In January 2008, Nasscom pointed out 4 key challenges before the BPO industry They were 1. Talent and Attrition–Cost of Retention have increased
2. Currency Dynamics
3. The Sub prime crisis in the US
4. Extension of the Tax Holiday
Of the above four , almost 3 have been somewhat tackled(or will be) , though slowdown in US economy still remains a cause of concern. The first one (Talent and Attrition
) seems like… Continue
Added by Amit Saxena on July 31, 2008 at 5:00pm —
You might have heard the warnings "don't dip your pen in the company ink," "don't go fishing off the company pier," in the U.S., and "don't mix business with pleasure," but for today's worker, that advice is considered outdated. With more time spent on the job, an emphasis on group collaboration and increased socialising with colleagues, today's workplace fosters more personal relationships among employees.
These days, more and more people have… Continue
Added by Vikram Prasad on July 30, 2008 at 3:30pm —
How do they live!!!
We won’t talk to them for the rest of our lives….
Alright, just to cut the crap, there was this not so new research report that I chanced upon which made this sensational disclosure that “"Smoking is common in BPOs” (sorry for being sarcastic but did they really need a research for this?)
Here is the extract
“The two-year-long study was launched in August 2007… Continue
Added by Amit Saxena on July 29, 2008 at 12:34am —
There might be forces at work to derail the Indian economy but the fact remains that we are well ahead of others and it won’t be easy for them to catch up any time soon. Last two days have been quite disturbing because of the blasts in Bangalore and Ahmadabad, we thought about sharing some positive stories about our industry to cheer you up. NASSCOM and Everest India have recently launched their Study on the Indian BPO sector, which evaluates the… Continue
Added by BPO Voice on July 27, 2008 at 12:30am —
Couple of days ago one of our member Amit Merwar pointed out some rankings of Indian BPO by Brown & Wilson Group and asked some relevant questions in one of the discussions…. 1What is the industry acceptance of this?
2. Is there a parallel benchmarker or is this the only one in the industry?
3. How much of value add does this ranking mean to your organisation?
Todays while I was surfing the net I also chanced upon… Continue
Added by Amit Saxena on July 23, 2008 at 8:30pm —
Hi Found this interesting article on the net, thought about sharing it.
- a taboo word for some people. It’s a pervasive thing at the workplace. In it’s simplest form, office politics is simply about the differences between people at work; differences in opinions, conflicts of interests are often manifested as office politics. It all goes down to human communications and relationships.
There is no need to be afraid of office politics. Top performers are… Continue
Added by Pooja Sharma on July 22, 2008 at 2:00am —
At the concluding session of Nasscom's BPO Strategy Summit in Bangalore recently, 24/7 Customer's co-founder S Nagarajan made an unusual and passionate plea. He asked the large audience to write letters to newspapers whenever they found articles that portrayed the BPO industry in a negative light. "If you have different experiences from that stated in the articles, you should all write to the editors concerned," he said. The reference was clearly to… Continue
Added by Amit Saxena on July 20, 2008 at 11:30pm —
who are responsile for giving bad reputation to bpo industry? (a) the manaagers, who started this industry without any culture/values? (b) the people who join bpo only to earn money till they get the job they are looking for? (c) the people who joins the industry for having fun? (d) media - who always picture bpo industry in a bad frame?
Added by Sumeet on July 20, 2008 at 6:33pm —
It's a decade old apple's ad which still continues to inspire me...The more i see it, the more i like it and the more i feel inspired. not making any attempt of self bragging, i know.... haven't done anything path breaking ...just did something slightly different and Yet to see if it would change anything... ; ) take a look at this video, u might like it...
Keep sending your ideas, suggestions, and criticism ...
Stay Connected… Continue
Added by Amit Saxena on July 19, 2008 at 8:00pm —
Hi Guys Starting a new feature called “Events” here you can post events of your interest and send invites to your friends to join u. We have posted some events just to give you an idea about how the entire thing would look like. You can either post events like your team party, R&R ceremony, Office Party or some local gig, concert etc.
This is a beta feature, if we see that it is not being used much , we might pull it out, no point crowding… Continue
Added by BPO Voice on July 17, 2008 at 11:30pm —
Saw this in ET, thought about sharing it...
Since August 2007, employees of LogicaCMG India have been maintaining hourly logs of their activities at work. This includes the nature of work, the status of the work, tasks completed, meetings attended; indeed, just about everything, including the time spent at the cafeteria. We guess that on January 31, three employees of the company filled in that they spent 9am to 11am talking to this correspondent.
What all of this… Continue
Added by Ankush Wadhwa on July 17, 2008 at 12:00am —
Saw this report in HT, thought about sharing it with you all "This is not the time to switch jobs, unless you have a compelling reason to do so. India Inc is slowing down on recruitments as the Indian economy loses steam.
Aviation, BPO and financial services, which went on a hiring spree during the economic boom, seem to have developed cold feet. Fresh recruitment in manufacturing and infrastructure has also hit a rough patch, according to… Continue
Added by Pooja Sharma on July 15, 2008 at 2:00am —
All right guys we had a blast yesterday… Congratulation calls, emails etc. poured in from unexpected corners… Even though it’s a small beginning, It was the kind of a stuff dreams are made up of… Now that the dust has settled down it’s time to focus back on work!
To start with, first thing that we need to know is
Do u want this network to stay “open for all” in terms of membership or do u want to keep it private i.e. one can… Continue
Added by BPO Voice on July 14, 2008 at 3:00pm —
There are some reports that 24/7 customers have done some layoffs which has triggered the debate on “If the Indian BPO Boom is over?”
The reports starts off with “For the first time the BPOs in India are conducting large-scale lay offs and the industry agrees that with the US economy slowing down India's call centre boom may finally be over.
Gurgaon's call centres have for years been the first choice of college graduates, who don't… Continue
Added by BPO Voice on July 14, 2008 at 1:30am —
Today around 7 am in the morning Amit got a call from one of his friends referring to a report which appeared in TOI on page 14 asking if that’s him.. He sheepishly said YES… I guess none of us were prepared for such a spotlight but it will feels good when media talks about u and your ideas…
We may be small in numbers right now however we are big on dreams. We need to make it Big not just in terms of numbers, in terms of high quality… Continue
Added by BPO Voice on July 13, 2008 at 10:00am —
Some time back I asked one of my close friend, why do you like social networking sites. He said quite spontaneously just like that. I grilled him some more and his reply was to meet my old friends over there or join groups of interested communities…. And again just like that. I guess this “just like that” is the main reason why people keep joining new networks i.e. they don’t have any real purpose or reason to join it, however out of sheer curiosity… Continue
Added by Amit Saxena on July 11, 2008 at 3:00am —
So you haven’t been promoted yet! This has started frustrating you like anything! I can certainly understand this for even I wasn’t promoted for four years. You don’t feel like going back to office.
Blame it on the call center industry but here the general perception is, by the time it is 3-4 years you should have one promotion & should be on the verge of the second one!
But the matter of fact is most of them are still on that level… Continue
Added by Rajat Verma on July 10, 2008 at 12:00pm —
The other day one of my friend asked me , whats wrong with live in ?
I said "NOTHING". In fact I think, it's better than a marriage!
If you are sensible & mature enough to handle it, there's no relation better than a live-in. If your are still wondering let me tell you why
People say it is for those people who can't make commitments
The reality is, it is for those people who can't make fake commitments.
It's strictly… Continue
Added by Rakesh Patel on July 9, 2008 at 12:30pm —
When agents are trained for a sales campaign they are told about many “don’ts” including not to keep any confidential information of the customers because any such thing would cost us our job.
However, sometimes things were way different on the operational floor. Some people just don’t care about any don’t do(s) what so ever. In fact, some of agents even store customer's crucial information. They treat it lightly saying “ you never know when can… Continue
Added by Priya Verma on July 8, 2008 at 12:30am —
Yesterday most of you might have seen this news piece . it was covered in times of India. here are the excerpts
"It is redefining the way employee unions function. This 'e-union', that was formed last month on the Internet for BPO employees, does not plan to fight companies and managements the conventional way. That is, through strikes and sloganeering on the streets. Instead, they plan to hit where it hurts the companies most.
Added by Sunny Singh on July 7, 2008 at 2:00am —