July 2010 Blog Posts (12)

Why government-run shared services are different

Centralization of IT or processes like finance, HR administration offers the ability to rationalize and standardize processes, allowing for lower cost, more consistent quality level and faster decision making. As voters expect their ministries and other government agencies to eat as little as their tax money as possible (especially in these times of economic hardship in the US and Europe), is sharing resources and processes a useful vehicle to achieve that goal.

As a result many… Continue

Added by Francois Zielemans on July 29, 2010 at 10:27pm — No Comments

David Cameron, immigration quotas and the skills gap

The government immigration quota: how to fill the skills gap

If there's one issue guaranteed to get the pulse of the nation racing, it's immigration. Prime Minister David Cameron has spent the week juggling this particular political hot potato as he visits India to forge stronger trade and business links between the two nations.

However, there seems little doubt that the trip has been overshadowed by the government's announcement of a permanent immigration quota to be… Continue

Added by Martyn Hart on July 29, 2010 at 5:00pm — No Comments

Infosys Disappoints: Economic and Operational Problems Affect Results

Expectations were high for the end of quarter results of India’s number two outsourcer, Infosys (NASDAQ:INFY). As the first of its peers to release quarterly results, the outsourcing company is responsible for setting the tone for India’s outsourcing sector. It was therefore a big disappointment when Infosys announced a 2.6% drop in profit for the period… Continue

Added by Outsourcing Insider on July 20, 2010 at 12:26pm — No Comments

NHS shake up: It is good news for outsourcing

According to Health Secretary Andrew Lansley’s plans outlined in last week’s white paper entitled ‘Equity and Excellence: Liberating the NHS’, patients and doctors have been promised a bigger role in health services. A range of online services will be provided much more efficiently at a time and place that is convenient for patients and will also enable greater efficiency.

What these reforms mean in practical terms is that strategic health authorities and primary care trusts will be… Continue

Added by Martyn Hart on July 19, 2010 at 8:00pm — No Comments

ILO: Back Office, Data Entry & Customer Service Jobs Offer Good Quality & High Pay

There has been rising controversy regarding outsourcing, particularly as unemployment is rising in the U.S in the wake of a recession. Adding to the loss of jobs in the U.S are sensitive issues like immigration which has soured international relationships with other countries.

Nonetheless, the practice which has been in use for nearly two decades continues to offer business solutions for achieving cost efficiency. For most positions, an outsourced job offers at least a 50 percent… Continue

Added by Jacob Cherian on July 18, 2010 at 10:00pm — 4 Comments

Labor Arbitrage Models Will Fail

BPO initially started with the need to focus on core services, but economic benefits were quickly realized as BPO providers gained economies of scale and scope. The prevalence of BPO quickly became one of labor arbitrage. Although many BPO providers are focusing on value and moving away from just cost advantages, a majority of them still rely on the labor differential. In my view, this approach will fail. Not just for the rising labor costs, but the way people are getting help is also… Continue

Added by Subbu Murthy on July 18, 2010 at 7:58am — No Comments

Spanish Open Source Company Offers Tools For PHP Developers To Create Android Apps

An open source venture in Spain is spearheading an effort to augment the development of php applications. The company offers documentation and tools for php developers who wish to produce Android apps.

The project is known as php for Android (PFA and it shores up support for Google's Scripting Layer the Android (SL4A) project. This was earlier tagged the Android Scripting Environment (ASE).

PFA founder and… Continue

Added by Jacob Cherian on July 18, 2010 at 1:12am — No Comments

Seeking for a BPO to Partner with in Nigeria

Hi All,
I represent a customer management company that has interest in Contact centre management,customer service,learning /Development and BPO mechanics.
We are seeking genuine business partner to build a contact centre shop that will attend to the ever growing market in Nigeria.

Interested organisation should send in her corporate profile for consideration.

Best Regards,

Lekan Badejo

Added by Lekan Badejo on July 13, 2010 at 7:20pm — No Comments

The battle for customers. An insight on Pentalog's price transparency.

Customers are looking for a variety of new capabilities from IT outsourcers, ranging from their involvement in business outcomes to greater knowledge of the customer's area of business, according to a new report by Forrester Research. The most collaborative outsourcers will distinguish themselves by anticipating the talent they will need to serve major clients or industries. Today, companies have moved on to higher value business process outsourcing and to core activities like research and… Continue

Added by Pentalog High Tech on July 8, 2010 at 8:22pm — No Comments

Government contract renegotiations - what they mean

This week, Cabinet Secretary Francis Maude summoned government suppliers including Serco, Capita, Compass and WPP to a meeting to discuss radical changes to their contracts.

Bosses are bracing themselves for news that they must be prepared to lower their prices and consequently their profits on public sector contracts, in light of the drastic spending cuts. Speculation hints strongly that the Cabinet Secretary’s team will target four key areas: construction, technology, professional… Continue

Added by Martyn Hart on July 6, 2010 at 5:00pm — No Comments

Filippino Americans Say No To Schumer Bill

According to news reports, the Filippino American community has opposed the recently proposed Shcumer bill, which puts a tax on outsourcing. The group went to Washington DC to visit Senators Charles Schumer and Kristen Gillibrand in person.

The proposed bill by Senator Schumer puts a tax on call centers positioned overseas by U.S. firms. The bill places fees on companies that offshore customer service. This includes…

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Added by Jacob Cherian on July 4, 2010 at 2:30pm — No Comments

The European learning Curve

This week, the NOA along with its European counterparts took part in the European Outsourcing Association (EOA) Summit in Brussels. The event brought together leading outsourcing suppliers, end users and support service providers from Europe, as well as countries as far afield as the Philippines, Egypt and Mauritius to discuss the latest innovations, trends and developments in the global outsourcing market.

The Summit provided a forum for key outsourcing players to examine the… Continue

Added by Martyn Hart on July 2, 2010 at 2:30pm — No Comments