June 2010 Blog Posts (18)

If at this point one returns to the question of how big is global production sharing, the

answer clearly is ‘very big’. (Yeats, 2001)



Historically, companies in the United States, Europe and Japan have led globalization, because those countries pushed products and services into developing countries. As the business of offshore sourcing grows, globalization is beginning to become widely accepted elsewhere. With "nearshore" and offshore sourcing, the global equation has…

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Hello all







I am no expert in anything, I am no PHD done, kind of a person but in 10 years of my work experience I know few things and as always sharing it with you. This time it’s good one, Why people open Call center (worst reasons). Well I know few and here they are







1. MY friend got one :- Yes it happens, My friend and I was in same call center now he started his own call center of 20 seats so WHY CANT I. I was in same call center where he learned… Continue

With the further development of the Indian outsourcing industry, more and more firms willingly are shifting their set-ups to the countryside locations with a view to avail inexpensive workforce as well as do away with the fruitless prospects present among the employees in offices located in metropolitan areas. This is in stark contrast with situation in other top outsourcing countries, such as the… Continue

The waiting is over. Tuesday’s Emergency budget announced by Chancellor George Osborne has for many consumers confirmed their worst fears: increased taxation and slashed public sector spending.



Most of us have been left reeling from the announcements that the VAT is set to increase to a whopping 20 per cent and cuts to unprotected government departments, excluding health and international aid, will amount to 25 per cent over four years. It’s not all doom and gloom for businesses… Continue

India's Knowledge Process Outsourcing (KPO) market is forecast to grow by 25-30 per cent annually till 2013, driven by rising demand for professional services, global research firm Gartner said.

The emerging KPO space, which constitutes a small part of the overall business process outsourcing (BPO) sector, is estimated to have a market size of $50-70 million at present.



"India's KPO market is presently estimated to be $50-70 million in size. It is forecast to see a compounded… Continue

Yes that's a truth more then 80% call center all over the world shutdown in 3-6 month period there are thousands of reason why it happen. I don't know all but few i know and here they are



REASONS



1. Technology = On a very bigning they save money on the most important thing that will run there business and that is Technology (Dialer,VoIP, Switches, Lease Lines, Quality hardware and so on).Instead of this they spend more then required to make there center look… Continue

Contrary to the slowdown projected for IT outsourcing growth, in just a span of a few days, three big outsourcing companies won IT outsourcing contracts all from different regions in the world.



On the… Continue

A new report by Forrester Research has announced the growth in global spending on information technology at 9.3% (to $1,534 billion) in 2010. The report comes a month after Gartner, another IT research firm, estimated the growth of global IT spending at 5.3% in 2010. Both the research reports had one factor in common - that spending by companies and government will grow and they will increasingly be looking at outsourcing to reduce cost.

Much of the growth in the global software market… Continue

With the recent problems in Kingston, Jamaica has had plenty of global press coverage but for all the wrong reasons. We came across an interesting article from Ovum, which claimed after speaking with Jamaican government officials that Jamaica was a solid location from which outsourcers can do business.



It was stated that in Jamaica there exists a population whose mother-tongue is English, with a diverse and growing graduate pool, and cultural familiarity with Western Consumer goods… Continue

IT outsourcing growth is on the rebound but it is unlikely that it will ever be the same again. After the big boom that the industry experienced a few years ago before the recession, analysts estimate that this is unlikely to happen again.

In a study released by company…

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The hostile response to outsourcing to India notwithstanding, India continues to be the most preferred global destination for businesses keen on offshoring their non-core information technology and back-office operations. The fact unveiled during a survey is not surprising keeping in view that India still holds on to its low-cost benefits alongside additional alternatives. In addition, India also possesses a high-tech business atmosphere together with an advanced talent pool proficient in… Continue

It seems somewhat surreal that, little more than 20 years ago, Russia was a communist state within the former USSR, and nations such as India and China were competing in the third tier of industry prior to the digital revolution. How times have changed.



Two decades on, Russia is no longer pigeon-holed for just producing top gymnasts, but a leading provider for outsourcing software development.



Meanwhile, the Asian market finds itself battling it out for global outsourcing… Continue

I recently started to write a book and I will share some parts of it on BPOVoice. In the first chapter of the book I write about business and IT trends and globalisation is ofcourse an important trend which shaped current sourcing practises. Because I worked and lived for a year in India (Bangalore) I also wrote a small piece on the effects of globalisation on India. This text I want to share in this blog.



After the fall of the Berlin Wall, countries such as India, China and Russia…

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A number of outsourcing companies have sold or are now selling their subsidiaries after less than stellar performance these past few months. In what had been previously hailed as the need for diversity in outsourcing offerings, some companies are now realizing that they may have bitten off more than they can chew.



The most recent company to… Continue

Recently, churches in Kerala were holding prayers outsourced from U.S. churches, i.e mass was conducted by Indian churches in exchange for a fee. This might sound bizarre but outsourcing now includes a variety of functions and much more than just simple voice based outsourcing that began as call centers.



In fact, Indian firms are doing high value outsourcing for companies around the world. According to…

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Motto: Innovate or die



Take a look to the pharmaceutical industry, where independent biotechnology research adds 100 gigabytes per day to the databases of the GenBank alone (the National Institutes of Health genetic sequence database, an annotated collection of all publicly available DNA sequences). No company can hope to keep ahead of such an outpouring by itself. As a result, hundreds of small, sophisticated firms have entered the field as potential suppliers of innovation… Continue

Every cloud has a silver lining. Stripping away the bureaucracy that so often blights the decision-making process will empower more companies to take a holistic view on the environmental impact they have on outsourcing.



Outsourcing, in its broader sense, has become one of the buzzwords of 2010. Despite popular belief – often perpetuated by the media, its value-added impact is a lot more than just cost-saving. Risk mitigation and reducing carbon emissions also have a key role to… Continue

The BPO industry needs to reassess their ookt, awkt, owkts. Ouch……. Hitherto the industry has managed to cater to its needs by picking somewhat easily available smatterings. Instead of developing a more suited high-end training design, fell short every time. Successors know only what the daddy taught them, but the industry needs some smart prodigies who can outshine daddies. The focus is on training the trainers on what they themselves got to know from their progenitors. They pick someone from… Continue