June 2011 Blog Posts (10)

Key Principle #3: Being an effective team boss – delegating, empowering, coaching and supporting your team to play to their strengths versus playing the traditional role of micro management and control...



By: Simon Brown, Leading Shared Services Management Consultant Continue

Aruba Networks is to create 40 jobs in Cork over the next four years through setting up its international headquarters and shared services centre for all regions outside of the US in Cork.

'As the demand for our wireless products increases so too does the need for us to be closer to our customers in Europe,' commented Dominic Orr, President and CEO of Aruba Networks.…

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Insurance group Zurich Financial Services has renewed its outsourcing arrangement with Capita, a UK-based provider of BPO services, for another 11 years from 2015 to 2026.

Under this new agreement, Capita will deliver operational services for Zurich's UK life business to support the development of Zurich Global Life's European and international administration hubs for a 15 year, effective 1…

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Head of Wipro BPO Solutions, Ashutosh Vaidya, has handed in his resignation. The reason for the resignation has not be confirmed. On Monday, Wipro announced that the chief financial officer of IT business, Manish Dugar, will take over from Ashutosh Vaidya as the head of the firm's BPO operations.

The BPO business contributes 10% to Wipro Technologies' FY11 revenue of over $5.1 billion and…

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In BPO contracts gainshare is a popular term with a high proportion of contracts including a component of sharing of the benefits achieved either in the business or in the BPO delivery centre. This concept is set up by the provider community to gain benefit from making financial savings in the buy side business, and the business can also benefit from initiatives that reduce the headcount required by the SSC.…

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A while ago I was asked to give my opinion on the proposition “when outsourcing is benchmarking required to prevent a failure” by an editor of an IT magazine. My first thought was: of course it is, as including a benchmark clause in a contract was standard practice when I drafted a contract. But then I thought again and come to a less back-and-white conclusion.



Benchmarking before or during the contract period is common good and big business for companies like Gartner, Alsbridge and… Continue

The Retail industry is fiercely competitive, with constantly changing consumer fondness and the need for marketing segregation, ever mounting demands to optimize supply chains, and the explosion of new products and product categories, resulting in a need for superb focus on costs throughout the consumer value chain.

As the companies are struggling to retain customers and stay ahead of cut throat competition, outsourcing to established service providers tackles cost pressures and saturating… Continue

How does the Australasian market compare to the rest of the world? Over a third are applying data analytics – impressive! Also, a third think Cloud is “a fad” – oh my! But, true to the perception that the region leads in technology, 25% are already implementing Social Media in shared services.



By: Donal Graham, Partner, Consulting, Deloitte Touche Tohmatsu

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Every day we hear about the risks that foreign firms face when doing business in China, but what about the Chinese experience of dealing with foreign firms? Are the issues really so one-sided?



By: Tim Cummins, IACCM

 

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How do you build a good relationship between all parties? Here we identify the 10 critical factors that will keep your shared service in good health.



By: Gavin Bowden-Hall

 

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