August 2010 Blog Posts (10)

Infosys plans 'extreme offshore' model to deal with US visa crisis

Against the backdrop of a clampdown on visas by the US and growing antagonism towards foreign workers and immigrants in that country, Infosys Technologies, India's second-largest IT services firm, is mulling an ‘extreme offshoring’ model to help reduce its dependence on H1 and L1 visas.

The Infosys extreme offshoring model is expected to have a far-reaching impact on the delivery of IT services, as this could lead to increased hiring at offshore locations like…

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Added by Rakesh Sangani on August 31, 2010 at 1:00pm — No Comments

Accenture wins 7 year extension

Leading BPO provider, Accenture, has won a seven-year, $160m contract extension from psychometric research and education assessments provider Educational Testing Service (ETS), to continue managing ETS' end-to-end supply chain, under a business process outsourcing (BPO) agreement that includes printing, publishing, warehousing, distribution, tracking and shipping of tests and test materials to more than 10 million test takers in 160 countries every…

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Added by Rakesh Sangani on August 30, 2010 at 1:00pm — No Comments

Final Thought: Domestic BPO

Research company Gartner this week announced that India’s domestic business process management market is expected to receive revenue of USD 1.6 billion by 2014 from USD 0.5 bullion in 2005. Whilst this is a figure that does get the attention of most people in the industry, the domestic Indian BPO market will not triple in the next 3 years.

However, there is substantial growth in the industry as there has been over the last few years. All of the leading BPO providers have signalled… Continue

Added by Rakesh Sangani on August 27, 2010 at 1:30am — No Comments

Tamil Nadu Government encouraging Rural BPO

The Tamil Nadu government is encouraging companies to set up rural Business Process Outsourcing (BPO) Centres in the region utilising an incentive-based approach. Government officials added that they have asked colleges to offer training to students to make them employable in BPO sector as they qualified as graduates. They added “"Our job is to bring the entrepreneurs and companies on to one platform. First we have to finalise the companies (for providing the work) and we have to identify those… Continue

Added by Rakesh Sangani on August 26, 2010 at 1:30am — 1 Comment

MphasiS net profits rise 18%

MphasiS, the information technology and business process outsourcing (BPO) services provider, has posted an 18.3 per cent growth in net profit to Rs 271.2 crore ($58.5 mn) in the third quarter ended July 31, when compared with the corresponding period last year.

“We have crossed over $250 mn quarterly revenue for three quarters in a row. We are now transforming ourselves in preparation for the next lap of growth,” said Ganesh Ayyar, CEO.

Proservartner Point of… Continue

Added by Rakesh Sangani on August 24, 2010 at 1:30am — No Comments

WNS Global Services to invest USD 15 million to open new centres

Global BPO player, WNS Global Services, plans to invest USD 15 million to open new centers in India in 2010. "In 2010, our capex is expected to be around USD 15 million and a lot of it will be invested in new centers in India. India plays a great part in our overall growth aspirations from a leadership, people, infrastructure and sustainability view," WNS Global Services Group CEO, Keshav R Murugesh, said.

"We are thinking through how best to address the huge demand that is emerging… Continue

Added by Rakesh Sangani on August 23, 2010 at 1:30am — No Comments

Multi-sourcing: keeping your business partnerships spinning?

I’ve often thought that entering into a business partnership is a lot like spinning plates on a stick; it requires a great deal of attention, a sure touch and a great deal of awareness.

Recent changes in the way contracts are sourced means that, in outsourcing terms, this is a task that’s become either much more difficult, or far more simplified in recent years, depending on what sort of organisation you are.

An example is the sharp decline in the number of single source… Continue

Added by Martyn Hart on August 20, 2010 at 12:30pm — No Comments

IE Meets Stiff Competition From Chrome And Firefox After 15 Years

Due to the symbiotic relationship it has with Windows, IE has dominated the browser space since it beat out Netscape almost ten years ago.

Nonetheless, dot net developers say that a steady stagnation following the release of Windows XP in 2001, competitors like Firefox and Google Chrome made headway. With IE celebrating its 15th birthday as a market leader, it is also in stiff competition with rivals.

Analysts… Continue

Added by Jacob Cherian on August 17, 2010 at 10:09pm — No Comments

Collaboration is the key

Better relationships result in better outsourcing

American businessman and entrepreneur JC Penney once famously opined that “every business is built on friendship”.

You might think that a close, long-standing friendship with your service providers seems like a little too much to ask for - if so, then at the very least, it’s perhaps worth looking into how you can strengthen your relations for the better, in order to achieve success?

The onset of globalisation… Continue

Added by Martyn Hart on August 12, 2010 at 5:30pm — No Comments

Why your G-Cloud Glass should not be Half-Empty

When the G-Cloud strategy was announced last year, it was amidst claims from the Treasury’s Operational Efficiency Programme that it could save the government £3.2bn of its annual £16bn IT budget by 2013/14.

The proposal remains on schedule to achieve this, largely by replacing the existing government network of department-hosted systems with a dozen dedicated secure data centres, and encouraging government departments to share resources.

However, the questions on the lips… Continue

Added by Martyn Hart on August 5, 2010 at 2:30pm — No Comments