Featured Blog Posts – June 2011 Archive (3)

Zurich renews outsourcing deal with UK's Capita

Insurance group Zurich Financial Services has renewed its outsourcing arrangement with Capita, a UK-based provider of BPO services, for another 11 years from 2015 to 2026.

Under this new agreement, Capita will deliver operational services for Zurich's UK life business to support the development of Zurich Global Life's European and international administration hubs for a 15 year, effective 1…

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Added by Rakesh Sangani on June 29, 2011 at 5:30am — 1 Comment

Is benchmarking of IT services obsolete?

A while ago I was asked to give my opinion on the proposition “when outsourcing is benchmarking required to prevent a failure” by an editor of an IT magazine. My first thought was: of course it is, as including a benchmark clause in a contract was standard practice when I drafted a contract. But then I thought again and come to a less back-and-white conclusion.

Benchmarking before or during the contract period is common good and big business for companies like Gartner, Alsbridge and… Continue

Added by Francois Zielemans on June 27, 2011 at 6:04pm — No Comments

Doing Business With China

Every day we hear about the risks that foreign firms face when doing business in China, but what about the Chinese experience of dealing with foreign firms? Are the issues really so one-sided?

By: Tim Cummins, IACCM

Tim Cummins