Call Center Services, Outsourcing Services, Outsourcing Projects
Recently there were some discussions on the decreasing quality of the resources available . Just caught on this news item on indiatimes. here is the extract "The acute skill mismatch in the labour-intensive BPO industry is spawning a whole new breed of BPO schools in the country.
Recently as a part of my research on how to improve the overall quality of training in BPOs I came across two great suggestions.
Hi all, Chanced upon this article written by Shashi Tharoor for TOI... (it's an old article but i guess it still holds some relevance !) "It has become fashionable of late, amongst our bien-pensant classes, to sneer at the success of India's business process outsourcing industry the call centres and the like which have become the visible face of globalisation in our formerly protectionist land. Some 700,000 Indians work in the BPO…Continue