July 2009 Blog Posts (22)

Sprint are on their marks with outsourcing

The telecommunications industry is one of the fastest changing and developing industries which can bring positive and negative elements to firms who are operating in the industry. Those who are deemed to be at the cutting edge of the technology are always likely to be loved and adores by consumers all over the world but if public perception of a firm takes a negative turn, it can be extremely difficult to try and turn this feeling around. This means that companies may be considered only as good… Continue

Added by Niyamath Parveez on July 29, 2009 at 4:00pm — No Comments

The curious case of Rural BPO - Part 2

We have been tracking the emerging concept of “Rural BPOs” in India with great interest in the past. In the continuation to the same series, we interviewed Mr. Bongu Bharat, Head HR of SourcePilani , a Rajasthan based Rural BPO. In case you are wondering what makes it part 2, this is the second company in that series after Source for change . Below are the…

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Added by BPO Voice on July 29, 2009 at 11:00am — No Comments

The Best of the Week !

For those of you who missed out the daily action, check out the best of the week !

Philippine Outsourcing Growth: Real or Just Numbers? - Outsourcing Insider

Multisourcing: Don't put all your eggs in the same basket - Magdalena Szarafin…

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Added by BPO Voice on July 25, 2009 at 7:30pm — No Comments

Don’t like Barack Obama taking offshored jobs back to the US? – Vote for Hillary Clinton!

Well, we actually do not have presidential election in the US now. We could follow the US presidential battle a few months ago. And I am also not going to make a campaign here. I just want to tell you something (really!) important regarding both of them: Obama and Clinton. And let me tell you something about offshore outsourcing, too

How has it all begun?

We could read such headlines in the newspapers just a few months ago:

Will Obama… Continue

Added by Magdalena Szarafin on July 25, 2009 at 3:30am — No Comments

TPI, Harbingers of Doom... in a good way

At last, some realism is leaking into the market; fetid and rank it may be, but like all good boils, this one really needs lancing.

The latest research from TPI does not make happy reading for the outsourcing service provider and sourcing advisory/consulting communities. The message is simple; information technology outsourcing (ITO) is in the dolrums and business process outsourcing (BPO) has fallen off a cliff.

Providers have returned woeful results. Total contract… Continue

Added by Guy Kirkwood on July 24, 2009 at 11:46pm — No Comments

Employee Identity in Indian Call Centres - A Book by IIM-Ahmedabad Professors

UNITES Professional is happy to inform that a book on UNITES Professionals with a dedicated chapter analyzing the birth and organizing strategy of UNITES Professionals is now published and is available in book shops across the world. I think this will give you an insight into employees work.

The Book is “Employee Identity in Indian Call Centres: The Notion of Professionalism

Written By Noronha, Ernesto (Author), D’Cruz, Premilla (Author)”

This has been published by Sage… Continue

Added by Karthik Shekhar on July 23, 2009 at 11:52am — No Comments

South African DTI announced as Associate Sponsor for the International Outsourcing Forum 2010

Adding a taste of South Africa

The International Outsourcing Forum (IOF) has announced the signing of the Republic of South Africa Department of Trade and Industry (DTI) as associate sponsor for its 2010 event to be held in London. As well as delivering a plenary session on the opportunities South Africa offers as an outsourcing destination, the new sponsor will also host a wine tasting session at South Africa House for all delegates to attend.

South Africa’s comprehensive… Continue

Added by Jocelyn Benson on July 22, 2009 at 7:56pm — No Comments

" Sri lankan IT BPO industry grew at 23% even during the war time " - Madu Ratnayake General Secretary, SLASSCOM

Sri Lanka is relatively a new kid on the block in the IT BPO industry. BPO Voice had a detailed conversation with Mr. Madu Ratnayake, General Secretary, SLASSCOM on various issues including the post conflict business scenario, upcoming challenges and various initiatives taken by them. Here are the excerpts :

Tell us something about the Sri Lankan IT BPO industry?

Sri Lanka has a vibrant young IT-BPO industry which is poised for rapid…

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Added by BPO Voice on July 22, 2009 at 12:30pm — No Comments

Philippine Outsourcing Growth: Real or Just Numbers?

Analysts continue to project positive growth for the Philippine Outsourcing industry. Growth being measured in terms of business deals signed alone does not provide an accurate picture of what this sunshine industry truly contributes to the Philippine economy and the Filipinos. Businesses for these service providers continue to pour in as the figures show however, Filipino workforce development seems still behind.

More… Continue

Added by Outsourcing Insider on July 21, 2009 at 4:29am — No Comments

The magic of social networking: How to get a job thanks to the contacts owned?

I have actually written this article by chance: searching for materials on Legal Process Outsourcing, I have met Total Attorneys, a legal service provider. Their recruitment strategy, based on activity in social networking media, seemed to be very interesting to me…

Total Attorneys is a company employing 215 professionals in Chicago and 12 professionals in India. Ed Scanlon, their founder, uses a… Continue

Added by Magdalena Szarafin on July 19, 2009 at 3:00am — 1 Comment

Upcoming Events Round up (Updated)

Hi Everyone,

As you must be aware that BPOVoice is a media partner to many of the major outsourcing related events /conferences happening across the globe. By virtue of being the media partner we are able to negotiate attractive discounts and offers for our members to attend those conferences. Remember these are the important events which help you provide great opportunity for serious business networking, enriching you with immense knowledge and market trends.

As we have done in… Continue

Added by BPO Voice on July 18, 2009 at 7:00pm — 1 Comment

Top 10 Safest Outsourcing Locations

1. Singapore: 0.64, corruption and organized crime

2. Dublin, Ireland: 0.71, terrorist or rebel target threats

3. Santiago, Chile: 1.09, personal crime rate and police-to-citizen ratio

4. Krakow/Warsaw, Poland: 1.10, corruption and organized crime

5. Toronto/Montreal, Canada: 1.12, terrorist or rebel target threats

6. Prague/Brno, Czech Republic: 1.64, personal crime rate and police-to-citizen ratio

7. Budapest, Hungary: 1.98, personal crime rate and… Continue

Added by Saurav Kumar on July 16, 2009 at 1:08pm — No Comments

" There is no alternative to outsourcing " : Anil Bhavnani

Anil Bhavnani, Pfizer

BPO Voice talked to Mr. Anil Bhavnani who is currently working with a Pharma Major as Director BPO and India Site Leader about his views and opinions on the upcoming changes within the BPO industry and the road ahead.

The outsourcing industry is changing very rapidly; clients are getting smarter (i.e. avoiding long term contracts etc).How would this affect us?

Yes, Contracts are getting Shorter but that is good for the… Continue

Added by BPO Voice on July 16, 2009 at 11:30am — No Comments

A time to reflect - A time to act

It is my estimation that, unless one’s involvement is peripheral, nobody survives a war; the people who come out the other side are not those who went in. Oh, I know, we all change, every day, and each morning emerge from our cocoon of sleep a different person, to confront an unutterably alien face, and any illness, and all shocks, age and change us by their given degrees… yet when an illness is past or the shock faded, we rejoin, more or less, the same society that we left, and…

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Added by Guy Kirkwood on July 15, 2009 at 8:36pm — No Comments

IT Outsourcing Witness Growth from New Markets and Divesting

Company leaders are compelled to creatively move their businesses to profitability by unloading excess baggage and looking for new markets. Hence, a growing number of companies are divesting to achieve a leaner structure and at the same time looking for new markets to tap into.

IT Outsourcing Providers Tap into Domestic Market

With the current pressures faced even by Outsourcing Providers especially the IT… Continue

Added by Outsourcing Insider on July 14, 2009 at 5:07pm — No Comments

Active in outsourcing industry? – How much is your website worth?

While talking about outsourcing we tend to estimate the value of the outsourcing market, measuring the worth of services offered. Except of that, we can also measure the value of other resources the outsourcing industry has, as the value of popular… Continue

Added by Magdalena Szarafin on July 11, 2009 at 9:30pm — No Comments

Offshore Providers to Expand Onsite Presence

Outsourcing has come through a lot of changes since its inception. Its evolution depends on a number of factors like how the market reacts, government intervention, partnerships, and geographical positioning to name a few. The industry adapts to changes in the business environment which is crucial to its survival.

Last month, India’s IT-BPO trade body… Continue

Added by Outsourcing Insider on July 9, 2009 at 5:25pm — No Comments

" If we are half as effective as NASSCOM we will have done Poland a great service " : Andrew Hallam, President ASPIRE

Andrew Hallam

BPO Voice talked to Mr. Andrew Hallam, founding member and President of Aspire - the Association of IT and Business Process Services Companies in Poland about his views and opinion on the various trends and challenges for Poland as one of the upcoming destination for the outsourcing industry.

What is ASPIRE? What are its objectives?

ASPIRE is the first representative body for the IT and Business Process Services in Poland.… Continue

Added by BPO Voice on July 9, 2009 at 11:30am — 1 Comment

Lies, Damned Lies and Politicians

There is a conspiracy in the UK between politicians. No surprise there, you might think; but this affects us as individuals, companies and the outsourcing market generally.

The conspiracy revolves around the number ten.

Whilst the Conservative Party has admitted that its spending cuts will amount to an across the board ten per cent, it says that it is using Labour’s figures to calculate this. Labour in its turn, says that it will not cut but will go for “zero per cent… Continue

Added by Guy Kirkwood on July 7, 2009 at 1:00pm — 1 Comment

Outsourcing: What do the clients expect?

Flexibility? Cost reduction? Innovations? Risk avoidance? Quality improvements? Any of them? Or maybe all of them? What do companies expect making the decision about outsourcing operations?

A few days ago I visited an interesting conference organized by Computerwoche and held in Offenbach, Germany. Among others, the findings of a study dealing with the expectations and motivation for IT outsourcing and different customer profiles have been presented. This study has been… Continue

Added by Magdalena Szarafin on July 6, 2009 at 4:00am — No Comments