June 2009 Blog Posts (12)

Shared Service Center: local, regional or global?

While establishing a shared service center, the important question is, whom this entity is supposed to bring their services to? Will there be single countries, regions or maybe group-internal clients operating world-wide?

Therefore, the are three forms of shared service centers from this point of view:

- local,

- regional,

- global.

The concept of a global shared service center is very interesting. It offers high efficiency as it can be established in… Continue

Added by Magdalena Szarafin on June 26, 2009 at 3:43am — 5 Comments

Gartner's 10 Point Action Plan for Outsourcing Success

These are the 10 guidelines/advisories issued by Gartner at the end of Gartner Outsourcing & IT Services Summit.

1. Benchmark your environment before entering into an outsourcing arrangement to correctly gauge improvement in the efficiency or productivity levels

2. Cost efficiency should not remain the only focus point. Include service enhancement.

3. Traditional business models may be safe however they limit your opportunity for cost improvement etc. Explore and… Continue

Added by Amit Saxena on June 22, 2009 at 12:00pm — No Comments

UBS sells BPO and KPO units

Switzerland-based financial services provider UBS (NYSE: UBS) is reportedly selling its business process outsourcing (BPO) and knowledge process outsourcing (KPO) units. And is said to be in talks with Indian offshoring giants Infosys Technologies Limited (NASDAQ: INFY) and Wipro Limited (NYSE: WIT). The UBS Indian Service Center and UBS Krakow centre has an estimated value of $200 million, reports The Economic… Continue

Added by Outsourcing Insider on June 22, 2009 at 7:55am — 1 Comment

Outsourcing: ROI meets the expectations

Deloitte undertook a research effort to analyze companies outsourcing their operations a few months ago. The research included satisfaction with the outsourcing activities, motivation to outsource, expectations connected with the outsourcing initiative, how the venors had been selected, how flexible is the outsourcing contract and what they would another way while outsourcing now.

70% of the companies asked in the survey were satisfied or very satisfied with their outsourcing… Continue

Added by Magdalena Szarafin on June 20, 2009 at 1:49pm — 2 Comments

Banks to outsorce operations

Perceiving the financial sector, we state that it has much distance to industry in terms of outsourcing. While the proportion of in-house value added is about 50-80 percent in the banking sector, for industry the same figure is about 25 percent. However, "if you don't do it, you won't survive", as Daniel Marovitz said. Especially the financial crisis should motivate the banks to outsorce operations in order to save costs and specialize on their core business. If we consider that in bigger… Continue

Added by Magdalena Szarafin on June 20, 2009 at 4:42am — No Comments

Business Transformation Outsourcing - What's that?

Traditionally, in the outsourcing agreements the conditions of the service are specified. However, some outsourcing providers offer more than "just" outsourcing: they do not just bring service defined but they also try to search for opportunities for… Continue

Added by Magdalena Szarafin on June 20, 2009 at 4:00am — No Comments

The biggest problems in outsourcing come from the client/supplier mentality - Mark Kobayashi-Hillary

Mark Kobayashi

BPO Voice had this great opportunity to interview one of the authority writer and speaker on globalisation, outsourcing, and corporate change - Mark Kobayashi-Hillary. Here are the excerpts:

BPO Voice: From Outsourcing to India (Your first book) till who moved my job (the latest one), how much have these factors changed – Market, Perception of the masses and the corporate Outlook?

Mark: The market has changed and… Continue

Added by BPO Voice on June 18, 2009 at 10:30am — 1 Comment

Outsourcing Hubs Find Ways to Tap Into European Market

Reading the Indian mainstream news yesterday about India Inc.’s strategy to expand operations in Eastern Europe and hire multilinguals to serve the European finance and accounting sector does not surprise me anymore. In my April article, I talked about how Europe is becoming more comfortable with… Continue

Added by Outsourcing Insider on June 15, 2009 at 9:17pm — No Comments

Gartner Outsourcing & IT Services Summit

With cost-cutting at the top of every board agenda, the first two questions on almost everyone’s mind are, “What can we outsource?” and “How fast?”

It’s getting turbulent out there. A recent Gartner survey of European sourcing decision makers reveals the rise of outsourcing in midsize organizations, an acceleration in the renegotiation of existing contracts, and an… Continue

Added by BPO Voice on June 12, 2009 at 12:30am — No Comments

Research Agencies to Boost Outsourcing in the Next 3 to 5 Years

Every company needs to understand the market they cater to, to help them identify the areas for improvement as well as areas for opportunity. The research industry as a whole has gone through a lot of standardization and consolidation due to the advancement of technology. The market research industry, in particular, has changed over the years due to globalization, increasing competition, changing market demand, among other factors. All these changes paved the way for greater… Continue

Added by Outsourcing Insider on June 8, 2009 at 2:15pm — 1 Comment

Bulls and Bears: First Quarter Results Reveal Profitability Strategies

The first quarter results show the trends the companies will take in the succeeding quarters. Companies will continually lower costs through divestitures and workforce reduction and pay cut. Revenue generation strategies will be consolidation through mergers and acquisition and outsourcing.

General Motors Corporation (Public, NYSE:GM) reported… Continue

Added by Outsourcing Insider on June 1, 2009 at 3:23pm — 2 Comments

BPO Night Run

Dear Friend,

This is an Invitation for the 1st BPO Night Run at 8pm, 5th June 2009, Leisure Valley, Sector-29, Gurgaon.

Theme: Go Green (5th June 09, World Environment Day).

It is a personal request that you circulate the flyer so as to maximise attendance at the event. Most BPOs have given their support to this event and promised to galvanize support from their staff. We urge everyone to put in their small bit. Thank You.

Organized… Continue

Added by Vivek Gupta on June 1, 2009 at 11:00am — No Comments