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Featured Blog Posts – July 2008 Archive (7)

50% of the BPO Pros don’t smoke !!!



How do they live!!!

We won’t talk to them for the rest of our lives….

Alright, just to cut the crap, there was this not so new research report that I chanced upon which made this sensational disclosure that “"Smoking is common in BPOs” (sorry for being sarcastic but did they really need a research for this?)

Here is the extract

“The two-year-long study was launched in August 2007… Continue

Added by Amit Saxena on July 29, 2008 at 12:34am — 5 Comments

For a change, Some Good news

There might be forces at work to derail the Indian economy but the fact remains that we are well ahead of others and it won’t be easy for them to catch up any time soon. Last two days have been quite disturbing because of the blasts in Bangalore and Ahmadabad, we thought about sharing some positive stories about our industry to cheer you up. NASSCOM and Everest India have recently launched their Study on the Indian BPO sector, which evaluates the… Continue

Added by BPO Voice on July 27, 2008 at 12:30am — 2 Comments

How about some individual specific awards...?

Couple of days ago one of our member Amit Merwar pointed out some rankings of Indian BPO by Brown & Wilson Group and asked some relevant questions in one of the discussions…. 1What is the industry acceptance of this?

2. Is there a parallel benchmarker or is this the only one in the industry?

3. How much of value add does this ranking mean to your organisation?

Todays while I was surfing the net I also chanced upon… Continue

Added by Amit Saxena on July 23, 2008 at 8:30pm — 6 Comments

7 Habits To Win In Office Politics

Hi Found this interesting article on the net, thought about sharing it.

Office politics - a taboo word for some people. It’s a pervasive thing at the workplace. In it’s simplest form, office politics is simply about the differences between people at work; differences in opinions, conflicts of interests are often manifested as office politics. It all goes down to human communications and relationships.

There is no need to be afraid of office politics. Top performers are… Continue

Added by Pooja Sharma on July 22, 2008 at 2:00am — 5 Comments

IT firms ape Toyota: Do more work with less people

Saw this in ET, thought about sharing it...

Since August 2007, employees of LogicaCMG India have been maintaining hourly logs of their activities at work. This includes the nature of work, the status of the work, tasks completed, meetings attended; indeed, just about everything, including the time spent at the cafeteria. We guess that on January 31, three employees of the company filled in that they spent 9am to 11am talking to this correspondent.

What all of this… Continue

Added by Ankush Wadhwa on July 17, 2008 at 12:00am — 2 Comments

Don't Panic !

There are some reports that 24/7 customers have done some layoffs which has triggered the debate on “If the Indian BPO Boom is over?”

The reports starts off with “For the first time the BPOs in India are conducting large-scale lay offs and the industry agrees that with the US economy slowing down India's call centre boom may finally be over.

Gurgaon's call centres have for years been the first choice of college graduates, who don't… Continue

Added by BPO Voice on July 14, 2008 at 1:30am — 1 Comment

The art of online networking in BPO

Some time back I asked one of my close friend, why do you like social networking sites. He said quite spontaneously just like that. I grilled him some more and his reply was to meet my old friends over there or join groups of interested communities…. And again just like that. I guess this “just like that” is the main reason why people keep joining new networks i.e. they don’t have any real purpose or reason to join it, however out of sheer curiosity… Continue

Added by Amit Saxena on July 11, 2008 at 3:00am — No Comments

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