BPO Voice: Business Process Outsourcing, Call Center Outsourcing

Call Center Services, Outsourcing Services, Outsourcing Projects

Featured Blog Posts – August 2009 Archive (20)

Do Indian Techies Deserve American ire; Is Protectionism the Answer?

In the days, when emptying malls, foreclosed homes and thinning traffic, have become the part of existence of a once-booming nation, should its people be blamed for demonizing India? The global BPO market is abuzz with the possibility of a mob backlash against India. When the current economic climate forces the world’s number one preacher of free market economy consider protectionism as the way out, then it is evident that the world is geared for some big changes. How the world economy will… Continue

Added by Niyamath Parveez on August 31, 2009 at 4:59pm — 3 Comments

Well-educated, international and successful

Diversity is the key to success: the most brilliant and amazing ideas and discoveries are made at the border of two – sometimes being far away and contrasting – disciplines. And international teams achieve even 20% more productivity than those consisting of members of just one nation

You know it, don’t you: a German company acquires an Indian one – or vice versa. Or they build a facility together. Or representatives of many nations do a… Continue

Added by Magdalena Szarafin on August 30, 2009 at 7:00pm — No Comments

Can outsourcing assist in bankings time of need?

Not too many people are going to have sympathy for those in the baking industry but there are definitely hard times in that industry. Many observers believe that the reckless behaviour of banks for the past few years has been the major factor in the current economic downturn and that their happiness to dish out loans to all and sundry has left many people in a bad way financially. This has led to many consumers to believe that whatever happens to bank staff is fair game but it should be… Continue

Added by Niyamath Parveez on August 26, 2009 at 12:18am — No Comments

Aligned contracting - the right way to deal

I've been giving a lot of thought into why clients and outsourcing service providers fall out and I think that in most cases, it comes down to different expectations; i.e. each party provides misaligned inputs leading to misaligned outcomes.

I've talked before about how outsourcing is mostly about guessing. The service BPO/ITO provider guesses what the client wants and what the competitive organisations are going to charge. The client in turn guesses what services are going to be… Continue

Added by Guy Kirkwood on August 26, 2009 at 12:03am — No Comments

Outsourcing is people's business: Meeting Indescon

Is outsourcing model something new for you? Do you have to deal with it – and think how to influence key employees? Or maybe you have problems with not clearly defined goals and objectives in an outsourcing engagement? Or… Maybe you like Murgh Dansek or Alu Channa Masala and want to extend your… Continue

Added by Magdalena Szarafin on August 22, 2009 at 4:00pm — 1 Comment


Couple of years ago, before the global economy took a down turn, IT industry reigned supreme and was well on its way to becoming the uncrowned king across sectors having flourished on contracts from international clients, cheaper wages, and some low-priced yet distinguished talent in the form of an able local workforce. The dream gallop began to turn into an unsteady trot with the US economy clearly going downhill. The profit-minting partnership of several years accounted for more than half of… Continue

Added by Niyamath Parveez on August 21, 2009 at 8:17pm — 1 Comment

BPO Employees General Opinion Survey 2009

An Update :

The survey Results have been released !


The clouds of recession are busy playing hide and seek with the recovery forecasters and it seems that it’s just a matter of few more months when the industry would be back on track.At this important stage, BPOVoice.com has decided to undertake a survey…


Added by BPO Voice on August 17, 2009 at 4:00pm — No Comments

Looking for investors? – Just be attractive!

Yes, that is as simple as described. If you want somebody to invest in your country, just make it attractive. Which means: Try to anticipate investors’ needs and prepare suitable conditions for them.

Location, location, location…

Centralizing business operations, companies decide to outsource or insource them. Establishing a shared service center (SSC) or a… Continue

Added by Magdalena Szarafin on August 17, 2009 at 3:03am — No Comments

Aegis Acquires Australian BPO

The new feather in the cap for India’s business process outsourcing industry is the acquisition of the Australian BPO firm UCMS by the Essar Group promoted Aegis. The latest acquisition makes Aegis one of the biggest BPO companies of India and a frontrunner among global players. But this is not the single biggest achievement of the firm. They have been growing rapidly over the past few years, and with enough cash flow and years of business acumen to fall back on, Aegis has been able to take… Continue

Added by Niyamath Parveez on August 14, 2009 at 9:24pm — No Comments

" The efforts to diversify our markets are not driven by President Obama's statements about outsourcing " : Gillian Virata, BPAP

Within a short span of time, Philippines has established itself as one of the prominent players in the offshoring and outsourcing (O&O) industry. However, as the industry is becoming more dynamic with each passing day, there are new challenges and priorities for the market leaders, in order to sustain and retain their current market share and position. BPO Voice interviewed Gillian Virata, " Executive Director for Information and Research, BPAP " about…


Added by BPO Voice on August 13, 2009 at 11:30am — No Comments

The Changing Outsourcing Landscape

India has long been the dominant country when it comes to Business Process Outsourcing (BPO), however, times have changed. The National Outsourcing Association (NOA) published a report titled “Best Practice Outsourcing and Offshoring” which pointed the issue Indian offshore providers face –increasing operational costs forcing some… Continue

Added by Outsourcing Insider on August 12, 2009 at 6:26am — No Comments

Can you really feel secure?

The Japanese film "The Seven Samurai" co-written, edited and directed by Akira Kurosawa is a story about attack on a small village. After the desperate villagers have realized that they do not have enough money for weapons or for the warriors to wield them, they have decided to use services of seven unemployed samurai offering them three meals a day for protecting… Continue

Added by Magdalena Szarafin on August 12, 2009 at 5:36am — No Comments

3rd Annual Nordic Shared Services and Outsourcing Forum 2009

What makes 3rd Annual Nordic Shared Services and Outsourcing Forum 2009 an interesting event to watch out for?

First of all this is an exclusive Nordic programme for Nordic SSCs and practitioners to discuss the familier challenges like how to

1. Combat high costs

2. Drive continued cost savings

3. Deliver excellent customer service

4. And increase productivity

No other event features a speaker panel made up exclusively of companies operating SSCs… Continue

Added by BPO Voice on August 11, 2009 at 6:30pm — No Comments

Infosys BPO Enters Into a Five-Year Deal With T-Mobile

On August 4 Infosys BPO officially announced that it has entered into a five-year contract with T-Mobile of UK. Infosys BPO will henceforth be responsible for handling many of T-Mobile’s core processes including customer finance, commercial finance and accounting and procurement operations. These are all the major processes of the finance directorate of T-Mobile.

Before we get into discussing the specifics of the deal and how it benefits the two companies it makes sense to know a… Continue

Added by Niyamath Parveez on August 9, 2009 at 3:47pm — No Comments

Paper-free office – efficient model for a modern company?

Workflow software is one of the factors which – according to Thomas L. Friedman – have “flattened” the world and supported globalization and offshore outsourcing. It has also contributed to establishing of the paper-free-office concept and outsourcing digitalization and archiving services. The latest solution helps to cut costs even by 40%

We live in digital era. However, there are still many organizations as private companies and public institutions which prefer the… Continue

Added by Magdalena Szarafin on August 8, 2009 at 3:42am — 2 Comments

" The recovery of outsourcing business is already underway ! " - Valentin Makarov, President RUSSOFT Association

In continuation to our ongoing series - “upcoming outsourcing destinations " BPOVoice had an interview with Mr.Valentin Makarov,President RUSSOFT Association, regarding the benefits Russia has to offer and his views on the upcoming challenges. Here are the excerpts:

What makes Russia one of the most interesting destination of Eastern Europe for outsourcing?

Russia provides a number of particular advantages for customers in the field of…


Added by BPO Voice on August 5, 2009 at 5:00pm — No Comments

Is LPO the way to go?

There is a quiet revolution taking place in the legal market. At the moment, it is being kept hush hush because lawyers in the US, Australia and the UK are moving some of their "turn the handle" grunty back-office processes offshore - mainly to India. Of course, the reason they're keeping it quiet is that they're still charging top dollar/pound/euro to clients for these same services.

So far, so capitalist.

But, corporates are getting in on the act. As Matt Sullivan has… Continue

Added by Guy Kirkwood on August 4, 2009 at 7:29pm — 1 Comment

Africa the Destination for BPOs

Well much as most of the BPO services have been offered by China,India and other countries due to the cheap labor and the well developed infrastructure i believe the trend is about to change because of the following reasons;

Most African countries have the colonial languages such as English, French ,German etc being taught from the start of school till end and vastly spoken in their countries where as in other countries these are optional.

Secondly recently the East African coast… Continue

Added by Kigozi Kasolo Michael on August 1, 2009 at 6:02pm — No Comments

Outsourcing contracts can be broken.

One of the hardest issues when it comes to outsourcing is the length of contracts and the way that markets can change over the length of a contract. What may have seemed a fantastic deal when the ink dried on the initial contract may be a terrible deal over the length of the deal. Few predicted that the market would suffer in such a manner that has occurred in recent years and it has led many firms to count the cost of the contracts that they thought was going to provide fortune and long term… Continue

Added by Niyamath Parveez on August 1, 2009 at 5:30pm — No Comments

Ready for a challenge in a high-cost destination? – Why not?

Myth 1.: Outsourcing is just about savings in expenses. Myth 2.: Shared services are just about labour and rental costs. In fact, much more is at stake in the global insourcing and outsourcing game – let’s discover it together …

India, China and Malaysia being on the top… India and Philippines controlling about 50 per cent of the global outsourcing market… India as a top BPO… Continue

Added by Magdalena Szarafin on August 1, 2009 at 2:00am — No Comments

Featured Monthly Archives







© 2014   Created by BPO Voice.

Network Guidelines | Disclaimer  |  Report an Issue  |  Terms of Service