Call Center Services, Outsourcing Services, Outsourcing Projects
Following the recent global survey we conducted with SSON to understand…
Added by Ben Knowles on June 29, 2011 at 5:35pm — No Comments
Aruba Networks is to create 40 jobs in Cork over the next four years through setting up its international headquarters and shared services centre for all regions outside of the US in Cork.
'As the demand for our wireless products increases so too does the need for us to be closer to our customers in Europe,' commented Dominic Orr, President and CEO of Aruba Networks.…Continue
Added by Rakesh Sangani on June 29, 2011 at 5:30am — No Comments
Insurance group Zurich Financial Services has renewed its outsourcing arrangement with Capita, a UK-based provider of BPO services, for another 11 years from 2015 to 2026.
Under this new agreement, Capita will deliver operational services for Zurich's UK life business to support the development of Zurich Global Life's European and international administration hubs for a 15 year, effective 1…Continue
Head of Wipro BPO Solutions, Ashutosh Vaidya, has handed in his resignation. The reason for the resignation has not be confirmed. On Monday, Wipro announced that the chief financial officer of IT business, Manish Dugar, will take over from Ashutosh Vaidya as the head of the firm's BPO operations.
The BPO business contributes 10% to Wipro Technologies' FY11 revenue of over $5.1 billion and…Continue
In BPO contracts gainshare is a popular term with a high proportion of contracts including a component of sharing of the benefits achieved either in the business or in the BPO delivery centre. This concept is set up by the provider community to gain benefit from making financial savings in the buy side business, and the business can also benefit from initiatives that reduce the headcount required by the SSC.…Continue
Added by Rakesh Sangani on June 29, 2011 at 5:00am — No Comments
Added by Francois Zielemans on June 27, 2011 at 6:04pm — No Comments
Added by Cns Comnet Solution Pvt Ltd on June 27, 2011 at 6:02pm — No Comments
How does the Australasian market compare to the rest of the world? Over a third are applying data analytics – impressive! Also, a third think Cloud is “a fad” – oh my! But, true to the perception that the region leads in technology, 25% are already implementing Social Media in shared services.
By: Donal Graham, Partner, Consulting, Deloitte Touche Tohmatsu
Added by Ben Knowles on June 14, 2011 at 7:49pm — No Comments
Every day we hear about the risks that foreign firms face when doing business in China, but what about the Chinese experience of dealing with foreign firms? Are the issues really so one-sided?
By: Tim Cummins, IACCM
In a seminar hosted by the Practical Law Company at its London headquarters, IACCM members were provided with…
Added by Ben Knowles on June 13, 2011 at 5:37pm — No Comments
How do you build a good relationship between all parties? Here we identify the 10 critical factors that will keep your shared service in good health.
By: Gavin Bowden-Hall
Shared Services, as a concept, have been around for a while. In the public sector it is about working with like organisations e.g. a consortium of hospitals or…
Added by Ben Knowles on June 10, 2011 at 8:05pm — No Comments