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Featured Blog Posts – July 2011 Archive (4)

The Challenges around Unified Interaction Management – A Contact-Center Perspective

The emergence of Unified Interaction Management (UIM) has seen a massive replacement of old technology platforms, to the new-age ones broadly under the premise of multi-point integration capability of the product vendor.



During the entire phase of this evaluation, one does forget that most of the product vendors subtly announce a rip-and-replace model than propose inter-operability to the existing investments.



The effort to adopt UIM across the corporate boundaries has… Continue

Added by Srikanth SESH on July 30, 2011 at 2:26pm — No Comments

Should Offices Continue to Exist?

Virtualization of the office has never been this close to becoming a reality. Thousands of companies across the world are starting to embrace the idea that centralization of the work effort is not essential to managing an effective and successful enterprise. Cloud computing, server colocation, and mobile internet connections are making digital management methods the dominating force in market achievement. Every year, more and more businesses are throwing their office furniture into…

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Added by BPO Voice on July 28, 2011 at 10:00pm — No Comments

Are employees #1 or are customers #1?

Time is money. But time is also “life” -- and life is important. As a manager, are you squandering away your employees’ time? ... Change you mindset (not you) and reap surprising benefits! Here is a case study from Singapore that explains how...



By: Clarence Ti, Chief Executive, Vital.org

 

Clarence_Ti_new_banner

 

SSON is pleased to share with our readers…

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Added by Ben Knowles on July 11, 2011 at 7:28pm — No Comments

Indian Outsourcing companies on an expansion spree

Uk and India are strange bed fellows and share a special love-hate relationship. When it comes to politics the colonial hangover refuses to let go however when it comes to business both seems to be made for each other.

 

The Big Deals

 

Recently, Serco Group has bought out private equity firm Blackstone and other shareholders in Intelenet Global Services, a provider of back-office services, in an all-cash deal valued at up to £385…

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Added by Amit on July 6, 2011 at 6:00pm — 1 Comment

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