologies

Offshore outsourcing has paid back. That has been shown by many Indian companies which have originally been established as local business organizations and now expand internationally, being global giants and creating jobs in these countries where they traditionally have been outsourced from. Infosys,… Continue

Added by Magdalena Szarafin on October 24, 2009 at 4:00pm — No Comments

Has the first rush of vendor consolidation just begun?

A Fortune 500 bank is evaluating options to slash its infrastructure management and data centre partners from 10 to two, while one of the world’s top five retailers is looking at reducing its technology vendors from 80 to 30, reported Economic Times.



Meanwhile, a Fortune 50 drug maker that once wielded a 100-odd vendors’ list dealing in data mining, drug distribution and supply chain management, now wants it reduces by half, reports another newspaper.

What do these trends… Continue

Added by James Williams on October 21, 2009 at 4:01pm — No Comments

Indian IT Firms Stretching Beyond USA, Wooing Japan.

A shrinking market is what driving Indian IT majors seek opportunities elsewhere other than USA. And Japan is the latest destination, where all major Indian software and outsourcing companies are flocking in search of some good business. Even a few years ago, Japan used to be only an insignificant part in the whole scheme of things. The big companies like TCS, Wipro and Infosys had small teams working in Japan. But recession has changed everything. These days, Indian techies are flying to Tokyo… Continue

Added by Niyamath Parveez on October 16, 2009 at 4:26pm — No Comments

Philippines in the BPO Limelight

“Not just a place to take a vacation”- that’s what the Philippines is now becoming with the trend of the BPO sector in the country. Right now the Philippines ranks 2nd in the offshore BPO services globally. The country would be hosting its first Outsourcing summit organized by the Business Processing Association of… Continue

Added by Outsourcing Insider on October 15, 2009 at 11:30pm — No Comments

Sri Lankan Association of Software and Service Companies join the International Outsourcing Forum 2010 as lead sponsor

IOF stays true to its name as the global appeal continues to spread.



The International Outsourcing Forum (IOF) provides just that; a truly international networking forum in which outsourcing professionals, IT and BPO companies keep abreast of industry developments.



The addition of the Sri Lankan Association of Software and Service Companies (SLASSCOM) to the already impressive line up of attendees further broadens the global scope of the forum. Attendees will arrive in… Continue

Added by Jocelyn Benson on October 13, 2009 at 3:09pm — No Comments

Managed services - it’s much more than outsourcing

Managed services… You have already heard about this concept, haven’t you?

Just in one sentence: Good – cheap – fast: You can have two of them




Managed services is a concept implying a form of outsourcing without assets and/or personnel transfer. The value added (a service) is offered for money and the service provider bears the risk and is also responsible for managing of the service. Which means: The buyer does not have to do anything more…



“One… Continue

Added by Magdalena Szarafin on October 11, 2009 at 4:57am — 1 Comment

Are you the proverbial ‘difficult employee’?

Last month I had a meeting with one of my old friends, who is now VP–HR in a fairly large IT setup. He informed me that he is planning to lay off a couple of hundred people in his company, in a phased manner. What surprised me was that he mentioned that out of them around 80% are ‘difficult employees’. I wondered aloud what was his definition of a ‘difficult employee’. What he told me was interesting and forms the basis of this post.



“In every department/organization there are few… Continue

Added by indrojit on October 8, 2009 at 3:59pm — 1 Comment

Outsourcing & Contact Centre East Africa 2009

For those of you following the emerging markets of Africa as an alternate destination for outsourcing, BPOVoice recommends an important event - Outsourcing & Contact Centre East Africa 2009



This event is organized by Aitec Africa whose core business since 1987 has been focussed on ICT publishing, event management, professional development and training in Africa. It has been a market-leading pioneer in terms of spreading knowledge on the Internet, computing and… Continue

Added by BPO Voice on October 7, 2009 at 11:30am — No Comments

Is India’s Position as BPO Capital of the World at Stake Due To Changing Rupee-Dollar Equation?

Indian BPO sector is abuzz with one question: how rupee-dollar equation is going to affect India’s position as BPO capital of the world in the long term. And how big scale the impact is going to be?



It is for sure: with global economic meltdown causing dollar take a nose dive, Indian outsourcing companies are going to face some hitches. While plummeting dollar value remains a risk to the entire global economy for a number of reasons, it becomes a threat to India’s sunshine industry.… Continue

Added by Niyamath Parveez on October 3, 2009 at 2:48pm — 1 Comment

“ Many of those professionals who thought they would on the streets because of outsourcing are now the VPs or Directors of reputed organizations ! ” - Russell Metcalf

Russell Metcalf's advisory experience includes both boutique and Big-4 positions, most recently with PricewaterhouseCoopers (PwC) in the Shared Services and Outsourcing practice. BPOVoice interviewed him to know about his views and opinion on Dell’s recent proposal to acquire Perot System , advise for the companies for the post recession scenario and more importantly on how difficult is it for an average employee in any country to understand that his job which is being outsourced is good for…

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Added by BPO Voice on October 1, 2009 at 12:30am — 1 Comment

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