August 2012 Blog Posts (7)

As it is the era of social media networking, there are a number of new trends emerging out of nowhere. As all kinds of businesses are turning towards the internet and marketing through their websites, social media networking websites are becoming the best channel to reach out to their desired customers and clients. There are a number of ways to attract customers to your website and advertise your products and services, currently the best strategy implied by internet marketers is advertising…

The US Anti outsourcing Bills have been one of the widely discussed bills in the Indian, Philippines and US media. Commentators took extreme position primarily because of the sensitivity of the nature of topic (job loss) and both democrats and republicans had a difficult time holding on to their position. The bills in questions are Bring Jobs Home Act and United States Call Center Worker and Consumer Protection Act. If you too were keenly following the developments, below are the 15…

According to new survey released, companies are going to allocate more budget for IT outsourcing. This means increase in the volume of  outsourcing deals, more contractors and more IT outsourcing related investment. A striking revelation was that the help desk outsourcing would now be amongst the least important vertical to be outsourced. Below is the list of top 5 IT functions which will be most frequently  outsourced as per the survey:

Appdev: Forty-six…

Many noted experts and analysts believe that Barack Obama's repeated attacks on outsourcing jobs to India is nothing more than political rhetoric.The hysteria around his charisma and inspiring personality having relegated to the backburner, Obama is evidently having a tough time persuading weary Americans for a second Presidential term, given that unemployment and economy remain major issues.In contesting his rival's record and grabbing populist eyeballs, outsourcing has become…

When you outsource each of your operations to different service providers located globally, you will inevitably face one of the biggest problems in business: communication. This happens when you hire individual outsourcing companies to do specific jobs, and because your various departments are located across the globe, language barriers will definitely stall your company’s progress. Here’s what language barriers will do to your company:

Language barriers prevent new…

Over the last eight years, the volume of software development and IT outsourcing services Ukraine has provided has grown by a factor ten, according to the “Exploring Ukraine. IT Outsourcing Industry” report, just published by Ukrainian Hi-Tech Initiative, leading association of Ukrainian software development and IT outsourcing companies. In 2011 the volume of IT outsourcing and software development services provided in Ukraine reached US$ 1.1 billion and the number of IT specialists working…

Today, call centers play an integral role in the proper functioning of almost every business segment. Organizations cannot manage all their business activities efficiently without compromising with quality and various other performance areas. So, it becomes the responsibility of the BPO industry to provide their clients with enhanced services.

Usually, they provide customer support services on behalf of their clients. They handle incoming calls of their customers and provide them with…