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Call Center Services, Outsourcing Services, Outsourcing Projects

Featured Blog Posts – September 2009 Archive (19)

Outsourcing Project Management - Onshore or Offshore?

I work in the publishing offshoring industry and we are a leader in this market.

However, USA based publishers have a very hard time dealing directly with our project management group based in Chennai for any number of cultural and language reasons. USA publishers have a very hard time understanding and interpreting what our project group says over the phone or through email or even through presentations unless I am there in person to interpret. And I must admit, we, like other… Continue

Added by Jim Hill on September 30, 2009 at 6:18pm — 6 Comments

Career planning and its need

Recently an ex colleague of mine called to discuss his problems at work and the next steps he should take.

He did mention about the usual suspects like office politics, pink slips, bad management etc. and totally unsure about what he should do next, because his faith in the system was shaken!

As I interviewed him on his past track record, I realised that most of his decisions pertaining to studies and work have been influenced by others and not him. Parental actions,… Continue

Added by indrojit on September 29, 2009 at 6:30pm — 3 Comments

Outsourcing? What will people say?

You know what? It really does not look well: Public opinion does not like outsourcing. That has also been confirmed by many surveys, e.g. the latest survey by Capgemini: A majority of executives (79%) recognize that outsourcing may have a poor public perception as the survey says

How do… Continue

Added by Magdalena Szarafin on September 27, 2009 at 3:00am — No Comments

Dell and Perot... and Google

I've been banging on about the provision of services (BPO and ITO) over the cloud. As we see increased consolidation amongst the hardware manufacturers and their generally smaller services brethren, the news yesterday that Perot Systems is being acquired for a 68% premium by Dell raises questions; and eyebrows.

Perot is still strong in the US, but its European business has suffered death from a… Continue

Added by Guy Kirkwood on September 24, 2009 at 8:15pm — 2 Comments

" India is still very competitive on price and many end users will look to India first as a cheap destination to outsource to. " Martyn Hart - Chairman , National Outsourcing Association (NOA)

There are leaders and then there are leaders who are heads and shoulders above the rest. Martyn Hart is one of those business leaders who has been constantly guiding the outsourcing industry through his skillful assessment and thoughtful analysis. BPOVoice got this great opportunity to interview him courtesy “ Buffalo Communications (UK) ” and have him share his thoughts on many important questions. Below are the excerpts.

There have been many…


Added by BPO Voice on September 24, 2009 at 10:30am — No Comments

Recommended Event : Global Sourcing Forum+Expo (GSFE)

OutsourceWorld is organizing - Global Sourcing Forum+Expo (GSFE), one of the most premier conference and thought leadership forum covering various facets of outsourcing and globalization.

This event gives you a great chance to network with most of the high level decision makers and top notch analysts to make you aware of the upcoming challenges or… Continue

Added by BPO Voice on September 23, 2009 at 4:30pm — No Comments

IT Outsourcing in Business and in Health

3 out of 4 executives say that outsourcing is needed to get through this tough economic time.

As we move ever further into the information age, being able to provide the best service becomes a cutthroat competition. The latest and most innovative technology is needed to ensure you are ahead. But unfortunately there is an ever… Continue

Added by Outsourcing Insider on September 15, 2009 at 4:42pm — 1 Comment

Shared services and fastfood: Insourcing meets McDonald's

The story begins in 1940 – that time Dick and Mack McDonald opened McDonald’s Bar-B-Que restaurant in San Bernardino, California. The food offered has to be: always fresh, always looking and tasting the same way and basic – burger, cheeseburger, fries, shakes… But: What does that all actually have to do with shared services?!

“Real good and still only 15¢”? I am not going to tell you that your service should start with 15 cent rate as that was in one of the first McDonald’s… Continue

Added by Magdalena Szarafin on September 15, 2009 at 12:30pm — No Comments

A.T. Kearney: Offshore Facilities More Efficient than Facilities Onshore

Offshoring helped firms stay afloat during the economic downturn by keeping costs within reach until such time the markets improve. Now that the world economy shows signs of recovery, the BPO industry should fear not on losing clients. As clients see them, now more than ever, as a partner.

Currently, with firms feeling less economic pressure it is inevitable that they will get back to the drawing board and identify the business… Continue

Added by Outsourcing Insider on September 11, 2009 at 9:19am — No Comments

Case study interview; success through the International Outsourcing Forum

The International Outsourcing Forum (IOF) is now established as the leading outsourcing event, with around 60% of attendees returning to the event year on year. Forum Programme Manager, Shveta Suri-Kohli, spent some time catching up with returning delegate Nilesh Bhandari, Royal Liver Assurance, and discussing his experience of IOF.

Nilesh Bhandari, currently acting as the IT Sourcing Programme Director at Royal Liver Assurance, is responsible for supporting the group… Continue

Added by Jocelyn Benson on September 10, 2009 at 6:46pm — No Comments

The International Outsourcing Forum heads to Mauritius

Highlighting tiny costs and massive benefits

As far as business commitments go, the Mauritius International Outsourcing Forum (MIOF) must be one of the most appealing: three days in the luxury Hilton resort, water sports and spa treatments to fill any spare time, and some of the most senior level networking of the business calendar. But there is some serious business to be done in Mauritius, and MIOF is the… Continue

Added by Jocelyn Benson on September 10, 2009 at 2:30pm — No Comments

" I can’t wait to show Kenya and the outsourcing world what an ambitious Kenyan company can really do when the leash comes off ! " - Nicholas Nesbitt , Founder & CEO, KenCall

Nicholas Nesbitt

In continuation to our one of the ongoing series – “ upcoming outsourcing destinations " BPOVoice interviewed Mr. Nicholas Nesbitt , Founder & CEO, KenCall (winner of the Non-European Call Centre of the Year"), regarding the challenges Kenya needs to overcome in order to position itself as a viable alternative . Here are the excerpts :

What were the main reasons behind the non emergence of African countries as a credible business… Continue

Added by BPO Voice on September 9, 2009 at 2:30pm — No Comments

Made by Ford: How much Ford there is in a Ford?

Yes, the title sounds complicated, I know. But it is very simple as such: It is about the discussion “make or buy” and the proportion made/bought in a car. And it is for both parties: The “fans” of outsourcing and those who are sceptical about outsourcing as a business strategy. And it is not just for people liking cars… Let’s start then (and try to build a small car – or imagine how it can be built)

Focus on what gives your company its…

Added by Magdalena Szarafin on September 7, 2009 at 1:30am — No Comments

One of the biggest generators of employment yet considered a negative industry by the contemporary Indian society "BPO"

For the last decade, the BPO sector has been instrumental in enhancing the employment rate in India from 46.79% to 72.86%. Not only that, the BPO's (Business Process Outsourcing Units) or formally known as Call/Contact Centers have contributed towards the economic strategic growth of the Nation. This sector has absorbed the youth of the country & provided them with a platform wherein they get an…


Added by Saurabh Sengupta on September 5, 2009 at 2:00pm — 4 Comments

Is Mahindra Satyam Back on the Growth Path?

The recent events indicate that scam-hit Satyam is on the recovery path. And this time the Hyderabad based Company seeks the BPO route to success. The BPO arm of Mahindra-Satyam has gone on a hiring spree. Only last month the company hired some 700 new employees. And by next month some 300 more people are expected to join Satyam BPO workforce. “We have won a 1000-seater contract. To support the client we have already hired 700 employees in the last one month and will hire another 300 by the end… Continue

Added by Niyamath Parveez on September 4, 2009 at 5:28pm — No Comments

Labor law holiday for IT companies

The latest update is labor law holiday for IT companies in Bangalore, I am sure this is the impact of UNITES Professionals constant engagement in educating employees on their rights. We will have to campaign to ensure that it is restored and employers do not use this is an excuse to giving Pink slips and create situation which is Race to the… Continue

Added by Karthik Shekhar on September 3, 2009 at 11:58am — 1 Comment

Controlling & Reporting Management Excellence and Financial Shared Service Centers

Axiom Groupe - a leader in production and communication, delivering business intelligence and strategic information is organizing two events this month

Controlling & Reporting Management Excellence &

Financial Shared Service Centers

Both the events are… Continue

Added by BPO Voice on September 2, 2009 at 6:00pm — No Comments

Source for Change is Hiring!

Dear BPOVoice Community,

Good afternoon from Rajasthan! My Name is Karthik Raman and I am writing from Source for Change, an all-women, rural BPO. Source for Change (SFC) is a progressive company based on the idea that social values can be achieved through the private marketplace. Specifically, we work alongside the women of rural India in creating technology-based careers that deliver the highest level of quality to our global clients. Currently, SFC operates in the business process… Continue

Added by Karthik Raman Source for Change on September 2, 2009 at 4:07pm — No Comments

“ Government should extend the tax holiday for the next 5 years ” – Pradip Advani, VP - Solution and Relationship Management, Mahindra Satyam BPO

In continuation to our interview series of business leaders across the globe , we talked to Mr. Pradip Advani who is currently working with ,Mahindra Satyam BPO as VP - Solution and Relationship Management . Below are the excerpts :

TPI has predicted that this year “Full-year TCV could fall below $80 billion, which has not happened since 2001,” what are your views on the same?

In my opinion, while this may be true given the overall…


Added by BPO Voice on September 1, 2009 at 11:00am — 3 Comments

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