August 2011 Blog Posts (13)

Legal Processing Outsourcing is the practice of obtaining legal support from outside the terrain or country. Traditionally various law firms and companies leverage the services of these law firms established outside their country and this whole process is also known as Offshoring.

As far as services are concerned they may include document review, patient services, legal research, consultancy and advice. The LPO trend has gained momentum recently, countries like India, Israel,…

SSON has the biggest reach in the shared services & sourcing business. If we can’t give you an answer, no-one can. Read what our members say about the difference between a Center of Competence and a Shared Services Center...

 

By: SSON

SSON recently received a request from a member asking for help in differentiating between a Shared Services Center and a…

Businesses all around the world live under constant fear of not living up to the standards they have set for themselves and in the eyes of their customers. While outsourcing, a service buyer always have apprehensions that the vendor may not necessarily resemble their culture and work ethics for what they are known for among their customers. These fears are are somewhat  appropriate and to some extent justify the true essence of skepticism about the outsourcing industry these…

We've seen a systematic shrinking of the entire economy and anemic growth that has had disastrous effects world-wide. One of the biggest problems that we face is a lack of entrepreneurship which is the backbone of our economy. Yes, there are many businesses that are the foundation of what makes our country work, but it's the small business owner that keeps the economy growing. Right now, there's little or no growth and it's hurting everyone. Outsourcing is one of the answers to this growth…

After liberalization policies adopted in 1991, India took small step towards globalization. Those small steps proved vital towards the development of India. India opened its gates for the world and world also grabbed the opportunity with both hands. Today, India is known for its outsourcing industry. The industry is worth billions of dollars and is the major contributor in the growth of total GDP.

If…

Want to move your staff onto “tier zero” resolution? Have you automated HR but are still getting too many calls? Unisys’s Nadine Hogan shares lessons learned on: ticket reviews; writing in simple English; smart partnering (in this case with Enwisen); and simply forcing the issue…



By: SSON

SSON Catches Up With Kellogg’s John Gregory 2011-08-10

John Gregory, Shared Services Director of Kellogg, Europe

2010 saw the successful launch of a Center of Excellence for Kellogg Europe, in Dublin – something John is rightfully proud of. “We basically took a look at the work our people were doing,” he explains, “and if they were not spending at least 60% of their time on customer-facing tasks, then we recognized that they were spending too…

The Audacity of Hope

Obama administration is under tremendous pressure after the US rating got lowered. They are accusing S&P of flawed analysis while S & P is claiming to have performed their duty amid United States increasing debt and lower spending warcries. Obama who has been hailed as an agent…

By the time of writing this, the US has lost its AAA rating. Standard & Poor’s has downgraded it to AA+. Business analysts are speculating about the double dip syndrome. Share markets are tumbling and currencies are getting devalued like never before. Could this be the return of recession?



The naysayers are predicting gloomy days ahead. Investors will be vary of Monday mornings. There could be blood bath in store for them. The only ray of hope seems to be coming from, emerging…

IBM Philippines and the Board of Investments (BoI) have signed a memorandum of understanding for the establishment of a training facility for multilingual BPO workforce. BoI managing head Cristino L. Panlilio said the project called ‘Philippines as the Global Leader in Multilingual BPO’ seeks to further enhance the multilingual Filipino talents for BPO posts.

Panlilio said that because of the facility, IBM expects to be able to…

Less of a trend and more of a confirmation, recent research illustrates that for Q2 year on year that there have been more multisourcing arrangements from buy side organisations and that these far outweigh the “megadeals” – deals with a value of more than €800m.

Demand for BPO increased in the substantially in the EMEA region, with the total value of BPO contracts signed during the quarter rising 132 per cent year-on-year to…

With the advent of globalization, there has been immense change in the business dynamics around the world. Earlier businesses and companies used to hire specialize persons for every task they needed but those tactics were really expensive. They slowly realized that they couldn’t hire manpower for all their needs because it needs time, money and space. Hence the concept of outsourcing came into existing.



The concept of…